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質問 11
Universal Container's Community Manager wants to better measure the Community adoption and engagement.
Which approach should the manager use?
- A. Install the Wave dashboards for Communities.
- B. Use Data Loader to download the user data to generate a pivot table in Excel.
- C. Use Google Analytics to generate the adoption report.
- D. Install the Salesforce Community Management AppExchange package.
正解: D
質問 12
Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?
- A. The assigned community user profile does not have Send Email Messages enabled
- B. The Community Manager forgot to enable 'Welcome Emails'
- C. The Guest Profile does not have Send Email Messages enabled
- D. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out
正解: B
質問 13
Universal containers has the following requirements for its partner Community
- Three levels of role hierarchy for its partner users: Account executive, Account manager, and Account sales rep
- The partner account executive is able to see all of the lead records visible to their team
- The partner account sales rep is unable to see the lead records by other account sales reps, account managers, or account executives
- Partners want to give some Account sales reps access to Lead records owned by other Account sales reps for the same partner account.
Which two steps should the Salesforce administrator text to fulfil these requirements?
Choose 2 answers
Select one or more of the following:
- A. Enable super user access to contacts for users assigned to the Account sales rep role
- B. Enable super user access to contacts for assigned users to the Account manager role
- C. Enable super user access in Community Management
- D. Enable super user access in Community Settings
正解: A,D
質問 14
What are the four stages of the Community Roll-out framework?
- A. Design > Implement > Grow > Review
- B. Analyse > Design > Implement > Maintain
- C. Establish > Manage > Measure > Engage
- D. Create > Communicate > Design > Implement
- E. Plan > Develop > Test > Review
正解: C
質問 15
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.
Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
- A. Create a custom Lightning component and add it to the home page
- B. Add a generic component and name it Leaderboard
- C. Drag and drop the Reputation Leaderboard component onto the home page
- D. Enable Chatter for the Customer Service Napili Community
正解: C
質問 16
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
- A. Use the 'My Cases' list view with compact layout, return five records, and disable public access
- B. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
- C. Use the Case object with full layout, return five records, and use the 'My Cases' list view
- D. Use the Case object with compact layout, return five records, and use the 'My Cases' list view
正解: B
質問 17
Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers Select one or more of the following:
- A. Set up Translation Workbench and ensure translators are assigned
- B. Embed a link to Google Translate all pages
- C. Enable multiple languages in the Knowledge language settings
- D. Set up custom URLs to route users from country domains to the correct Community pages
- E. Use the language selector component to let users select their preferred language
正解: A,C,E
質問 18
- Encourage collaboration among architects and builders
- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
- Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch?
Choose 3 answers
Select one or more of the following:
- A. Make sure customers are members of only the Architect and Builder Community
- B. Test the member profile permissions to make sure they are able too find and post relevant information
- C. Set up reputation levels that help users to identify people with greater expertise and incentivise participation
- D. Establish moderation rules and processes for addressing flagged content
- E. Load test Chatter groups to make sure file and member counts won't be exceeded
正解: A,D
質問 19
How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members.
However, users from the same partner should be able to hold discussions amongst themselves.
- A. Turn off Portal User Visibility under Sharing Settings.
- B. Update the Internal User record to Private under Sharing Settings.
- C. Create a sharing group for partner accounts under Sharing Settings.
- D. Deselect Community User Visibility under Sharing Settings.
正解: D
質問 20
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.
- A. In Community Builder, add the Recommendations Component to the page.
- B. In the Community Workspaces, create the Recommendation.
- C. In the Community Workspaces, target all Recommendations to a new Audience Type.
- D. In Community Builder, add the Featured Recommendations Component to the page.
- E. In the Community Workspaces, add a new Custom Recommendations Channel.
正解: A,B
質問 21
Universal Containers sets up and publishes a Community. What three things should a Salesforce Admin do to log into the Community and validate the Community features? Choose 3 answers.
- A. Choose Login to the Community as a User from the contact record in Salesforce.
- B. Log in as a customer to the Community with a Test customer login.
- C. Select a Customer user record and select the Login option.
- D. Select the Community from the global header as an internal user.
- E. Preview the Community as a specific Community user in the preview mode of the Community builder.
正解: A,B,D
質問 22
What permission(s) would you assign a community manager?
- A. Communities Administrator
- B. Create and Setup Communities
- C. Manage Community Settings
- D. Manage Portals
- E. Setup and Create Portals
正解: C
質問 23
The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?
Select one or more of the following:
- A. Use a Public Group
- B. Use the role hierarchy
- C. Use a Share Group
- D. Use a Sharing Set
正解: D
質問 24
A coffee company is launching a public brand worldwide. Consumers need to see all relevant information about the brand in one place. Brand advisors can also submit applications to become partners. How should the coffee companies administrator meet these requirements?
Select one or more of the following:
- A. Create a Public Community for consumers and a separate Private Community for brand advisors
- B. Create a Public Community and let brand advisors and consumers register themselves
- C. Create a Public Community for consumers and brand advisors
- D. Create a Private Community and let brand advisors and consumers register themselves
正解: B
質問 25
When allowing external users to Create and Edit reports, what important step must your complete first?
- A. Share each Report and Dashboard Folder required with the respective community profiles?
- B. Enable Read and Write to Reports on the Community Profile
- C. Ensure that Create and Edit reports in checked on the Community Profile
- D. Enable the Enhanced Sharing Model
- E. Create a Permission Set with Create and Edit reports checked so that you can manage which users within the Community are able to create Reports
正解: D
質問 26
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content.
How should the Administrator render advertising content in the Community?
- A. Build a custom integration point between the CMS and the Community.
- B. Use Process Builder to import content from the CMS on a periodic basis.
- C. Download and install the Community Content package from the AppExchange.
- D. Configure CMS Connect to pull content from the CMS.
正解: D
質問 27
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?
Select one or more of the following:
- A. Edit the setting in the welcome email template
- B. Change the link validity period setting on the Community settings page
- C. Create a custom login flow that modifies the setting
- D. Configure Outlook Exchange server settings
正解: B
質問 28
Universal Containers is leveraging Salesforce Files and needs to make it available to customer Community users.
Which users will be able to edit and delete Salesforce Files based on their license?
- A. Users with the High Volume Customer Portal license.
- B. Users with the Customer Community license.
- C. Users with the Lightning External App license.
- D. Users with the Customer Community Plus license.
正解: D
質問 29
A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? Choose 2 answers Select one or more of the following:
- A. Topics
- B. Articles
- C. Files
正解: C
質問 30
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