ITILFND_V4問題集、EXIN実際の試験問題

質問 1

Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A. Continual improvement

B. Change enablement

C. Service level management

D. Service desk

正解: C

質問 2

Which term relates to service levels aligned with the needs of service consumers?

A. Warranty

B. Utility

C. Cost

D. Service management

正解: A

質問 3

What should be done for every problem?

A. It should be resolved so that it can be closed

B. It should be prioritized based on its potential impact and probability

C. It should have a workaround to reduce the impact

D. It should be diagnosed to identify possible solutions

正解: B

質問 4

Which two practices use workarounds?

A. Incident management and continual improvement

B. Change enablement and problem management

C. Change enablement and continual improvement

D. Problem management and incident management

正解: D

質問 5

Which statement about value streams is CORRECT?

A. Each value stream must include suppliers or partners

B. Each value stream must include all six value chain activities

C. Each value stream must be designed for a specific scenario

D. Each value stream must include all 34 ITIL practices

正解: C

質問 6

Which guiding principle considers the importance of customer loyalty?

A. Start where you are

B. Progress iteratively with feedback

C. Optimize and automate

D. Focus on value

正解: D

質問 7

Which can a change schedule be used for?

A. Speeding up the planning and authorization of emergency changes

B. Tracking and managing improvement ideas from identification through to final action

C. Providing a means of initiating and assessing normal changes

D. Providing information about deployed changes to help manage incidents and problems

正解: D

質問 8

Which activity is part of the 'continual improvement' practice?

A. Logging and managing incidents that result in improvement opportunities

B. Making business cases for improvement action

C. Identifying the cause of incidents and recommending related improvements

D. Authorizing changes to implement improvements

正解: B

質問 9

What is the purpose of the 'monitoring and event management' practice?

A. To restore normal service operation as quickly as possible

B. To systematically observe services and service components

C. To manage workarounds and known errors

D. To capture demand for incident resolution and service requests

正解: B

質問 10

Which is MOST LIKELY to be achieved by following a detailed procedure?

A. Managing a service request

B. Investigating a problem

C. Assessing a change

D. Resolving an incident

正解: A

質問 11

What is the definition of 'service management'?

A. A formal description of one or more services, designed to address the needs of a target consumer group

B. A set of specialized organizational capabilities for enabling value for customers in the form of services

C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

D. A result for a stakeholder enabled by one or more outputs

正解: B

質問 12

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A. services

B. IT assets

C. organizations

D. outcomes

正解: A

質問 13

Which value chain activity is concerned with the availability of service components?

A. Plan

B. Deliver and support

C. Obtain/build

D. Design and transition

正解: C

質問 14

Which practice forms a link between the service provider and the users of services?

A. Change enablement

B. Problem management

C. Service level management

D. Service desk

正解: D

EXIN ITIL 4 Foundation - ITILFND_V4 模擬練習