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質問 # 12
What are some responsibilities of a Customer Center of Expertise (CCOE)?
Note: There are 3 correct answers to this question.
- A. Determine KPIs that will support a continuous improvement mindset.
- B. Ensure the resources necessary for the project's success are available.
- C. Conduct risk-based assessments to determine the value of activating new processes.
- D. Reduce the total cost of ownership for IT.
- E. Serve as a central contact for SAP and manage interactions with the SAP Service Center.
正解:A、C、D
質問 # 13
A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.
How do you proceed to store this information in the system?
- A. You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.
- B. You use the partial acceptance feature of the service quotation and accept one item. You then reject all remaining items of the service quotation.
- C. You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.
- D. You edit the service quotation and remove all items from it that the customer rejected. You then proceed to convert the remaining item into a service order.
正解:B
質問 # 14
What is the primary goal of using a solution order in an SAP S/4HANA Cloud system?
- A. To enable an SAP customer to only use one document type for all service-related processes, replacing service contracts, service orders and so on.
- B. To enable an SAP customer to address their market for selling, delivering and managing combinations of (project) services, subscriptions and products using one overall document for one of their customers.
- C. To enable an SAP customer to provide a specific and detailed pre-defined solution to a problem for one of their customers.
- D. To enable an SAP customer to only use one document type for all sales and service processes, replacing sales orders, service contracts, service orders and so on.
正解:B
質問 # 15
You are analyzing the integration between service contracts and billing functionality.
What possibility does the SAP S/4HANA Cloud system offer when setting up this integration?
- A. A billing plan can be assigned to a service contract, with settlement rules assigned to the material master record representing the service.
- B. A billing plan that contains settlement rules can be assigned to a service contract item during its creation.
- C. A billing plan that contains settlement rules can be assigned to the material master record representing the service used in a service contract.
- D. Settlement rules can be assigned to a service contract during its creation with a billing plan assigned to the material master record representing the service.
正解:B
質問 # 16
Which tool do you use to run the SAP Cloud Integration Automation Service for SAP S/4HANA Cloud?
- A. SAP Solution Manager
- B. SAP Maintenance Planner
- C. SAP Activate Roadmap
- D. SAP Best Practices Explorer
正解:B
質問 # 17
What are some of the goals that scope item Service Monitoring and Analytics (43B) aims to achieve?
Note: There are 2 correct answers to this question.
- A. Comparing and analyzing service orders across different dimensions to be able to act when needed
- B. Checking the fulfillment rate of service contracts across different dimensions by checking the released quantities
- C. Helping to achieve on-time service delivery by monitoring service orders for completeness
- D. Helping to achieve on-time service delivery by monitoring service notifications for completeness
正解:A、C
質問 # 18
You need to procure a spare part from an external party.
When does the SAP S/4HANA Cloud system generate a purchase requisition for the spare part?
- A. A purchase requisition is generated automatically once a service contract item has been created for the spare part.
- B. A purchase requisition is generated automatically once the service order line item for the spare part is output and sent to the supplier.
- C. A purchase requisition can only be generated automatically using a material requirements planning (MRP) run.
- D. A purchase requisition is generated automatically once the service order line item for the spare part is released and saved.
正解:B
質問 # 19
What are some of the key characteristics of using a fixed-price service bundle in a service order?
Note: There are 3 correct answers to this question.
- A. You can enter a product that represents a service bundle as a sub-item in another service bundle (nested service bundles).
- B. The account assignment object for the main item is inherited in the sub-items.
- C. If the service bundle contains a service part and the item is released, the system automatically creates a purchase requisition for the service part.
- D. You can manually change the price of the service bundle using condition type PPR0.
- E. Pricing for the sub-items belonging to a service bundle is ignored.
正解:B、C、D
質問 # 20
Which of the following can be transported using the Software Collection apps in SAP S/4HANA Cloud?
Note: There are 2 correct answers to this question.
- A. Migration projects
- B. Custom business roles
- C. Custom business objects
- D. UI variants and changes
正解:C、D
質問 # 21
The scope item Procurement for Service Management (3NI) has been activated.
A purchase requisition was created out of a service order line item.
Which apps can be used to create a purchase order for this requisition?
Note: There are 2 correct answers to this question.
- A. Schedule MRP run
- B. Schedule Purchasing Job - Advanced
- C. Create Purchase Order - Advanced
- D. Manage Purchase Requisitions - Advanced
正解:B、C
質問 # 22
Scope item Service Contract Management (3MO) offers several features related to service contracts.
Which features are available once this scope item has been activated in your SAP S/4HANA Cloud system?
Note: There are 3 correct answers to this question.
- A. Renewing a service contract item automatically once its value limit has been exceeded
- B. Analyzing the financial performance of the service process using service contracts
- C. Monitoring of the automatic renewal of a service contract item
- D. Managing billing document requests
- E. Automatic service order creation based on rules assigned to a service contract item
正解:A、C、D
質問 # 23
What activities are applied to the entire system and cannot be changed after confirmation in SAP Central Business Configuration?
Note: There are 2 correct answers to this question.
- A. Configuration activities
- B. Scoping
- C. Group currency
- D. Fiscal year variant
正解:A、B
質問 # 24
Where do you specify the data retention period in the SAP S/4HANA Migration Cockpit?
- A. In the staging tables
- B. In the migration object
- C. In the migration object template
- D. In the migration project settings
正解:A
質問 # 25
What must you create when you build a communication scenario in SAP S/4HANA Cloud?
Note: There are 3 correct answers to this question.
- A. Communication system
- B. Communication API
- C. Communication user
- D. Communication interface
- E. Communication arrangement
正解:A、C、E
質問 # 26
Based on the SAP Activate methodology, which activities must you perform in the Explore phase?
Note: There are 2 correct answers to this question.
- A. Use the Quality system to demonstrate SAP Best Practice processes.
- B. Define the organizational structure and chart of accounts.
- C. Conduct the Fit-to-Standard analysis to gather configuration values.
- D. Conduct the Digital Discovery Assessment to identify extension requirements.
正解:A、D
質問 # 27
Scope item Recurring Service (4X5) has been activated in your SAP S/4HANA Cloud system.
You would like to plan a recurring service based on a time interval and a number of operating hours for a technical object.
Which type of maintenance plan would you create?
- A. A multiple counter plan
- B. A strategy plan
- C. A performance-based single cycle plan
- D. A time-based single cycle plan
正解:B
質問 # 28
You need to integrate the headquarters of a company running on SAP S/4HANA with a subsidiary running on SAP S/4HANA Cloud.
In a 2-tier ERP scenario, which integration technologies can you use?
Note: There are 2 correct answers to this question.
- A. SAP Cloud Integration Automation Service
- B. SAP Open Connectors
- C. SAP Process Orchestration
- D. SAP Cloud Connector
正解:C、D
質問 # 29
What are examples of processing status values that can be encountered in a customer warranty claim?
- A. Automatically Posted
- B. Claim Closed
- C. Claim Posted
- D. Ready for Content Validation
- E. Created with Reference
正解:C
質問 # 30
What roles are example roles required for testing the complete business process supported by scope item Intercompany for Service Documents (53Y)?
Note: There are 2 correct answers to this question.
- A. Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)
- B. Internal Sales Representative - Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)
- C. Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)
- D. Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)
正解:B、C
質問 # 31
What are customers able to scope in SAP S/4HANA Cloud with SAP Central Business Configuration?
Note: There are 2 correct answers to this question.
- A. Countries where business processes will run
- B. Scope extensions
- C. Public sector processes
- D. Pre-defined scenario bundles
正解:B、D
質問 # 32
What other scope items need to be activated in order to be able to set-up and use scope item Intercompany Billing for Service Documents (53Y)?
Note: There are 2 correct answers to this question.
- A. Service Contract Management (3MO)
- B. Intercompany Billing for Cross-Company Cost Accounting Postings (4AN)
- C. Procurement for Service Management (3NI)
- D. Service Order Management and Monitoring (3D2)
正解:B、D
質問 # 33
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