2023年最新の100%無料CRT-211日常練習試験には227問があります
CRT-211試験資料Salesforce学習ガイド
Salesforce CRT-211（Advanced Administratorの認定準備）試験は、スキルと知識を次のレベルに引き上げたい経験豊富なSalesforce管理者向けに設計された認定プログラムです。この試験は、すでにSalesforce認定管理者試験に合格し、データ管理、セキュリティ、自動化、分析の分野でスキルを向上させようとしている個人向けに特別に設計されています。 CRT-211試験は、Salesforceにおける個人の専門知識を実証する非常に尊敬される認定であり、世界中の雇用主によって認識されています。
質問 # 57
DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.
How should an administrator extend the Opportunity object to meet the teams' different needs?
- A. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.
- B. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
- C. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
- D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
正解：C
解説：
As explained in question 4, record types allow administrators to offer different business processes, picklist values, and page layouts to different users based on their profiles. By using separate record types for rental and real estate opportunities, DreamHouse Realty can capture different client information on their opportunities using custom page layouts for each record type. The record types can also determine which sales processes and paths are available for each opportunity type. Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
質問 # 58
Admin uploaded a Changeset but realized that dependent component is missing.
- A. Clone Changeset, Add dependent component and upload new changeset
- B. Deploy and create new changeset and add component
- C. Deploy and manually add dependent component
- D. Edit changeset and select active checkbox
正解：A
質問 # 59
The director of sales wants to make sure that every opportunity has either a sales engineer or an account executive assigned to the deal.
How should the administrator meet this requirement?
- A. Assign a task to the owner if an opportunity is created without one of these fields filled out.
- B. Require the Sales Engineer and the Account Executive lookup fields on the page layout.
- C. Create a different record type for deals with Sales Engineers and deals with Account Executives to capture one or the other.
- D. Write a validation rule that checks if the fields are blank and require that one of them of completed in order to save the opportunity.
正解：D
質問 # 60
Which of the following features is NOT unique to Salesforce Knowledge? * (1 Point)
- A. Article Types
- B. Synonym Search
- C. Custom Page Layouts
- D. Categories
正解：C
質問 # 61
Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and see the information when viewing the contact Record.
Which two ways should the administrator configure this requirement?
Choose 2 answers
- A. Schema Builder
- B. Lookup Field
- C. Data Loader
- D. Lightning Object Creator
正解：C、D
解説：
Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert records in Salesforce using CSV files. Data Loader can handle large data sets and complex data transformations. Data Loader can be used to import records for a custom object from a spreadsheet. Lightning Object Creator is a tool that allows administrators to create custom objects in Salesforce from spreadsheets. Lightning Object Creator can automatically map spreadsheet columns to fields and create relationships between objects. Lightning Object Creator can be used to create a custom object from a spreadsheet and import records at the same time.
質問 # 62
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
- B. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
- C. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
- D. Set up and configure Entitlement Process to design timelines and track issue resolution.
正解：D
解説：
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5
質問 # 63
What are the three types of Milestone Actions that you can trigger when working with Entitlements? (Select 3)
- A. Success Action
- B. Starting Action
- C. Violation Action
- D. Warning Action
- E. Completion Action
正解：A、C、D
質問 # 64
Universal Containers needs to create price books for sales representatives in multiple regions.
How should the administrator meet this requirement?
- A. Delete the products that are not needed by a region from the standard price book.
- B. Delete the standard price book and create new price books for each region.
- C. Clone the standard price book and create a new price book for each region.
- D. Add new Price book entries to the standard price book for each region.
正解：C
質問 # 65
Universal Containers wants to use the Omni Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?
- A. If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.
- B. Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.
- C. The least active routing model looks for the agent who has the largest maximum work capacity.
- D. Assignment rules are triggered when an agent accepts the work and edits and saves the work.
正解：D
質問 # 66
An administrator must select milestones from an existing list of available milestones.
- A. True
- B. False
正解：B
質問 # 67
The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? Choose 2
- A. An opportunity report with a cross-object filter of opportunities without activities
- B. A custom report type with Opportunity as the primary object and Activity as the secondary object
- C. A joined report using an opportunity report in Block A; a task and event report filtered by tasks for Block B
- D. A standard opportunity filtered by the field Last Activity and a custom date range that is blank
正解：A、D
質問 # 68
How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2
- A. Change Tagging Field to multiselect picklist
- B. Customize tags with contributor upon library creation
- C. Enable restrictive tagging
- D. Enable workflow to send email alert for unnamed tags
正解：B、C
質問 # 69
Developers at Universal Containers have created new custom objects and fields in a sandbox.
Records have also been created for these new objects. What should an administrator do to move these objects, fields , and records to a production environment ?
- A. Use the change sets to migrate both the metadata and the records.
- B. Use the change sets to migrate the new metadata and Data Loader to migrate the records.
- C. Use the Force.com IDE's built-in deployment wizard to migrate all changes.
- D. Use the Data Loader to Migrate all the new metadata and the related records.
正解：B
質問 # 70
Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce ?
- A. Expose the case feeds option on the company's website.
- B. Create a Live Agent chat button on the company website.
- C. Enable the Service Cloud Console app on the company website.
- D. Enable Chatter Answers in the company's Customer Community.
正解：B、D
質問 # 71
- A. Assign the data categories to the record types of the user
- B. Assign data categories to role of the user
- C. Assign data categories to profile of the user
- D. System administrator should assign some of the data categories to a Sales representative. How can the system administrator do it?
Choose 2
正解：B、C、D
質問 # 72
Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicants can apply for more one job posting, and each job posting can have more than one application.
How should an administrator configure the objects?
- A. Configure Job Application as a Junction object with master-detail relationship to both Application and Job Postings.
- B. Make Job Application as a junction object with a master-detail relationship to Applications and a lookup relationship to Job Posting.
- C. Add applicants as a junction object with master-detail relationship to both Posting and Job Applications.
- D. Create Application as a junction object with a master- detail relations to Job Postings and a lookup relationship to Job Applications.
正解：A
解説：
A junction object is a custom object with two master-detail relationships that allows you to create many-to-many relationships between two objects. In this case, the Job Application object can be used as a junction object to link the Application object and the Job Posting object, so that each application can be related to one or more job postings, and each job posting can have one or more applications. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_manytomany.htm&type=5
質問 # 73
What are three options available to the administrator to help with this issue? Choose 3 answers
- A. Deactivate unnecessary validation rules.
- B. Convert all Process builders to flows.
- C. Move some page components behind a tab.
- D. Reduce the number of related lists displayed.
- E. Remove some of the fields displayed.
正解：C、D、E
質問 # 74
Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers
- A. Opportunity amount
- B. Product quantity
- C. Quota amount
- D. Expected revenue
正解：A
質問 # 75
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Salesforce CRT-211試験に合格すると、Salesforceエコシステムでのキャリアを進めることを目指している専門家にいくつかの利点があります。この認定は、候補者がSalesforce製品とサービスの管理と管理において高度なスキルと知識を持っていることを示しています。また、彼らは高度な管理者の役割の対象となります。これは通常、高度な認証を必要とします。さらに、CRT-211認定は世界的に認識されており、世界中のSalesforceの顧客と協力する専門家にとって貴重な資格となっています。
Salesforce CRT-211認定試験は、複雑なビジネスプロセスを管理し、Salesforceツールと機能を使用して挑戦的な問題を解決する能力を実証したい上級セールスフォース管理者向けに設計されています。この試験は、候補者が高度な管理の概念と実践を深く理解する必要がある厳格なテストです。試験に合格した候補者は、Salesforce Communityで非常に評価されているSalesforce Certified Advanced Administrator認定を獲得します。
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