更新済みの2023年06月 3312試験練習テスト問題 [Q18-Q43]

更新済みの2023年06月 3312試験練習テスト問題

検証済み3312問題集と解答100%一発合格保証で更新された問題集

Avaya 3312試験は、Avaya Aura®コンタクトセンターを扱い、その管理に責任を持つ専門家を対象としています。これには、コンタクトセンターマネージャー、管理者、およびエンジニアが含まれ、コンタクトセンターソリューションの設計、展開、およびメンテナンスに関与しています。試験を受ける候補者は、コンタクトセンターの運用について良好な理解を持ち、Avaya Aura®コンタクトセンターの経験もある必要があります。また、Avaya Aura® Communication ManagerおよびAvaya Aura® Application Enablement Servicesにも精通している必要があります。Avaya 3312試験は、知識とスキルの厳しいテストですが、コンタクトセンターの専門家にとっては合格することが報酬になります。

Avaya 3312（Avaya Aura® Contact Center Administration）認定試験は、Avaya Auraコンタクトセンターを管理するスキルと知識を検証したい個人を対象に設計されています。この認定試験は、Avaya Aura Contact Centerでの作業経験があり、ソリューションの実装、設定、トラブルシューティングの専門知識を証明したい人を対象としています。

Avaya 3312 認定試験は、Avaya Aura® タクトセンター管理に対する深い理解を必要とする厳しい試験です。試験に合格すると、Avaya 認定プロフェッショナルとして認められ、この分野の専門知識を証明できます。この認定は個人のキャリアアップや収入増加に役立ちます。

 

質問 # 18
A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display.
The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?

• A. Calls Waiting
• B. Application Name
• C. Average Answered Delay
• D. Service Level Threshold

正解：C

質問 # 19
A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component.
Where are the create and delete permissions assigned?

• A. User Defined Partition
• B. Report Groups
• C. Access Class
• D. Launchpad Items
• E. Standard Partition

正解：B

質問 # 20
The administrator has created a primary flow application that will point to a secondary flow application.
From the block palette, which block is used to point one script to another?

• A. Logic Block
• B. Anchor Block
• C. Anonymous Block
• D. Reference Block

正解：C

質問 # 21
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.
Which Call Presentation Class option would be used to accomplish this task?

• A. Put DN on hold to answer call
• B. After Call Break for N seconds
• C. Return to Queue
• D. Call Force Delay

正解：D

質問 # 22
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?

• A. Data Exchange Server (DX Server)
• B. Application Programming Interface (API)
• C. Database Integration Wizard (DIW)
• D. Task Flow Executor (TFE)

正解：D

質問 # 23
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?

• A. Section wait_loop
  IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_still_ran_gv
  WAIT 30
  EXECUE walt_loop
• B. Section wait_loop
  IF NOT QUEUED THEN
  IF OUT OF SERVICE SKILLSET automotive THEN
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_stlll_busy_ran_gv
  WAIT 30
  EXECTUTE wait_loop
• C. Section wait_loop
  IF QUEUED AND IF OUT OF SERVICE automotive THEN
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_still_busy_ran_gv
  WAIT 30
  EXECTUTE wait_loop
• D. Section wait_loop
  IF NOT QUEUED THEN
  IF NOT OUT OF SERVICE automotive THEN
  QUEUE TO SKILLSET automotive
  WAIT 2
  ELSE
  GIVE RAN out_of_service_ran_gv
  DISCONNECT
  END IF
  END IF
  GIVE RAN agts_still_bu5y_ran_gv
  WAIT 30
  EXECTUTE wait_loop

正解：D

質問 # 24
A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)

• A. Real Time Statistics > Skillset Statistics
• B. Contact Center Management > Agent Definition
• C. Orchestration Designer > Scripts and Flows
• D. Historical Statistics > Parameters

正解：B

質問 # 25
A customer with an Avaya Aura Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?

• A. Logic Block
• B. Treatment Block
• C. Anchor Block
• D. Queue Block

正解：D

質問 # 26
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?

• A. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
• B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
• C. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2
  %Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
• D. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.

正解：A

質問 # 27
A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?

• A. a global or call variable of the type String
• B. the call variable of the type Date
• C. the wild call variable of the type Integer
• D. the global variable of the type Date

正解：D

質問 # 28
You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?

• A. Global Settings
• B. Call Presentation Classes
• C. Formulas
• D. Threshold Classes

正解：B

質問 # 29
Which function does the Avaya Aura Media Server (AAMS) provide to the Avaya Aura Contact Center (AACC) in a SIP environment?

• A. It anchors customer calls, announcements, and agent calls to the AAMS conference it created.
• B. It supports the Avaya Agent Desktop.
• C. It links the Communications Control Toolkit Server to the Contact Center Management Administration (CCMA).
• D. It supports the Active Directory link to the Computer Telephony Integration (CTI) agent.

正解：D

質問 # 30
A customer with Avaya Aura Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.
Which options are available?

• A. Open in text editor/Open in flow editor
• B. Open/Open in Flow Editor
• C. Open application/Edit application
• D. Open Edit/Open View

正解：B

質問 # 31
A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?

• A. maximum 100 global variables, maximum 100 call variables
• B. maximum 1000 global variables, maximum 300 call variables
• C. no stated maximum to global variables, maximum 500 call variables
• D. maximum 200 global variables, no stated maximum to call variables

正解：A

質問 # 32
When using the Configuration Tool, which user can upload or download data to and from the Contact Center Manager Server?

• A. iceAdmin
• B. IUSR_SWC
• C. SYSMON
• D. Administrator

正解：D

質問 # 33
When using a host block within a call flow, to what does the Provider ID value refer?

• A. This is the caller's telephone number.
• B. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
• C. This is the HDX Connection Provider ID set within the database integration wizard.
• D. This is the SQL Statement ID set within the database integration wizard.

正解：C

質問 # 34
From which area of the Avaya Agent Desktop can you copy the Customer CLID?

• A. Customer Contact Tab
• B. Customer Intrinsics Tab
• C. Customer Basic Tab
• D. Customer Detail Tab

正解：B

質問 # 35
A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?

• A. It can link skillsets to applications.
• B. It can link intrinsics to applications.
• C. It can link Control Directory Numbers (CDN) to applications.
• D. It can link agents to applications.

正解：A

質問 # 36
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

• A. Force the agent into Not Ready and select an existing After Call Work Code.
• B. Force the agent to login.
• C. Force the agent to logout.
• D. Force the agent into Not Ready and select an existing Not Ready Reason Code.

正解：D

質問 # 37
Refer to the exhibit.

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura Media Server.
Which statement correctly describes how the Route Number field is used?

• A. The route number must match a variable name in the Orchestration Designer.
• B. The route number is used in scripting to reference a specific recording or music.
• C. The route number must match a route created in the telephone system.
• D. The route number must be defined in global settings before it can be referenced in Route Definition.

正解：D

質問 # 38
A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS).
Through which Launchpad item can this be accomplished?

• A. Prompt Management
• B. Access and Partition Management
• C. Call Recording and Quality Monitoring
• D. Configuration

正解：B

質問 # 39
Refer to the exhibit.

The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?

• A. Time
• B. Traffic
• C. Call
• D. Skillset

正解：A

質問 # 40
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?

• A. Call Presentation Classes
• B. Formulas
• C. Threshold Classes
• D. Global Settings

正解：D

質問 # 41
A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?

• A. the Synchronization View
• B. the Contact Center View
• C. the Contact Center Manager Administration View
• D. the Local View

正解：B

質問 # 42
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS
What is a valid input after the parameters command?

• A. Service URI
• B. _c_play_and_collect
• C. GIVE IVR WITH VXML TREATMENT
• D. ASSIGN "please enter account number.wav"
• E. Numberofdigits

正解：E

質問 # 43
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合格できるACSS 3312試験問題集には70問があります：https://www.passtest.jp/AVAYA/3312-shiken.html