ITIL-5-Foundation問題集、ITIL実際の試験問題

質問 1

A telecom provider designs an enterprise package that combines internet, VoIP, network security, and technical support. Which concept does this illustrate?

A. Service offering

B. Transfer of goods

C. Access to resources

D. Service action

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 2

Which type of risk is imposed on consumers by a service?

A. Requirement for consumer staff training to use the service effectively

B. Lack of staff availability in the consumer organization

C. Failure of hardware owned and managed by the consumer

D. The service provider ceasing to operate

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 3

When applying the "collaborate and promote visibility" principle to an organization's initiative, which is NOT a necessary action?

A. Communicating information about the initiative to other parts of the organization

B. Making decisions about the initiative on visible data

C. Ensuring everyone involved in the initiative agrees about it before initiating

D. Considering different methods of communication for the different audiences

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 4

Which BEST explains why an organization might choose to engage external suppliers?

A. To minimize reliance on third-party providers

B. To obtain capabilities that are difficult to develop internally

C. To maintain greater control and visibility over service delivery

D. To remove the need for oversight, governance, and internal management

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 5

What BEST describes the concept of utility ?

A. The assurance that a product or service will meet agreed requirements

B. The functionality offered by a product or service to meet a particular need

C. The assurance that helps determine whether a service is fit for use

D. The functional and emotional interactions with a service and provider as perceived by a stakeholder

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 6

An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?

A. Select the right message and method to communicate with stakeholders

B. Avoid applying risk management when reusing existing processes

C. Identify who the consumer is and why they use the service

D. Involve people who have little or no prior knowledge of the service

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 7

Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A. Organizations and people

B. Information and technology

C. Value streams and processes

D. Partners and suppliers

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 8

Which ITIL Guiding Principle emphasizes understanding how all parts of an organization function together as an integrated system?

A. Progress iteratively with feedback

B. Keep it simple and practical

C. Focus on value

D. Think and work holistically

正解: D

解説: (PassTest メンバーにのみ表示されます)

ITIL Foundation (Version 5) - ITIL-5-Foundation 模擬練習