合格させるExin Certification ITILテスト問題集で[2026年03月20日] 更新された505問あります
EXIN ITIL実際の問題と100%カバー率でリアル試験問題
質問 # 191
Application Management plays a role in all applications. One of the key decisions to which they contribute is?
- A. Who the vendor of the storage devices will be
- B. Whether to buy an application or build it
- C. Where the vendor of an application is located
- D. Should application development be outsourced
正解：B
質問 # 192
What does the 'service request management' practice depend on for maximum efficiency?
- A. Processes and procedures
- B. Incident management
- C. Compliments and complaints
- D. Self-service tools
正解：A
質問 # 193
Which role is accountable for a specific service within an organization?
- A. The Service Level Manager
- B. The Business Relationship Manager
- C. The Service Owner
- D. The Service Continuity Manager
正解：C
質問 # 194
Which one of the followingprovides the CORRECT list of processes within the service operation stage of the service lifecycle?
- A. Incident management, problem management, service desk, request fulfilment, and event management
- B. Event management, incident management, problem management, request fulfilment, and access management
- C. Incident management, service desk, request fulfilment, access management, and event management
- D. Explanation:
QUESTIONNO: 101 With which process is problem management likely to share categorization and impact coding systems?
A. Incident management
B. Service asset and configuration management
C. Capacity management
D. IT service continuity management - E. Event management, incident management, changemanagement, and access management
正解：B
質問 # 195
Which is the correct combination of items that makes up an IT service?
- A. Information technology, people and processes
- B. People, process and customers
- C. Customers, providers and documents
- D. Information technology, networks and people
正解：A
質問 # 196
Which one of the following do major incidents require?
- A. Longer timescales
- B. Less urgency
- C. Less documentation
- D. Separate procedures
正解：D
質問 # 197
Which service management dimension is focused on activities and how these are coordinated?
- A. Value streams and processes
- B. Partners and suppliers
- C. Information and technology
- D. Organizations and people
正解：A
質問 # 198
Which is part of the definition of a customer?
- A. A means of enabling value co-creation
- B. The role that authorizes budget for service consumption
- C. A set of specialized organizational capabilities for enabling value
- D. The role that defines the requirements for a service
正解：D
質問 # 199
Which practice provides visibility of the organization's services by capturing and reporting on service performance?
- A. Service desk
- B. Service configuration management
- C. Service level management
- D. Service request management
正解：C
質問 # 200
Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the eficiency o' manual processes.
4 It is important to understand the organization's objectives when assessing the impact of potential improvements.
- A. 3 and 4
- B. 1 and 4
- C. 2 and 3
- D. 1 and 2
正解：A
解説：
You need to use all of your resources as effectively and efficiently as you can. This means that you should automate wherever you can, and use people only for tasks that can't be automated. It also means that you need to think carefully about what you can automate and about the circumstances where only a person will do; and about simplifying those processes you do decide to automate to eliminate wasteful or inefficient steps.
You should always optimize the work BEFORE you automate it, as automating something that is inefficient or ineffective may just result in you doing the wrong thing faster!
https://www.sysaid.com/blog/itil/the-7-guiding-principles-of-itil-4-practical-advice-to-help-you-make- decisions
質問 # 201
What is defined as a change of state that has significate for the management of an IT service?
- A. Event
- B. Known error
- C. Incident
- D. Problem
正解：A
質問 # 202
Which of the following BEST describes a Change Authority?
- A. The Change Advisory Board
- B. The Change Manager who provides formal authorisation for each change
- C. A person that provides formal authorisation for a particular type of change.
- D. A role, person or a group of people that provides formal authorisation for a particular type of change.
正解：D
質問 # 203
Which of the following BEST describes the goal of Access Management?
- A. Provides the rights for users to be able to use a service or group of services
- B. To prevent Problems and resulting Incidents from happening
- C. To detect security events and make sense of them
- D. To provide a channel for users to request and receive standard services
正解：A
質問 # 204
Which of the following activities are helped by recording relationships between Configuration Items (CIs)?
1) Assessing the impact and cause of Incidents and Problems 2) Assessing the impact of proposed Changes 3) Planning and designing a Change to an existing service 4) Planning a technology refresh or software upgrade
- A. 1 and 2 only
- B. 1, 3 and 4 only
- C. All of the above
- D. 1, 2 and 4 only
正解：C
質問 # 205
Which statement about known errors and problems is CORRECT?
- A. Known errors cause vulnerabilities, problems cause incidents
- B. Known errors are managed by technical staff, problems are managed by service management staff
- C. Known error is the status assigned to a problem after it has been analysed
- D. A known error is the cause of one or more problems
正解：C
質問 # 206
Which of the following would a Major Problem Review examine?
1.Things that were done correctly
2.Those things that were done incorrectly
3.How to prevent recurrence
4.What could be done better in the future
- A. 2 and 3 only
- B. 1 only
- C. All of the above
- D. 1, 2 and 4 only
正解：C
質問 # 207
Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
- A. Utility and Warranty
- B. Resources and Capabilities
- C. Services and Infrastructure
- D. Applications and Infrastructure
正解：B
質問 # 208
What is the PRIMARY use of a change schedule?
- A. To manage standard changes
- B. To plan changes and help avoid conflicts
- C. To manage emergency changes
- D. To support the 'incident management' practice and improvement planning
正解：B
質問 # 209
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
- A. Service Request management
- B. Incident management
- C. Change enablement
- D. Service request management
正解：B
解説：
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
https://www.bmc.com/blogs/itil-v3-incident-management/
質問 # 210
Which is responsible for the production of the service design package (SDP)?
- A. Design coordination
- B. Service design
- C. Service portfolio management
- D. Service catalogue management
正解：B
質問 # 211
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
- A. Continual improvement
- B. Service management
- C. A service
- D. An IT asset
正解：C
質問 # 212
The BEST description of the purpose of Service Operation is?
- A. To design and build processes that will meet business needs
- B. To proactively prevent all outages to IT Services
- C. To deliver and support IT Services at agreed levels to business users and customers
- D. To decide how IT will engage with suppliers during the Service Management Lifecycle
正解：C
質問 # 213
Which practice provides a communications point for users to report operational issues, queries and requests?
- A. Continual improvement
- B. Relationship management
- C. Incident management
- D. Service desk
正解：D
解説：
The purpose of the service desk practice is to capture demand for incident resolution and service requests. It should also be the entry point and single point of contact for the service provider with all of its users. It provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
https://www.bmc.com/blogs/itil-service-desk/
質問 # 214
......
EXIN ITILリアル2026年最新のブレーン問題集で模擬試験問題集：https://www.passtest.jp/EXIN/ITIL-shiken.html
ITIL無料試験問題と解答PDF更新されたのは2026年03月：https://drive.google.com/open?id=16_yb8WKEDQgVQ2tGnTBCLsUJpvopMxaG