SHRM-SCP問題集、SHRM実際の試験問題

質問 1

What protects a company from having to pay for legal costs and settlement fees in case an employee sues?

A. EAP

B. EPLI

C. COBRA

D. ADR

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 2

When presented with a harassment complaint from an employee, which statement should human resources avoid saying to the victim?

A. ,We do not tolerate retaliation."

B. "Please keep any investigation details confidential."

C. "The information you,re giving me today is completely confidential"

D. "Thank you for bringing this to our attention: however, this does not sound like harassingbehavior."

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 3

What can someone improve on to become an impactful communicator?

A. Multitasking

B. Giving feedback

C. Emotional intelligence

D. Vocal qualities

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 4

After collecting data from the focus teams, the HR director discovers one of the major obstacles to consistent meetings is the time zone differences. Which of the following solutions would be most effective to suggest?

A. The teams should only use collaborative technologies that allow them to discuss and contribute in a running thread.

B. Team meetings should be scheduled several months out in advance to enable team members to plan accordingly.

C. Team members who are unable to participate in the meetings should be removed from the project.

D. Teams should be redistributed to keep all group members within no more than time zones of each other.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 5

The company is planning to change the bus routes to service the hotels more efficiently.
The general manager asked the HR manager to inform all company employees of the changes. The majority of bus drivers are well-tenured and older. Most of the sales representatives are newer to the workforce. The company's management team oversees both groups. What is the best way for the HR manager to roll out the new information?

A. Utilize the company/ s intranet, and create a space for all information regarding the newroutes. Then, send an email to all employees directing them to check the intranet.

B. Setup a conference call for the managers, send an email to the sales representatives, andschedule a workgroup meeting for the bus drivers.

C. Meet with each employee one-on-one to discuss the new routes and answer their questions.

D. Create a short video that illustrates the new bus routes, and send it to all employees viaemail.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 6

What is the best idea that the CHRO should look into further?

A. Highlight the bank,s affirmative action plan in the new employment brand.

B. Ask several employees to each make a short video showing what diversity in the workplacemeans to them.

C. Launch a quick diversity and inclusion project that can be used as the basis for the newemployment brand.

D. Conduct a series of stay interviews to gather managers, views on diversity within the organization.

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 7

Why are human resource representatives generally excluded from bargaining unit representation?

A. They are responsible for defining organizational policies that may conflict with collectivebargaining agreements (CBAs).

B. They act as an advisor and/or representative of management during collective bargaining.

C. They of ten oversee the work of others in a supervisory capacity.

D. They are responsible for enforcing the provisions of the CBAs and policies.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 8

Which is a step that is NOT a part of the evidence-based decision-making (EBDM)process?

A. Gather evidence from internal and external sources.

B. Identify and frame the situation.

C. Consider the opinions of applicable subject matter experts (SMEs).

D. Ask for factual feedback from stakeholders.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 9

Which of the following DE&I tools would be most effective at creating a sense of belonging for employees of a diverse workforce who are spread across the country?

A. Employee surveys

B. Per formative ally ship

C. Unconscious bias training

D. Employee resource groups

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 10

Which is NOT a best practice for Form 1-9 retention?

A. Shred the forms once an employee reaches the three-year employment anniversary.

B. File terminated employees, forms separately from active employees, forms.

C. Restrict Form 1-9 access to supervisors and managers.

D. Retain the form three years after hire date or one year after termination date, whichever islater.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 11

What would be the most impactful action human resources could take to identify the cause of this increase in turnover?

A. Send out an employee satisfaction survey to all employees. Identify areas of discontent among current employees.

B. Speak with the managers of each exiting employee. Ask if they have any insight on why the individuals are choosing to leave the organization.

C. Conduct exit interviews with each employee who leaves the organization. Identify trends in the reasons mentioned.

D. Analyze the recruitment strategy and interview notes when the employee was hired.Because they,re of ten new employees who leave quickly, ifs likely that the wrong hiring decision was made.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 12

An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.
News about the layoffs is mistakenly revealed before an official announcement is made, leaving the employees feeling betrayed and distrustful of HR. At the upcoming all-employee meeting, what should the HR director focus on to rebuild employee trust?

A. Explaining the best parts of the severance package that will be offered to the employees who are laid off.

B. Explaining the change in the businesses strategic direction that led to the decision to initiate layoffs.

C. Assuring the employees that regular updates about the layoffs will be provided in the future.

D. Admitting that a mistake was made and that communicating layoffs was supposed to be done differently.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 13

What would be a creative solution to help the remote employees feel more included while keeping costs low?

A. Setup a dial-in/web cam for the company meetings and social events so that remoteemployees can hear and see the activity.

B. Post photos of the events on the company intranet so remote employees can see them.

C. Organize periodic social meet-ups for remote employees who live near one another.

D. Invite the remote employees to attend the holiday party and summer BBQ; however, theywould be responsible for covering the cost of their own transportation and lodging.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 14

The HR manager at a consulting firm notices a rapid increase in the demand for experienced leaders. The increase is making it difficult to hire managers at the same rate of pay compared to one year ago. The firm presently has three open manager positions and the three top candidates are demanding annual salaries higher than current managers' salaries. This morning the firm's CEO sent a companywide email announcing that staffing the job openings is a top priority to meet business demands. The email also indicated the firm is willing to pay a referral bonus. The HR manager knows that staffing the job openings will completely exhaust HR's budget, leaving no money to pay referral bonuses or make salary adjustments for incumbents. While reviewing the candidates' resumes the HR manager receives an email from an incumbent manager stating that the manager discovered the firm is offering higher salaries to applicants with less experience. The email also states the incumbent manager no longer trusts the leadership team and is going to seek other employment opportunities.
Which action should the HR manager take to communicate the hiring challenges HR is experiencing?

A. Send an email to all staff explaining how job market changes are making it difficult to hire experienced managers.

B. Ask the CEO to provide all staff with a detailed explanation of the business need for experienced leaders.

C. Notify the firm's current managers they should not expect to receive salary adjustments this year.

D. Notify the CEO that HR's budget will be completely exhausted if the firm hires the three top candidates.

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 15

Who is most qualified to be assigned to a business development management trainee as a mentor?

A. Corporate training head

B. Executive coach

C. HRVP

D. Sales VP

正解: D

解説: (PassTest メンバーにのみ表示されます)

SHRM Senior Certified Professional (SHRM-SCP) - SHRM-SCP 模擬練習