SIAMP問題集、EXIN実際の試験問題

質問 1

ZYX has appointed SIAMRUS and the service management staff from ZYXS as a hybrid service integrator They will use the SIAM model from SIAMRUS The IT staff from ZYXS and ZYXUK will form a new internal service provider. ZYXSAPP. ZYXSAPP will provide the services for application development and application support ZYXH will provide the retained capabilities The contract with OUTSCO will not bo renewed ZYX wants to start planning the implementation of the SIAM model What should SIAMRUS do that would most support ZYX?

A. Start the activities to transition ZYXSAPP into the SIAM model

B. Lead the commercial discussions with new and legacy providers

C. Review the exit management requirements in the contract with OUTSCO

D. Take on the accountability for deciding on the implementation approach

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 2

ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level What should ZYXS do first?

A. Request a meeting with the purchasing department to get a definitive contractual view of responsibility

B. Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision

C. Convene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident

D. Call a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 3

ZYX has used a phased approach for implementing the SIAM model
-ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
-NETSCO had all network services transitioned to them
-OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

A. Establish a data room containing all information about the services so that facts and data can be quickly checked

B. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes

C. Complete the transition over a weekend when the number of people using the services will be low

D. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO

正解: D

解説: (PassTest メンバーにのみ表示されます)

質問 4

ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers.
In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?

A. The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs

B. A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model

C. Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces the scale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.

D. Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.

正解: A

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質問 5

The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region).
What would be the most advantageous approach to onboarding?

A. Prioritize the transition of the least mature service providers in order to maximize an early realization of benefits Delay adding new service providers until the SIAM model is well established to avoid any disruption to the plan.

B. Review the incident history for current service providers and prioritize transition based onthe volume of incidents with their services in order to quickly improve service quality Add new service providers as required by the expansion

C. Create a standard onboarding approach for all service providers Apply this approach as contracts are renewed created., or extended Use service criticality and an impact assessment to determine the best sequence for onboarding

D. Transition the most mature service providers using a simplified approach as they will be more able to adapt to SIAM Onboard new service providers to take advantage of the Greenfield opportunity they represent Finally onboard the least mature

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 6

Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.
-SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem
-ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO
-NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.
Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.
What is the best approach for SIAMRUS to improve the situation?

A. Implement Lean systems thinking in each provider to review and optimize the procedures, eliminating waste within the internal activities of the providers

B. Implement a new customer marketing campaign focusing on the benefits of NEWBNK and stress that the issues are temporary and will be resolved M|

C. Use the process forums to mao analyze and improve the end to end processes assigning specific activities to appropriate mdividuals

D. Design and implement a program of organizational change management and skills training with each service provider and measure the success of it

正解: C

解説: (PassTest メンバーにのみ表示されます)

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