検証済みのCertified-Business-Analyst試験問題集PDF [2026年最新] 成功の秘訣はここにある
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Salesforce Certified Business Analyst Certification Examは、Salesforceソリューションの分析に関する知識と専門知識を検証する、世界的に認められた認定資格です。この認定試験は、ビジネスアナリストとして働き、自分の組織でSalesforceソリューションを実装および維持する責任を持つ専門家を対象に設計されています。認定試験は、Salesforceツールと機能の知識と、ビジネス要件を分析し、効果的なソリューションに翻訳する能力を評価します。
質問 # 160
The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?
- A. Manual effort
- B. Duplication
- C. Avoidance
正解：A
質問 # 161
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
- A. Document the current state, offer a survey to stakeholder, and propose the future state.
- B. Identify persona, document the current state, and purpose the future state.
- C. Document the current state, email it to attendees with an agenda, and propose the future state.
正解：B
解説：
Explanation
This answer states that identifying personas, documenting the current state, and proposing the future state are the key steps that the BA should take next after identifying the stakeholders, reviewing the project scope, and scheduling each workshop for preparing for the initial requirements gathering workshops with CK on a new Sales Cloud project. Personas are fictional characters that represent the typical users or customers of a product or a service. Current state is how a business process or a system works or operates at present. Future state is how a business process or a system should work or operate in the future. Identifying personas, documenting the current state, and proposing the future state are the key steps that the BA should take next after identifying the stakeholders, reviewing the project scope, and scheduling each workshop because they help the BA to understand and empathize with the users or customers of Sales Cloud, to analyze and document the existing problems or issues with Sales Cloud, and to suggest and validate possible solutions or improvements for Sales Cloud.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 162
Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.
Which step should the BA take next?
- A. Add the change request to the prioritized for the next sprint.
- B. De-prioritize some user stories and add the change request to the current sprint.
- C. Begin working on the change request as soon as the team has capacity.
正解：C
質問 # 163
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Persona analysis
- B. Stakeholder analysis
- C. Enterprise analysis
正解：A
質問 # 164
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
- A. Partners need to submit monthly sales reports.
- B. The portal should allow for partners to upload monthly sales reports.
- C. The portal should allow for partners to access monthly sales reports.
正解：B
解説：
Explanation
A functional requirement specification is a statement that describes what a product or service must do or provide to meet user needs or business objectives. It should be clear, concise, testable, and measurable. The option B is an example of a functional requirement specification because it describes what the portal should do (allow for partners to upload monthly sales reports) without specifying how it should do it or why it should do it. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
質問 # 165
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
- A. Review future state distribution processes for CK.
- B. Shadow an operations team member at the CK distribution facility.
- C. Explore how retailers similar to CK handle distribution.
正解：B
解説：
Explanation
The best way for a business analyst to uncover the issue and propose a business solution for CK's distribution process is to shadow an operations team member at the CK distribution facility. This will help them observe how the process works in reality, identify bottlenecks or inefficiencies, and understand the pain points and needs of the end users. Reviewing future state distribution processes for CK may be premature or unrealistic without understanding the current state first. Exploring how retailers similar to CK handle distribution may be helpful for benchmarking or best practices, but it may not address CK's specific issues or context. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
質問 # 166
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
- A. INVEST checklist
- B. Numerical framework
- C. Gap analysis document
正解：C
解説：
Explanation
The BA should evaluate technical, operational, and regulatory impact to understand the risk level of the user stories. Technical impact refers to how the user stories affect the system architecture, performance, security, integration, etc., of the solution. Operational impact refers to how the user stories affect the business processes, workflows, roles, responsibilities, etc., of the users and stakeholders.
質問 # 167
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
What is another important step the BA should take to identify the correct decision makers?
- A. Survey the business units.
- B. Prepare a RACI matrix.
- C. Create a stakeholder wheel.
正解：B
解説：
Explanation
The important step that the business analyst should take to identify the correct decision makers is to prepare a RACI matrix. A RACI matrix is a tool that defines and assigns the roles and responsibilities of stakeholders or team members for each task or activity in a project or enhancement. RACI stands for Responsible, Accountable, Consulted, and Informed. A RACI matrix helps to identify the correct decision makers by showing who has the authority or accountability for making decisions on each task or activity, as well as who needs to be consulted or informed about those decisions. A RACI matrix also helps to avoid confusion, duplication, or conflict among stakeholders or team members.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 168
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
- A. Collected pain points from people who follow the existing process
- B. Detailed user stories with technical documentation about the existing process
- C. Annotated process flows with modifications to an existing process
正解：B
質問 # 169
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Conducting individual interviews with stakeholders
- B. Asking stakeholders to complete a questionnaire
- C. Using live workshops to map out the sales process
正解：C
解説：
This answer suggests using live workshops to map out the sales process as the most effective activity for the BA to understand the sales process at CK. A live workshop is a collaborative session where the BA facilitates a group discussion with stakeholders or users to elicit information, generate ideas, or solve problems. A live workshop can help the BA map out the sales process by engaging participants in creating a visual representation of the process, identifying pain points and opportunities, and reaching a consensus on the current state. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-live-workshops-to-collaborate
質問 # 170
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?
- A. Able to click the Run button on sales reports
- B. Able to monitor the sales team's performance
- C. Able to view the sales team's reports
正解：B
解説：
Explanation
Acceptance criteria are statements that define how to verify that a user story is completed and meets the user's expectations. They should be aligned with the user's goal rather than prescribing how to achieve it so that they do not limit creativity or innovation in finding solutions. Acceptance criteria should also be small and testable so that they can be easily verified by using techniques such as scenarios or test cases. The acceptance criterion
"able to monitor the sales team's performance" is most appropriate for this user story because it describes what outcome should be achieved by accessing reports on Sales Cloud (the why part of the user story). The acceptance criterion "able to click the Run button on sales reports" is not appropriate because it includes solution information rather than focusing on what needs to be achieved by accessing reports on Sales Cloud (the what part of the user story). The acceptance criterion "able to view the sales team's reports" is not appropriate because it is too vague and does not specify what kind of reports or what information should be displayed. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-accept
質問 # 171
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?
- A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
- B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
- C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
正解：C
質問 # 172
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
- A. Review the documentation to ensure that information gathered about the process is correct.
- B. Using strategy analysis, define models of how gaps in the business process can be resolved.
- C. Conduct elimination with stakeholders regarding their parts of the process.
正解：C
解説：
Explanation
This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the process. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
質問 # 173
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
- A. Number of active users and license type
- B. Organization edition and license type
- C. Storage capacity and license type
正解：B
解説：
This answer states that organization edition and license type are the information that the BA needs to determine the features and functionality that UC can implement without additional costs for purchasing additional Salesforce licenses. Organization edition is a version of Salesforce that provides a set of features and functionality based on the needs and size of an organization, such as Essentials, Professional, Enterprise, Unlimited, etc. License type is a category of user access that determines what features and functionality a user can access within an organization, such as Salesforce Platform, Salesforce, Customer Community Plus, etc.
Organization edition and license type are the information that the BA needs to determine the features and functionality that UC can implement without additional costs because they define the limits and capabilities of UC's Salesforce environment, and they affect the pricing and availability of additional licenses. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use- stakeholder-engagement-skills
質問 # 174
Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.
What should the BA do?
- A. Avoid exposing one's own mistakes to the team.
- B. Tell the truth in difficult situations.
- C. Focus on the task at hand instead of on individual team members.
正解：B
質問 # 175
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
- A. Tracks changes in real time and provides a single source of truth
- B. Tracks changes on a daily basis and provides a history of changes
- C. Tracks changes for the testing team and provides access to user stories
正解：A
解説：
Explanation
The benefits of using a DevOps tool in this situation are that it tracks changes in real time and provides a single source of truth. A DevOps tool is a software application that supports the collaboration and coordination of development and operations teams throughout the software development lifecycle. It helps to automate, monitor, and manage various tasks and processes, such as version control, code review, testing, deployment, and feedback. A DevOps tool tracks changes in real time and provides a single source of truth by keeping all team members updated on the status and progress of the project and ensuring that everyone is working on the latest version of the code and requirements. References:
https://trailhead.salesforce.com/en/content/learn/modules/devops-for-the-salesforce-platform/introduction-to-dev
質問 # 176
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?
- A. Organize a brainstorming session with service team leadership.
- B. Engage in a live process modeling exercise with the service team.
- C. Review individual surveys and questionnaires from the service team.
正解：B
解説：
This answer states that engaging in a live process modeling exercise with the service team is what the BA should do to best understand and document the current state and recommend a future state for addressing a recent group of complaints from UC's service team about automated case assignments in Service Cloud. A live process modeling exercise is an activity where the BA works with the service team members to create and validate a visual representation of how they perform their tasks or activities related to case assignments in Service Cloud. A live process modeling exercise can help the BA to best understand and document the current state by capturing and verifying the inputs, outputs, steps, decisions, roles, etc. of case assignments in Service Cloud from different perspectives and sources of information. A live process modeling exercise can also help the BA to recommend a future state by identifying and prioritizing the gaps or issues in case assignments in Service Cloud, and by proposing and evaluating possible improvements or solutions for them. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process- mapping-to-understand-your-business
質問 # 177
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