リアルPeoplecert ITIL-4-BRM試験問題集には正解42問題と解答があります
有効なITIL-4-BRMテスト解答とPeoplecert ITIL-4-BRM試験PDF問題を試そう
質問 # 10
Which is NOT an input to the 'Managing business relationship journeys' process?
- A. Service portfolio
- B. Training materials
- C. Roles and responsibilities
- D. Business relationship models
正解：B
解説：
Training materials support BRM development but are not an input to the Managing Business Relationship Journeys process; that process relies on defined roles and responsibilities, relationship models, and the service portfolio.
質問 # 11
Which activity in the 'managing business relationship journeys' process executes the activities for the business relationship journey?
- A. Manage exceptions
- B. Review the relationship
- C. Analyze the organization's culture, strategy, and stakeholders
- D. Follow the business relationship model
正解：D
解説：
"Follow the business relationship model" is the activity that carries out the defined sequence of journey steps, executing the business relationship journey in practice.
質問 # 12
Which TWO means of automation should an organization use to check whether its business relationship models can be applied to a particular situation?
1. Workflow management tools
2. Mind mapping
3. Analysis and reporting tools
4. Knowledge management and sharing tools
- A. 2 and 3
- B. 1 and 4
- C. 1 and 2
- D. 3 and 4
正解：D
解説：
Analysis and reporting tools can automatically evaluate data and metrics to determine if a given relationship model is suitable.
Knowledge management and sharing tools provide accessible repositories of models and contextual information to support automated decision-making on applicability.
質問 # 13
Which activity is typically shared between a business relationship manger and business relationship agent?
- A. Developing business relationship models
- B. Following business relationship models
- C. Maintaining relationships with service consumer stakeholders
- D. Reviewing business relationships
正解：C
解説：
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.
質問 # 14
Which of the following describes a value stream?
- A. Asset of organizational resources designed for performing work or accomplishing an objective
- B. An operating model which defines the main activities required to respond to demand and facilitate value realization
- C. A set of steps undertaken to create and deliver products and services
- D. A model that defines the key aspects of a relationship journey for a set of business stakeholders
正解：C
解説：
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.
質問 # 15
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?
- A. Level 5
- B. Level 3
- C. Level 2
- D. Level 4
正解：D
解説：
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.
質問 # 16
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?
- A. Stakeholder analysis and mapping
- B. Voice of customer
- C. Business relationship models
- D. Gemba walk
正解：A
解説：
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.
質問 # 17
Which is an example of 'Reviewing the VoC program'?
- A. Implementing improvements to a business relationship journey
- B. Interpreting feedback from customers about the performance of a service and prioritizing actions
- C. Performing regular reviews of 'Voice of the customer' activities
- D. Surveying customers about their opinions of a new software application
正解：C
解説：
Reviewing the VoC program means conducting periodic evaluations of the overall Voice of the Customer activities to ensure the program remains effective and aligned with objectives.
質問 # 18
What is an output of the 'managing business relationship journeys' process?
- A. Updated relationship records
- B. Business relationship principles and models
- C. BRM training and awareness material
- D. A review of the organization's culture
正解：A
解説：
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.
質問 # 19
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
- A. Service portfolio
- B. Business relationship principles
- C. Organization's strategy
- D. Assessment of the organization's culture
正解：D
解説：
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.
質問 # 20
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
- A. Not all capability criteria have been mapped to one of the four dimensions
- B. Each capability level contains one or more criteria for each of the four dimensions
- C. Each capability level contains the same number of criteria for each of the four dimensions
- D. Each capability criterion is linked to only one of the four dimensions
正解：B
解説：
At every capability level, there are one or more criteria corresponding to each of the four dimensions of service management, ensuring balanced consideration across all dimensions.
質問 # 21
An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?
- A. Proceed to Level 3.
- B. Look for evidence of missing capabilities.
- C. Set the target capability level.
- D. Identify evidence for every criterion that has been met.
正解：D
解説：
After reviewing Level 2 criteria, the next step is to collect and document evidence for each criterion that has been met to validate the assessment before moving forward.
質問 # 22
An organization has set an objective that by the end of the year it will develop and communicate values and principles to be adopted by everyone within the organization relative to business relationship management (BRM).
What metric can BEST be used to assess whether this objective has been met?
- A. Adoption of a common approach to BRM
- B. The service provider's image in the business
C Number and percentage of terminated contracts - C. Satisfaction of key stakeholders with the relationship
正解：A
解説：
Measuring the adoption of a common approach to BRM directly reflects whether the newly developed values and principles have been communicated and embraced across the organization by year's end.
質問 # 23
Which activity is typically a responsibility that is shared between a business relationship manager and a business relationship agent?
- A. Managing business relationship exceptions
- B. Maintaining business relationship models
- C. Developing business relationship models
- D. Coordinating interactions between the service provider and service consumer
正解：D
解説：
Both the business relationship manager and agents collaborate to coordinate interactions between the service provider and service consumer, ensuring seamless communication and alignment.
質問 # 24
Which describes the skill of self-awareness?
- A. The ability to understand trends in technology and influence long-term planning
- B. The ability to persuade stakeholders at all levels within an organization?
- C. The ability to be introspective and understand one's own behavior
- D. The ability to question effectively and demonstrate active listening
正解：C
解説：
Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.
質問 # 25
Which is an example of the 'Prepare the team' step of Gemba walks?
- A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
- B. A relationship manager discusses the findings of a Gemba walk with other stakeholders
- C. A relationship manager records the findings of observing the negotiation of service targets
- D. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
正解：A
解説：
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.
質問 # 26
In the context of a cooperative relationship, which would NOT be a role of business relationship management?
- A. Identifying tailored services that meet service outcome and experience expectations
- B. Balancing becoming a trusted partner with investing too much in high-value services
- C. Using information to look for new ways to add value for the service consumers
- D. Achieving strategic alignment and setting common goals and priorities
正解：B
解説：
In a cooperative relationship, Business Relationship Management focuses on adding value, achieving strategic alignment, and identifying tailored services; balancing the risk of over-investing in high-value services is not one of its defined roles.
質問 # 27
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ITIL-4-BRM試験問題と有効なITIL-4-BRM問題集でPDF：https://www.passtest.jp/Peoplecert/ITIL-4-BRM-shiken.html
Peoplecert ITIL-4-BRM認定リアル2025年最新の模擬試験：https://drive.google.com/open?id=1c6mFLvxRTUKc8WHv2rKjBPIhd4iaSRNm