ITIL 4 Strategist: Direct, Plan and Improve (DPI) - ITIL4-DPI 模擬練習
An organization is drafting a plan to achieve its strategic goals and is ensuring that they consider the involvement of all appropriate stakeholders at all levels in the organization.
Which guiding principle are they applying?
Which guiding principle are they applying?
正解: B
解説: (PassTest メンバーにのみ表示されます)
An internet service provider has recently acquired a smaller competitor and has performed an analysis of internal and external factors affecting both companies. The competitor was acquired because of their popularity in the market due to excellent service levels. The management are about to integrate the staff and practices of the two organizations and would like to ensure that this is successful.
Which assessment method is BEST for them to adopt?
Which assessment method is BEST for them to adopt?
正解: D
解説: (PassTest メンバーにのみ表示されます)
Which is a result of an organization following the local laws of a country where it operates?
正解: B
解説: (PassTest メンバーにのみ表示されます)
A company is starting a digital transformation effort that will require significant changes in how IT operates.
The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.
Which approach would BEST prioritize improvement outcomes?
The CIO hired consultants to assess the IT department, and they identified a number of improvements that would increase customer value.
Which approach would BEST prioritize improvement outcomes?
正解: D
解説: (PassTest メンバーにのみ表示されます)
What is the difference between a policy and a control?
正解: B
解説: (PassTest メンバーにのみ表示されます)