Which affects how the MoP principles and practices are adapted by an organization?

• A. The organization's track record in terms of customer satisfaction
• B. The organization's maturity in project and programme management
• C. The organization's use of sophisticated approaches
• D. The organization's experience in the use of relevant IT solutions

Which is a way of sustaining progress in the implementation of portfolio management?

• A. Introduce completely new processes for portfolio management rather than trying to build on existing organizational processes
• B. Ensure the organization uses the most sophisticated software solution available rather than tailoring the tools that it already uses
• C. Adopt a big bang approach rather than an incremental or staged approach
• D. Align reward and recognition processes for senior management to appropriate behaviours

Promoting an energized culture that is focused on collaborative working in the interests of the organization as a whole is a responsibility of which portfolio role?

• A. Business Change Director/Portfolio Director
• B. Portfolio Benefits Manager
• C. Portfolio Progress Group/Change Delivery Committee
• D. Portfolio Manager

Which is an example of a performance metric that can be used to assess the impact of portfolio management?

• A. Speed at which customer complaints are dealt with from point of receipt through to resolution
• B. Speed at which requests for change are assessed and responded to by individual projects and programmes
• C. Speed at which service is provided to customers from the point of first contact
• D. Speed at which initiatives, aimed at improving customer service, progress through the development pipeline

Which portfolio delivery practice ensures clarity about what decisions are made, where, when, and what criteria are used?

• A. Resource management
• B. Management control
• C. Organizational governance
• D. Benefits management