Sales-101問題集、Salesforce実際の試験問題

質問 1

A sales representative wants to foster team selling, increase customer satisfaction, and decrease customer attrition at a critical account.
Which business capability can help implement these goals?

A. Account Planning

B. Account and Contact Management

C. Territory Management

正解: A

解説: (PassTest メンバーにのみ表示されます)

質問 2

A sales representative conducts research with their customer and gains insights for developing a value proposition to solve their customer's challenges.
How should the sales rep introduce their valueproposition to their customer?

A. Collaborate internally to iterate on the value proposition for the customer.

B. Make a draft of the value proposition and seek customer feedback.

C. Unveil the value proposition to the customer after it is finalized.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 3

Which behavior should a sales representative display to establish credibility with a customer?

A. Reiterate product info when there is hesitancy to move forward.

B. Review the proposal and potential discount structures.

C. Be sincere and transparent, even if it means losing a sale.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 4

A forecast is based on the rollup of a set of opportunities.
What are three dimensionsin a forecast rollup?

A. Quotes, contacts, and territories

B. Time, categories, and territories

C. Contacts, product family, and revenue

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 5

A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

A. Bundle additional products.

B. Extend a free trial.

C. Offer promotional discounts.

正解: B

解説: (PassTest メンバーにのみ表示されます)

質問 6

A sales representative presents a solution and the customer isinterested in moving forward.
How can the sales rep gain the customer's commitment and close the deal?

A. Propose and schedule an additional demo.

B. Develop a roadmap with complementary products.

C. Negotiate to finalize the contract.

正解: C

解説: (PassTest メンバーにのみ表示されます)

質問 7

A sales representative has a list of prospects to cold call but is unsure whether the task is beneficial. After a discussion with their mentor, the sales rep has the information they need and is ready to get started.
What is onebenefit of cold calling?

A. Phone calls provide immediate feedback whether the lead is worth pursuing.

B. Key decision makers usually respond more readily to phone calls.

C. Phone calls are a quicker and more scalable method of contact.

正解: A

解説: (PassTest メンバーにのみ表示されます)

Salesforce Certified Sales Foundations - Sales-101 模擬練習