PEGAPCDC87V1問題集、Pegasystems実際の試験問題

質問 1

MyCo, a telecommunications company, wants to implement one-to-one customer engagement using Pega Customer Decision Hub. Which of the following real-time channels can the company use to present Next-Best-Actions? (Choose Three)

A. Billboard on the company building

B. SMS

C. The call center

D. Traditional television advertisements

E. A retail store

正解: B,C,E

解説: (PassTest メンバーにのみ表示されます)

質問 2

The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.

正解:

質問 3

Reference module: Essentials of always-on outbound
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?

A. Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails

B. Create three segments to identify the target audience for each of the three offer emails- day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments

C. Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes

D. Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 4

In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?

A. Proposition Data

B. Set Property

C. Data Import

D. None, properties are available

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 5

Reference module: Creating eligibility rules using customer risk segments.
U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.

A. C

B. B

C. D

D. A

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 6

U+, a retail bank, does not want to offer a Gold card to customers who already have a Platinum card. Which engagement policy condition best suits this requirement?

A. Applicability

B. Suitability

C. Eligibility

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.

正解:

質問 8

U+ Bank a retail bank is cross-selling on the web by showing various credit card offers to its customers.
The bank wants to introduce a new offer in the Business Operations Environment Place the steps in the correct order of implementation.

正解:

Explanation:
Correct Order of Implementation:
* Create a change request
* Define action details and engagement policies
* Rank the change request
* Perform persona testing
* Approve the change request
* Complete and deploy the revision
Step by Step Comprehensive Detailed Explanation with References:
* Create a change request:
* The first step is to create a change request within the Business Operations Environment. This involves initiating a request for the new offer and specifying what needs to be changed or added.

質問 9

U+ Bank wants to leverage Pega Customer Decision Hub's Next Best Action capability to promote new offers to each customer who visits the website based on eligibility. For this requirement, the bank needs to define several complex eligibility criteria. As a decision consultant, how would you configure this requirement?

A. Use Prediction Studio to configure the requirement

B. Make changes to the Next-Best-Action Framework decision strategy

C. Create new decision strategies

D. Configure suppression rules in Next-Best-Action Designer

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 10

U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank's requirements, the bank added all existing contact policy conditions. What is the immediate next step they should take?

A. Add unit tests using persona testing before going live

B. Go live for a limited number of customers and check the performance on a daily basis

C. Conduct numerous what-if simulations before going live

D. Go live for all customers and check the performance on a weekly basis

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 11

Pega customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

A. Determining if a borrow gets a loan

B. Determining how to optimize inventories

C. Predicting the time of a machine failure

D. Optimizing supply chain management

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 12

Reference module: Adding more tracking time periods for contact policies A bank is currently displaying a group of mortgage offers to its customers on their website. The bank wants to suppress the mortgage group for 15 days if a customer ignores three offers from the mortgage group. How do you define the suppression rule for this requirement?

A. Suppress a group of actions for 15 days if there are 3 rejects for any channel

B. Suppress a group of actions for 15 days if there are 3 impressions for the web channel without a click

C. Suppress an action for 15 days if there are 3 rejects for web channel

D. Suppress an action for 15 days if there are 3 impressions for any channel without a click

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 13

The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

A. Suitability rules

B. Volume constraints

C. Suppression policies

D. Customer contact limits

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 14

U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

A. A new proposition filter needs to be configured in the strategy to filter on customer income.

B. Remap the scorecard property in the decision strategy for the change to take effect.

C. The score calculation is independent of the strategy and no change is required.

D. Add a new Group By component for the mortgage limit calculation.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 15

U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A. Select Refresh the audience

B. Run the starting population segment daily

C. Select different audience sample with similar profile

D. Trigger an external ETL (Extract-Transform-Load) process

正解: A

解説: (PassTest メンバーにのみ表示されます)

Pegasystems Certified Pega Decisioning Consultant (PCDC) 87V1 - PEGAPCDC87V1 模擬練習