更新されたPDF（2024年最新）実際にあるSAP C_C4H51_2405試験問題
検証済みのC_C4H51_2405試験問題集PDF[2024年最新] 成功の秘訣はPassTest
質問 # 24
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.
- A. Change field label
- B. Create a new URL mashup
- C. Add a new field
- D. Add a new UI Switch logic
正解：A、C
質問 # 25
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
- A. Territories
- B. Business roles
- C. Code list restrictions
- D. Validation rules
正解：A、B
質問 # 26
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
- A. Category
- B. Custom fields
- C. Due Date
- D. Priority
正解：C、D
質問 # 27
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Set up a knowledge base for service contracts
- B. Configure a response template
- C. Integrate an external knowledge base
- D. Create and assign a survey to a ticket
正解：C
質問 # 28
Which object can you assign to a ticket template when you are using maintenance plans?
- A. Service category
- B. Reference date
- C. Maintenance plan condition
- D. Registered product
正解：A
質問 # 29
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
- A. Remove the personal data from the business user
- B. Create territory hierarchy levels
- C. Assign employee to an organizational unit
- D. Assign restriction rules
正解：C、D
質問 # 30
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.
- A. Maintenance category
- B. Cause category
- C. Incident category
- D. Warranty category
- E. Process category
正解：A、D、E
質問 # 31
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
- A. Notifications
- B. Fine-tuning
- C. Workflow distribution rules
- D. Service categories
正解：C
質問 # 32
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.
- A. Data can be loaded or changed only once.
- B. The migration run requires an approval from SAP Cloud Support.
- C. You'll need to create an initial file based on predefined fields.
- D. You'll need to cleanse the legacy data.
正解：C、D
質問 # 33
Which object is mandatory to integrate emails in tickets?
- A. Document type
- B. Branding template
- C. Service organization
- D. Service level agreement
正解：A
質問 # 34
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.
- A. Manual upload using a CSV file
- B. Using a Web service
- C. Maintain an HTML mashup
- D. Scheduled upload using a CSV file
正解：A、B
質問 # 35
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.
- A. Activate the scoping item "Do you want to support email channels for corporate accounts?"
- B. Maintain an email address
- C. Activate the Messaging Service communication channel
- D. Activate the scoping item Function Locations
正解：A、C
質問 # 36
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Fine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented. - B. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
- C. The activity list is automatically generated by the system based on your scoping decisions.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
正解：C、D
質問 # 37
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category
- B. Territory
- C. Employee
- D. Account
- E. Organization
正解：B、C、E
質問 # 38
Which option can an administrator use to limit the end user's control of the user interface?
- A. Maintain Page Layout
- B. Workflow Action: Manual Field update
- C. Code List Restriction
- D. Disable Personalization
正解：D
質問 # 39
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A. Add a reference to an account
- B. Add a reference to a service contract
- C. Use email as a response to a ticket
- D. Add an account team member
正解：A、B
質問 # 40
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain a reference date in the contract.
- B. Create a workflow rule.
- C. Select the relevant scoping ques-tion.
- D. Maintain the fine-tuning activity for contracts.
正解：B
質問 # 41
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Absolute, counter-based
- B. One time - no condition, time and counter-based
- C. Alternating, time and counter-based
- D. One time, time and counter-based
正解：C
質問 # 42
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Contacts
- B. Service contracts
- C. Registered products
- D. Installed bases
正解：B、D
質問 # 43
Which object can be used within ticket creation to automatically determine the registered product?
- A. Installation point
- B. Customer
- C. Product
- D. Warranty
正解：A
質問 # 44
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.
- A. A customer needs to be assigned to the installed base.
- B. An active service contract must be added to the installed base.
- C. The installed base must be set to active status.
- D. At least one registered product must be assigned to the installed base.
正解：C、D
質問 # 45
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.
- A. Use restriction rules
- B. Create a code list restriction
- C. Grant access to extension fields for business roles
- D. Grant access to extension fields for business users
正解：B、C
質問 # 46
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