IBM Business Partner SaaS Support Mastery Test v1 - P9560-043 模擬練習

A. For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained

B. Accept direct calls or on-line interaction from the IBM Business Partner End Users

C. Both A and B

D. Provide an update to the ticket only when the issue is resolved

A. When your first login it will prompt you for the PMR number

B. Under "Service Request & PMRs" you can manage support registrations

C. B and C

D. You cannot register from the Software Support page, you must go back to the home page

A. Rapid response to your requests

B. High quality fixes and information

C. Defer high risk fixes to avoid impacting additional clients

D. Both A and C

A. A non-technical escalation process occurs when the information and resolution provided by IBM Support has not been accepted

B. A technical escalation process occurs when IBM support has been non-responsive or service by IBM support has been unacceptable

C. Business impact, severity level, request for a duty manager is needed when requesting an escalation

D. Crit Sit or Critical Situation is always used when escalation a process

A. Tracking customer incidents/cases in a tracking tool

B. Having committed response times

C. Opening a new ticket for every call

D. Logging all calls