2023年最新のITIL-4-Foundationプレミアム資料テストPDFの無料問題集お試しセット
試験合格を向けてITIL-4-Foundation今すぐ弊社のITIL 4試験パッケージを使おう
ITIL-4-Foundation（ITIL 4 Foundation）試験は、ITILフレームワークの開発と管理を担当する英国の組織であるAXELOSによって実施される、世界的に認められた認証プログラムです。試験は、複数の言語で利用可能であり、世界中の承認されたテストセンターで受験することができます。プログラムの修了後、候補者はITプロフェッショナルにとって重要な資格であるITIL 4 Foundation認定を受け取ることができます。
ITIL 4 Foundation試験は、40の質問で構成される複数選択試験です。試験期間は60分で、合格スコアは65％です。試験は、オンラインで、または認定テストセンターで撮影できます。 ITIL 4 Foundation認定には有効期限がなく、個人が最新のITIL 4プラクティスと原則を使用して知識を最新に保つことをお勧めします。全体として、ITIL 4 Foundation認定は、ITサービス管理のキャリアを構築しようとする個人にとって優れた出発点であり、高レベルのITIL 4認定の強固な基盤を提供します。
質問 # 58
What can a change schedule be used for?
- A. Providing a way to initiate normal changes
- B. Speeding up the planning and authorization of emergency changes
- C. Providing information about deployed changes to help manage incidents and problems.
- D. Tracking and managing improvement ideas from identification through to final action
正解：C
解説：
Explanation
The change schedule is used to help plan changes, assist in communication, avoid conflicts, and assign resources. It can also be used after changes have been deployed to provide information needed for incident management, problem management, and improvement planning
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=The%20change%20schedule%20is%20used,proble
質問 # 59
What is the purpose of the 'problem management' practice?
- A. To protect the information needed by the organization to conduct its business
- B. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
- C. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services
- D. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
正解：B
質問 # 60
What is a definition of a service improvement plan (SIP)?
- A. An input from availability management to service level management, detailing the service design plan
- B. A formal plan to implement improvements to a service or process
- C. A formal plan to implement improvements to a customer's business processes
- D. An input from financial management for IT services to service level management, detailing the budget plan
正解：B
質問 # 61
What actions does a service desk take for all issues, queries and requests that are reported to them?
- A. Schedule, assess, authorize
- B. Diagnose, investigate, resolve
- C. Acknowledge, classify, own
- D. Initiate, approve, fulfill
正解：D
質問 # 62
Which is an input to the service value system?
- A. A model to help meet stakeholders expectations
- B. Recommendations to help an organization in all aspects of its work
- C. The system of directing and controlling an organization
- D. A need from consumers for new or changes services
正解：D
解説：
Explanation
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20other
質問 # 63
Which is a purpose of release management?
- A. To move hardware and software to live environments
- B. To handle user-initiated service requests
- C. To make new and changed services available for use
- D. To protect the organization's information
正解：C
質問 # 64
Which statement about service relationship management is CORRECT?
- A. It requires co-operation of both the service provider and service consumer
- B. It focuses on the fulfilment of the agreed service actions
- C. It focuses on the service actions performed by users
- D. It requires the service consumer to create resources for the service provider
正解：A
質問 # 65
Which competencies are required by the 'service level management' practice?
- A. Incident analysis and prioritization
- B. Business analysis and commercial management
- C. Problem investigation and resolution
- D. Balanced scorecard reviews and maturity assessment
正解：B
質問 # 66
Which practice is responsible for moving new or changed components to live or other environments?
- A. Deployment management
- B. Change enablement
- C. Supplier management
- D. Release management
正解：A
解説：
Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed
質問 # 67
Which is an objective of the design coordination process?
- A. To assess and evaluate all changes and their impact on service designs
- B. To document the initial structure and relationship between services and customers
- C. To produce service design packages and ensure they are handed over to service transition
- D. To gather and document new service level requirements from the customer
正解：C
解説：
Explanation
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質問 # 68
Why should service desk staff detect recurring issues?
- A. To escalate incidents to the correct support team
- B. To ensure effective handling of service requests
- C. To help identify problems
- D. To engage the correct change authority
正解：C
質問 # 69
Which dimension considers data security and privacy?
- A. Value streams and processes
- B. Information and technology
- C. Organizations and people
- D. Partners and suppliers
正解：B
質問 # 70
Which statement about the input and output of the value chain activities is CORRECT?
- A. Input and output are fixed for each value chain activity
- B. Each value chain activity receives inputs and provides outputs
- C. The organization's governance will determine the inputs and outputs of each value chain activity
- D. Some value chain activities only have input, whereas others only have outputs
正解：B
解説：
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/
質問 # 71
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive security library
- B. In the definitive capacity library
- C. In the definitive media library
- D. In the definitive production library
正解：C
質問 # 72
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?
- A. A password allows a user connect to a WiFi network.
- B. A license allows a user to install a software product
- C. A mobile phone enables a user to work remotely
- D. A service desk agent provides support to a user
正解：D
質問 # 73
What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.
- A. Service level manager
- B. Problem analyst
- C. Change authority
- D. Service desk agent
正解：A
質問 # 74
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ITIL 4 Foundation試験は、40の複数選択の質問で構成されており、60分間の期間があります。試験の合格スコアは65％です。つまり、合格するには少なくとも26の質問に正しく答える必要があります。試験は、オンラインまたはテストセンターで行うことができます。試験のコストは、あなたの場所と試験の配達方法によって異なります。
2023年最新の問題をマスターITIL 4合格目指してITIL-4-Foundationリアル試験！：https://www.passtest.jp/ITIL/ITIL-4-Foundation-shiken.html
完全版は2023年最新のITIL-4-Foundation試験問題集ガイドはトレーニング専門PassTest：https://drive.google.com/open?id=1NLtdzOwg2mbxqoHFM9N0oC5solzUXHcM