ITIL問題集、EXIN実際の試験問題

質問 1

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Plan

B. Improve

C. Deliver and support

D. Design and transition

正解: A

質問 2

Which is a risk that might be removed from a service consumer by an IT service?

A. Failure of server hardware

B. Service provider ceasing to trade

C. Security breach

D. Cost of purchasing servers

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A. Requirements

B. Resources

C. Suppliers

D. products

正解: A

質問 4

Which practice owns and manages issues, queries and requests from users?

A. Incident management

B. Change control

C. Problem management

D. Service desk

正解: D

質問 5

What can be used to help determine the impact level of a problem?

A. Configuration management system (CMS)

B. Standard operating procedures (SOP)

C. Definitive media library (DML)

D. Statement of requirements (SOR)

正解: A

質問 6

Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?

A. Keep it simple and practical

B. Collaborate and promote visibility

C. Focus on value

D. Think and work holistically

正解: B

質問 7

What type of change is MOST likely to be managed by the 'service request management' practice?

A. A normal change

B. An emergency change

C. A standard change

D. An application change

正解: C

質問 8

Which statement about outcomes is CORRECT?

A. An output can be enabled by one or more outcomes

B. Outcomes are how the service performs

C. An outcome is a tangible or intangible activity

D. An outcome can be enabled by more than one output

正解: D

質問 9

Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A. IT asset management

B. Release management

C. Service desk

D. Relationship management

正解: A

質問 10

What is defined as "any component that needs to be managed in order to deliver an IT service"?

A. A change

B. An IT asset

C. An event

D. A configuration item

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 11

Which is described by the 'organizations and people' dimension of service management?

A. Workflows and controls

B. Communication and collaboration

C. Inputs and outputs

D. Contracts and agreements

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 12

Which helps to streamline the fulfilment of service requests?

A. Separating requests relating to service failures from the degradation of services

B. Creating new workflows for every service request

C. Eliminating service requests which have complex workflows

D. Understanding which service requests can be accomplished with limited approvals

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 13

What helps diagnose and resolve a simple incident?

A. The use of scripts

B. Rapid escalation

C. Formation of a temporary team

D. Problem prioritization

正解: A

質問 14

Which statement about service offerings is CORRECT?

A. Service offerings include the transfer of goods from the consumer to the prowler

B. The same product can be used as a basis for more than one service offering

C. Each service should be described to consumers as a single service offering

D. Service offerings describe how providers and consumers cooperate to co-create value

正解: B

EXIN ITIL Foundation (V4) - ITIL 模擬練習