[2025年03月]更新のCompTIA 220-1102試験基本問題には解答が付きます [Q65-Q86]

[2025年03月]更新のCompTIA 220-1102試験基本問題には解答が付きます

2025年最新の実際に出るCompTIA 220-1102試験問題集と解答

質問 # 65
As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer.
Corporate policy requires he following:
* All phishing attempts must be reported.
* Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
* Classify the emails
* Identify suspicious items, if applicable, in each email
* Select the appropriate resolution

• A. Report email to Information Security. The user should not click on the link, reply to the email, or provide any personal or account information. The user should forward the email to the Information Security team or use a professional email form to report the phishing attempt. The user should also delete the email from their inbox and trash folder.
  The suspicious items to select are:
  b) From address
  d) Hyperlinks
  These items indicate that the email is not from a legitimate source and that the link is potentially malicious. The other items are not suspicious in this case, as the to address is the user's own email and there are no attachments.
  
  Classification: b) Spam
  This email is a spam email, as it is an unsolicited and unwanted message that tries to persuade the user to participate in a survey and claim a reward. Some suspicious items in this email are:
  The email offers a free wireless headphone as an incentive, which is too good to be true.
  The email does not provide any details about the survey company, such as its name, address, or contact information.
  The email contains an external survey link, which may lead to a malicious or fraudulent website.
  The email does not have an unsubscribe option, which is required by law for commercial emails.
  The appropriate resolution for this email is C. Unsubscribe. The user should look for an unsubscribe link or button at the bottom of the email and follow the instructions to opt out of receiving future emails from the sender. The user should also mark the email as spam or junk in their email client, which will help filter out similar emails in the future. The user should not click on the survey link, reply to the email, or provide any personal or financial information.
  
  Classification: c) Legitimate
  This email is a legitimate email, as it is from a trusted source and has a valid purpose. There are no suspicious items in this email, as the from address, the to address, the attachment, and the email body are all consistent and relevant. The appropriate resolution for this email is B. Perform no additional actions. The user can open the attachment and review the orientation material as instructed. The user does not need to report, unsubscribe, or delete this email.
  
  Classification: a) Phishing
  This email is a phishing attempt, as it tries to deceive the user into downloading and running a malicious attachment that could compromise their system or data. Some suspicious items in this email are:
  The email has a generic greeting and does not address the user by name or username.
  The email has an urgent tone and claims that a security patch needs to be installed immediately.
  The email has an attachment named "patch1.exe", which is an executable file that could contain malware or ransomware.
  The email does not match the official format or domain of CompTIA Information Security.
  The appropriate resolution for this email is A. Report email to Information Security. The user should not open the attachment, reply to the email, or provide any personal or account information. The user should forward the email to the Information Security team or use a professional email form to report the phishing attempt. The user should also delete the email from their inbox and trash folder.
  
  
  Classification: c) Legitimate
  This email is a legitimate email, as it is from a trusted source and has a valid purpose. There are no suspicious items in this email, as the from address, the to address, and the email body are all consistent and relevant.
  The appropriate resolution for this email is B.
  Perform no additional actions. The user can reply to the email and thank the sender for the interview opportunity. The user does not need to report, unsubscribe, or delete this email.
  

正解：

解説：
Classification: a) Phishing
This email is a phishing attempt, as it tries to trick the user into clicking on a malicious link that could compromise their account or personal information. Some suspicious items in this email are:
The email has a generic greeting and does not address the user by name.
The email has spelling errors, such as "unusal" and "Locaked".
The email uses a sense of urgency and fear to pressure the user into clicking on the link.
The email does not match the official format or domain of the IT Help Desk at CompTIA.
The email has two black bat icons, which are not related to CompTIA or IT support.
The appropriate resolution for this email is

質問 # 66
A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

• A. Startup
• B. Processes
• C. Application history
• D. Performance

正解：B

解説：
The Processes tab in the Task Manager shows all the running processes on the computer, including applications and background services. The user can use this tab to identify the unresponsive application and end its process by right-clicking on it and selecting End task. This will free up the system resources and close the application. The other tabs in the Task Manager do not allow the user to address the situation. The Startup tab shows the programs that run when the computer starts, the Performance tab shows the system resource usage and statistics, and the Application history tab shows the resource usage of the applications over time

質問 # 67
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next?

• A. Restart the phone.
• B. Reinstall the application.
• C. Clear the cache.
• D. Reimage the OS.

正解：B

解説：
Explanation
Reinstalling the application is the best option to fix the intermittent crashing of the application on the corporate smartphone. Reinstalling the application will ensure that the latest version of the app is installed, which may have bug fixes and compatibility updates that can resolve the crashing issue. Reinstalling the app will also clear any corrupted or outdated data or cache that may cause the app to malfunction.
The other options are not as effective or appropriate as reinstalling the app. Restarting the phone may temporarily fix the issue, but it will not address the root cause of the app crashing, which may be related to the app itself or its data. Reimaging the OS is a drastic and unnecessary measure that will erase all the data and settings on the phone and restore it to its factory state. This will also remove all the other apps and files that may be important for the corporate use of the phone. Clearing the cache may help to free up some space and improve the performance of the app, but it will not update the app or fix any bugs that may cause the app to crash.
References:
Top 5 Reasons Behind Your App Crash and Solutions To Fix Them1
How to Stop Apps From Crashing on Android2
Why are my Android phone apps crashing or closing & how to fix the issue3

質問 # 68
A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST?

• A. Full
• B. Differential
• C. Non-parity
• D. Incremental

正解：A

質問 # 69
A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns?

• A. UAC
• B. SSO
• C. MDM
• D. LDAP

正解：C

解説：
MDM stands for mobile device management, which is a type of software solution that allows remote management and security of mobile devices. MDM can help a company reduce data disclosure caused by malware that may infect these devices by enforcing security policies, such as encryption, password protection, antivirus software, and remote wipe. MDM can also monitor and control the access of personal devices to corporate data and networks. UAC stands for user account control, which is a feature of Windows that prompts users for permission or an administrator password before making changes that affect the system.
UAC may not be effective in preventing malware infection or data disclosure on personal devices. LDAP stands for lightweight directory access protocol, which is a protocol for accessing and managing information stored in a directory service, such as user names and passwords. LDAP does not directly address the issue of malware infection or data disclosure on personal devices. SSO stands for single sign-on, which is a feature that allows users to access multiple applications or services with one set of credentials. SSO may not prevent malware infection or data disclosure on personal devices, and may even increase the risk if the credentials are compromised.
https://www.nist.gov/news-events/news/2021/03/mobile-device-security-bring-your-own-device-byod-draft- sp-1800-22

質問 # 70
A network administrator is setting up the security for a SOHO wireless network. Which of the following options should the administrator enable to secure the network?

• A. NAT
  BWPA3
• B. 802.1X
• C. Static IP

正解：B

解説：
To secure a SOHO wireless network, enabling WPA3 is the recommended option. WPA3 (Wi-Fi Protected Access 3) is the latest security certification program developed by the Wi-Fi Alliance to secure wireless computer networks. It provides cutting-edge security protocols and cryptographic methods to enhance and replace its predecessors, WPA2 and WPA, offering improved protection against brute-force attacks and ensuring better privacy on public networks.

質問 # 71
A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Select two).

• A. Partition
• B. Boot record
• C. Optical media
• D. USB
• E. PXE
• F. SMB

正解：C、D

解説：
Explanation
A technician needs to reimage a desktop in an area without network access, which means that the technician cannot use network-based methods such as PXE or SMB to deploy the image. Therefore, the technician should use offline methods that involve removable media such as USB or optical media. USB and optical media are common ways to store and transfer system images, and they can be used to boot the desktop and initiate the reimaging process. The technician will need to create a bootable USB or optical media that contains the system image and the imaging software, and then insert it into the desktop and change the boot order in the BIOS or UEFI settings. The technician can then follow the instructions on the screen to reimage the desktop

質問 # 72
A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

正解：

解説：

質問 # 73
A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the Issue?

• A. Secure shell
• B. Virtual private network
• C. Screen-sharing software
• D. File transfer software

正解：C

解説：
Screen-sharing software is a tool that allows a technician to remotely view and control a user's screen over the internet. It can be used to troubleshoot issues with accessing an online share, as well as other problems that require visual inspection or guidance. Secure shell (SSH) is a protocol that allows remote access and command execution on another device, but it does not allow screen-sharing. Virtual private network (VPN) is a protocol that creates a secure tunnel between two devices over the internet, but it does not allow remote troubleshooting. File transfer software is a tool that allows transferring files between two devices over the internet, but it does not allow screen-sharing. Verified Reference: https://www.comptia.org/blog/what-is-screen-sharing-software https://www.comptia.org/certifications/a

質問 # 74
After a computer upgrade at an imaging lab. the upgraded computers are not able to obtain an IP address.
Which of the following is most likely the issue?

• A. TheOS must be updated to be compatible with the imaging software.
• B. TheswitchIs only providing IPv6 addresses.
• C. Theswitchdoes not support multicast traffic.
• D. Theswitchhas port security enabled.

正解：D

解説：
When upgraded computers are not able to obtain an IP address, the issue often lies in the network configuration. Here's a detailed explanation:
* Option A: The switch is only providing IPv6 addresses.This is unlikely because if the switch were providing IPv6 addresses, the devices would still receive an IP address, albeit an IPv6 one. The issue described indicates no IP address is being obtained at all.
* Option B: The OS must be updated to be compatible with the imaging software.This option is unrelated to obtaining an IP address. Compatibility with imaging software would not prevent the devices from getting an IP address.
* Option C: The switch has port security enabled.Correct Answer. Port security on a switch restricts access based on MAC addresses. If the MAC addresses of the upgraded computers are not recognized or have not been added to the allowed list, the switch will not provide network access, resulting in the computers not obtaining an IP address.
Reference: CompTIA A+ Core 1 (220-1101) Exam Objectives, Section 2.6
Option D: The switch does not support multicast traffic.This is unrelated to obtaining an IP address.
Multicast traffic deals with specific types of network communication and would not affect the basic DHCP IP address assignment process.

質問 # 75
Which of the following items require special e-waste recycling? (Select two).

• A. Solid-state drive
• B. Laptop battery
• C. CRT monitor
• D. Power supply
• E. Surge protector
• F. A/C adapter

正解：B、C

解説：
Explanation
Some electronic items require special e-waste recycling because they contain hazardous materials that can harm the environment and human health if disposed of improperly12. Laptop batteries and CRT monitors are examples of such items.
Laptop batteries are usually made of lithium-ion or nickel-metal hydride, which are both toxic and flammable substances34. If laptop batteries are thrown in the trash, they can leak, catch fire, or explode, causing pollution and injuries5 . Therefore, laptop batteries should be recycled at authorized collection centers or through manufacturer take-back programs .
CRT monitors are old types of display devices that use cathode ray tubes, which are glass tubes that emit electrons to create images on the screen . CRT monitors contain lead, mercury, cadmium, and phosphor, which are all harmful metals that can contaminate the soil, water, and air if dumped in landfills . Therefore, CRT monitors should be recycled at certified e-waste facilities or through retailer or manufacturer trade-in programs
.
References1: CompTIA A+ Certification Exam Core 2 Objectives, page 13 2: Environmental Impacts - CompTIA A+ 220-1102 - 4.53 3: The Official CompTIA A+ Core 2 Instructor Guide (Exam 220-1102), page
10-12 4: CompTIA CertMaster Learn for A+ Core 2 (220-1102) - Student Access Key5 5: [Why You Should Recycle Your Old Laptop Battery] : [How to Recycle Laptop Batteries] : [Laptop Battery Recycling] : [How to Recycle Laptop Batteries] : The Official CompTIA A+ Core 2 Instructor Guide (Exam 220-1102), page
10-12 : CompTIA CertMaster Learn for A+ Core 2 (220-1102) - Student Access Key : [What is a CRT Monitor?] : [How to Recycle CRT Monitors] : [CRT Monitor Recycling] : [How to Recycle CRT Monitors]

質問 # 76
A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

• A. Place the PC on a grounded workbench.
• B. Put on an ESD strap
• C. Disconnect the power before servicing the PC.
• D. Place components on an ESD mat.

正解：C

解説：
Explanation
The first step a technician should take when troubleshooting a computer with a suspected short in the power supply is B. Disconnect the power before servicing the PC. This is to prevent any electrical shock or damage to the components. A power supply can be dangerous even when unplugged, as capacitors can maintain a line voltage charge for a long time1. Therefore, it is important to disconnect the power cord and press the power button to discharge any residual power before opening the case2. The other steps are also important for safety and proper diagnosis, but they should be done after disconnecting the power.

質問 # 77
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

• A. Remark out entries listed
  HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run
• B. Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin
• C. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.
• D. Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

正解：C

解説：
Explanation
This is the most effective way to selectively prevent programs from loading on a Windows 10 machine. The Startup tab can be accessed by opening Task Manager and then selecting the Startup tab. From there, the technician can methodically disable items that are currently listed as enabled, reboot the machine, and check for issue resolution at each startup. If the issue persists, the technician can then move on to disabling the next item on the list.

質問 # 78
A technician needs to replace a PC's motherboard. The technician shuts down the PC. Which of the following steps should the technician take next?

• A. Remove the RAM modules.
• B. Turn off the monitor.
• C. Remove the PSU.
• D. Remove the power cord.

正解：D

解説：
Removing the power cord is the first step to ensure the safety of the technician and the PC components. This will prevent any electrical shock or damage that may occur if the PC is still connected to a power source. The technician should also press the power button to drain any residual power from the capacitors.

質問 # 79
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

正解：

解説：

Explanation
Graphical user interface, text, application Description automatically generated

質問 # 80
A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

• A. Security and Maintenance
• B. System
• C. Network and Sharing Center
• D. User Accounts

正解：D

解説：
User Accounts is a Control Panel utility that allows the technician to manage user accounts and groups on a local computer. The technician can use this utility to add a user to the local administrators group, which grants the user local administrative access to the workstation. The other options are not relevant for this task. Reference: : https://docs.microsoft.com/en-us/windows-server/identity/ad-fs/operations/manage-user-accounts-and-groups

質問 # 81
A technician needs to track evidence for a forensic investigation on a Windows computer. Which of the following describes this process?

• A. Data retention requirements
• B. Material safety data sheet
• C. Chain of custody
• D. Valid license

正解：C

解説：
In forensic investigations, maintaining the integrity of the evidence is crucial. The chain of custody is a process that ensures that evidence has been collected, preserved, and transferred in a manner that is legally defensible.
* Valid license: Refers to software licensing, irrelevant in this context.
* Data retention requirements: Policies for how long data should be kept, but not specifically related to tracking forensic evidence.
* Material safety data sheet: Documentation for handling hazardous materials, not applicable here.
* Chain of custody: The correct process for documenting the handling and transfer of evidence to maintain its integrity and admissibility in court.
Reference: CompTIA A+ Exam Objectives [220-1102] - 2.7: Given a scenario, use proper communication techniques and professionalism.

質問 # 82
A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation?

• A. Startup
• B. Processes
• C. Application history
• D. Performance

正解：B

解説：
Explanation
The Processes tab in the Task Manager shows all the running processes on the computer, including applications and background services. The user can use this tab to identify the unresponsive application and end its process by right-clicking on it and selecting End task. This will free up the system resources and close the application. The other tabs in the Task Manager do not allow the user to address the situation. The Startup tab shows the programs that run when the computer starts, the Performance tab shows the system resource usage and statistics, and the Application history tab shows the resource usage of the applications over time

質問 # 83
Which of the following defines the extent of a change?

• A. Analysis
• B. Scope
• C. Impact
• D. Purpose

正解：B

解説：
The term that defines the extent of a change is scope. Scope is a measure of the size, scale and boundaries of a project or an activity. Scope defines what is included and excluded in the project or activity, such as goals, requirements, deliverables, tasks and resources. Scope helps determine the feasibility, duration and cost of the project or activity. Scope also helps manage the expectations and needs of the stakeholders involved in the project or activity. Purpose is the reason or objective for doing a project or an activity. Purpose defines why the project or activity is important or necessary, such as solving a problem, meeting a need or achieving a goal. Purpose helps provide direction, motivation and justification for the project or activity. Analysis is the process of examining, evaluating and interpreting data or information related to a project or an activity.
Analysis helps identify, understand and prioritize issues, risks, opportunities and solutions for the project or activity. Impact is the effect or outcome of a project or an activity on something or someone else. Impact defines how the project or activity affects or influences other factors, such as performance, quality, satisfaction or value. Impact helps measure the success and effectiveness of the project or activity.
References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 5.2

質問 # 84
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool?

• A. Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper.
• B. Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper.
• C. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper.
• D. Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper.

正解：C

解説：
The user can change the wallpaper using a Windows 10 Settings tool by following these steps12:
* Open Settings by pressing the Windows key and typing Settings, or by clicking the gear icon in the Start menu.
* Select Personalization from the left navigation menu.
* On the right side of the window, click Background.
* In the Background settings, click the drop-down menu and select Picture as the background type.
* Click Browse and then locate and open the image the user wants to use as the wallpaper.
The other options are incorrect because they do not lead to the Background settings or they do not allow the user to browse for an image. Accounts, System, and Apps are not related to personalization settings. Your info, Display, and Apps & features are not related to wallpaper settings.
References: 1:
https://support.microsoft.com/en-us/windows/change-your-desktop-background-image-175618be-4cf1-c159-278
2: https://www.computerhope.com/issues/ch000592.htm

質問 # 85
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept Which of the following agreements IS MOST likely in use?

• A. NDA
• B. DRM
• C. EULA
• D. MOU

正解：C

解説：
Explanation
The most likely agreement in use here is a EULA (End User License Agreement). This is a legally binding agreement between the user and the software developer, outlining the terms and conditions that the user must agree to in order to use the software. It is important that the user understands and agrees to the EULA before they can proceed with downloading and installing the software. As stated in the CompTIA A+ Core 2 exam objectives, users should be aware of the EULA before downloading any software.

質問 # 86
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合格保証付きのA+ 220-1102試験問題集：https://www.passtest.jp/CompTIA/220-1102-shiken.html

220-1102練習テストエンジンで今すぐ使おう753試験問題：https://drive.google.com/open?id=1QZYT4DUT56Vo8bClvZMqdE05Qqr1mWIB