究極のガイド準備問題PEGACPDC25V1には正確なPDF解答[2025年12月28日]
合格できるPegasystemsの試験問題集
質問 # 30
U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?
- A. Modify the Next-Best-Action Framework strategy to cater to the new web channel.
- B. No need to do anything. The strategy is auto-generated.
- C. Change the generated decision strategy.
- D. Create a channel strategy specifically for web.
正解：B
解説：
When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified References: Pega Academy - Decisioning Consultant - Creating triggers
質問 # 31
U+ Bank implemented a customer journey for its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?
- A. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
- B. The customer can be involved in only one active journey at a given moment.
- C. The bank implemented upweighting for the third stage.
- D. The customer always receives the most relevant action, even if an action is not a part of any journey.
正解：D
解説：
Pega Customer Decision Hub always selects and prioritizes the most relevant and valuable action for each customer at any given moment, regardless of whether the action is part of a journey or not. A journey is a way to group and organize actions that are related to a common business objective or customer need, but it does not override the Next-Best-Action strategy that determines the best action for each customer. Therefore, if a customer receives an offer that is not included in any journey, it means that the offer is more suitable and beneficial for the customer than any other offer in the journey. Verified References: Pega Decisioning Consultant | Pega Academy
質問 # 32
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 75 emails 25 SMSes
- B. 75 SMSes and 25 emails
- C. 0
- D. 1
正解：A
解説：
The outbound run delivers 75 emails and 25 SMSes for the Standard card offer because the volume constraint is set to limit the number of actions per channel per day. The email channel has a limit of 75 actions per day, so all 75 email offers are delivered. The SMS channel has a limit of 25 actions per day, so only 25 SMS offers are delivered. The remaining 50 SMS offers are not delivered because they exceed the volume constraint.
質問 # 33
A volume constraint uses the Return any action that does not exceed
constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:
The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-
02, CUST-03, and CUST-05.
Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?
- A. Diamond card
- B. Silver card
- C. Silver card and Diamond card
- D. None
正解：A
解説：
CUST-05 receives the Diamond card offer because it is the only action that does not exceed the volume constraint for the email channel. The Silver card offer has already reached its limit of 2 emails per day, so it is not eligible for CUST-05. The volume constraint mode Return any action that does not exceed means that any action that meets the eligibility and suitability criteria and does not violate the volume constraint will be returned, even if there are other actions with higher priority or propensity. Verified References: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints
質問 # 34
Acme Retail uses Pega Customer Decision Hub to present various offers to its customers. The company notices that some high-value customers are not receiving any offers. The marketing team wants to identify these underserved customers.
Which tool in Pega Customer Decision Hub can Acme Retail use to identify segments of customers who are not receiving relevant offers?
- A. Value Finder
- B. Application Overview
- C. Scenario Planner
- D. CDH Assistant
正解：A
質問 # 35
GlobalRetail operates in a fast-changing digital marketplace where customer preferences and competitor offers change weekly. Their marketing team struggles with lengthy approval processes that prevent quick responses to market trends, often causing them to miss critical engagement opportunities.
What does agility represent in the context of customer engagement projects?
- A. Outsourcing decision-making processes to external vendors for faster implementation speeds
- B. Automating all business processes through artificial Intelligence and machine learning algorithms
- C. An organization's ability to react quickly to marketplace changes and emerging trends
- D. Eliminating all testing requirements to completely accelerate software deployment cycles
正解：C
質問 # 36
U+ Bank, a retail bank, introduced a new mortgage refinance offer in the eastern region of the country. They want to advertise this offer on their website by using a banner, targeting the customers who live in that area.
What do you configure in Next-Best-Action Designer to implement this requirement?
- A. An audience
- B. A prioritization formula
- C. A customer segment
- D. Applicability rules
正解：D
質問 # 37
U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?
- A. Paul rejected the Reward card offer once in contact center.
- B. Paul rejected other credit card offers once on the web channel and once in the contact center.
- C. Paul rejected other credit card offers twice on the web channel and once in contact center.
- D. Paul rejected the Reward card offer once on the web channel.
正解：C
解説：
Paul cannot see the Reward card offer because he rejected other credit card offers twice on the web channel and once in contact center in the past 15 days. This triggers the first contact policy that suppresses a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days.
The Reward card offer is part of the credit card group, so it is suppressed for Paul for 30 days. The second contact policy that suppresses the Reward card offer for 7 days if it is rejected twice in any channel in the last
7 days does not apply because Paul did not reject the Reward card offer twice in any channel in the last 7 days. Verified References: [Certified Pega Decisioning Consultant | Pega Academy], Suppression policies system Following is the description of the image that was sent with question no:5:
* This is a screenshot of a table with four columns and two rows.
* The table has a header row with white text on a blue background.
* The header row reads "Constraint name", "Constraint mode", "Constraint value", and "Channel".
* The second row has black text on a white background.
* The second row reads "Standard card", "Return any action that does not exceed", "100", and "Daily".
* The table has a gray border and a light blue background.
質問 # 38
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer on its website to the qualified customers. In preparation, the action, the treatment, and the real-time container are already created.
As a decisioning architect, you need to verify the configurations in the Channel tab of the Next-Best-Action Designer to enable the website to communicate with Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you ensure are complete in the Channel tab of the Next-Best- Action Designer? (Choose Two)
- A. Add contact policy rules.
- B. Enable a web channel.
- C. Define the starting population.
- D. Map the real-time container to a business structure level.
正解：B、D
解説：
To achieve this requirement, you need to ensure that two tasks are complete in the Channel tab of the Next- Best-Action Designer: enable a web channel and map the real-time container to a business structure level. A web channel is a type of channel that allows you to deliver actions and treatments to your customers through your website or web app. You need to enable a web channel and configure its settings, such as authentication, security, and response format. A real-time container is a configuration that defines how to deliver actions and treatments to a specific channel. You need to map the real-time container that contains the Reward Card offer to a business structure level, such as Top-level or Issue-level, so that it can be available for delivery through the web channel. Verified References: [Pega Academy - Decisioning Consultant - Configuring channels],
[Pega Academy - Decisioning Consultant - Configuring real-time containers]
質問 # 39
In a decision strategy, you can use aggregation components to____________.
- A. set a text value to a strategy property
- B. make calculations based upon a list of actions
- C. filter actions based on priority and relevance
- D. choose between actions
正解：B
解説：
Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified References: Pega Academy - Decisioning Consultant - Aggregating actions
質問 # 40
U+ Bank decides to introduce a credit cards group by leveraging the Next-Best-Action capability of Pega Customer Decision Hub. The bank wants to present the credit card offers through inbound and outbound channels based on the following criteria:
1. Customers must be above the age of 18 to qualify for credit card offers.
2. The site offers credit cards only if customers do not explicitly opt-out of any direct marketing for credit cards.
3. The Platinum Card, one of the credit card offers, is suitable for customers with debt-to-income ratio < 45.As a decisioning architect, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.
正解：
解説：
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質問 # 41
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
The details of the shoes are provided in the following table:
To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?
- A. Decision table
- B. Group By
- C. Filter
- D. Prioritize
正解：D
解説：
To output the most profitable shoe, you need to add a Prioritize component in the blank space. A Prioritize component allows you to rank actions based on one or more properties. In this case, you can rank the shoes based on the Profit property and select the highest ranked shoe as the output. Verified References: Pega Academy - Decisioning Consultant - Prioritizing actions
質問 # 42
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
正解：
解説：
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質問 # 43
MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)
- A. Tablet operating system
- B. Netflix subscription for 12 months
- C. 5% discount on the price
- D. Tablet serial number
正解：A、C
質問 # 44
Regional Bank has a fully implemented 1:1 customer engagement solution that is in the business-as-usual phase. A business user from this bank identifies the need for a new promotional offer for customers who regularly use mobile banking services. The user has detailed requirements including eligibility criteria, treatment messaging, and implementation timeline.
Which process should the business user follow to implement the new action?
- A. Access the Customer Decision Hub portal directly and create the action on the Action landing page
- B. Contact the IT department to develop the action artifacts outside the standard workflow
- C. Use the bulk import functionality to upload the action configuration from a spreadsheet
- D. Create a change request specifying action details, which will then be processed by NBA specialists
正解：D
質問 # 45
As a decisioning architect, you are setting up the action hierarchy for MyCo. Select the correct action hierarchy level for each of the hierarchy items identified.
正解：
解説：
Explanation:
質問 # 46
As a decisioning architect, you are setting up the action hierarchy for MyCo. Select the correct action hierarchy level for each of the hierarchy items identified.
正解：
解説：
Explanation:
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質問 # 47
A mortgage company defines a new suppression policy to limit promotional emails for home loan offers. The policy is complete, but it must be applied to all to home loan actions. The implementation team must associate this policy with the appropriate business structure.
Where should the team associate the contact policy to apply it to home loan promotions?
- A. The Constraints tab to edit customer contact limits for email channels.
- B. The Engagement policy tab to apply the policy to home loan action group.
- C. The Contact policy configuration to update outcome tracking preferences only.
- D. The Designer settings to modify global suppression rules for home loan action group.
正解：B
質問 # 48
You are a decisioning architect responsible for configuring offer prioritization for home loan offers based on the business requirements. Select each prioritization factor on the left and drag it to the correct condition on the right.
正解：
解説：
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質問 # 49
Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?
- A. Determining if a borrower gets a loan
- B. Optimizing supply chain management
- C. Determining how to optimize inventories
- D. Predicting the time of a machine failure
正解：A
解説：
Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified References: [Pega Decisioning Consultant | Pega Academy]
質問 # 50
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
正解：
解説：
Explanation:
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質問 # 51
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