[2025年12月]更新のHuawei H21-287_V1.0試験基本問題には解答が付きます
2025年最新の実際に出るHuawei H21-287_V1.0試験問題集と解答
質問 # 40
In a SIP-based AICC system, what is the purpose of the "SIP REGISTER" message?
- A. To indicate that a call has been answered.
- B. To initiate a new call.
- C. To transfer a call to another extension.
- D. To allow a SIP endpoint (like an IP phone) to inform the SIP server of its current network location.
正解：D
質問 # 41
When implementing AICC for a government agency with requirements for data sovereignty, which aspect of the solution design is non-negotiable?
- A. All agents must be located in the same city.
- B. The brand of the physical servers used.
- C. The use of only open-source software components.
- D. All customer data and call recordings must reside on servers located within the country's borders.
正解：D
質問 # 42
Which AICC reporting capability would be used to track the path of a customer interaction that started as a web chat, was escalated to a voice call, and then followed up by an email?
- A. The real-time wallboard.
- B. An Omni-channel Interaction Journey Report
- C. The agent performance report.
- D. A separate report for each channel.
正解：B
質問 # 43
What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?
- A. To maintain NAT traversal and detect connection failure quickly.
- B. To ensure the audio quality remains high.
- C. To synchronize the clocks between the two systems.
- D. To transfer call control signals.
正解：A
質問 # 44
The SIP protocol (Session Initiation Protocol) is used only for call signaling and setup; the actual voice media is carried by a separate protocol like RTP.
- A. True
- B. False
正解：A
質問 # 45
Which type of AICC deployment offers the customer the greatest level of control over security, customization, and data governance?
- A. Managed service deployment
- B. Public cloud (SaaS) deployment
- C. Hybrid deployment
- D. On-premises deployment
正解：D
質問 # 46
Which SIP response code indicates that the called party is busy?
- A. 180 Ringing
- B. 503 Service Unavailable
- C. 200 OK
- D. 486 Busy Here
正解：D
質問 # 47
When configuring the AICC system for a blended contact center (agents handling both inbound and outbound calls), what feature prevents an agent from receiving an inbound call while they are already on an outbound call?
- A. The network firewall.
- B. Agent State Management (e.g., setting the agent to "busy" on outbound calls).
- C. The IVR menu.
- D. The call recording system.
正解：B
質問 # 48
When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?
- A. The database server.
- B. The network routers and switches for QoS (Quality of Service) settings.
- C. The agent's IP phone.
- D. The application server running the UAP.
正解：B
質問 # 49
Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?
- A. Workload Management within the ICD.
- B. The IVR self-service menu.
- C. The call recording system.
- D. The "Do Not Disturb" button on the UAP.
正解：A
質問 # 50
When sizing the database server for AICC, which type of database workload is most typical?
- A. The database is only used for storing configuration.
- B. Purely analytical workloads.
- C. A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
- D. Purely transactional workloads.
正解：C
質問 # 51
A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?
- A. Use the IVR's speech recognition engine to transcribe the call live.
- B. Send the audio recording to the cloud AI service after the call ends.
- C. Rely on the agent to manually request suggestions by clicking a button.
- D. Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
正解：D
質問 # 52
When implementing a single sign-on (SSO) solution for the AICC UAP, which standard protocol is commonly used for exchanging authentication and authorization data between identity providers and service providers?
- A. RTP (Real-time Transport Protocol)
- B. HTTP (Hypertext Transfer Protocol)
- C. SAML (Security Assertion Markup Language)
- D. SIP (Session Initiation Protocol)
正解：C
質問 # 53
The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.
- A. True
- B. False
正解：A
質問 # 54
When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?
- A. It is always less expensive than using the public internet.
- B. It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
- C. It removes the need for any firewall security policies.
- D. It automatically provides a backup connection.
正解：B
質問 # 55
A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?
- A. All agents must have personal WhatsApp accounts.
- B. The customer must use a specific brand of phone.
- C. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
- D. The IVR must be configured to accept voice messages.
正解：C
質問 # 56
What does the term "codec" refer to in the context of AICC voice communications?
- A. A type of database used for storing recordings.
- B. An algorithm that compresses and decompresses digital audio data.
- C. A protocol for call control.
- D. A device for connecting to the PSTN.
正解：B
質問 # 57
Which AICC architectural principle is key to achieving scalability, allowing you to add more ports or agents by adding more servers of a specific type?
- A. Shared-Tenant Database
- B. Monolithic Design
- C. Proprietary Hardware Appliance
- D. Modular, Component-Based Design
正解：D
質問 # 58
Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?
- A. ICD Router
- B. Media Server / Fax Detection Module
- C. CTI Server
- D. UAP
正解：B
質問 # 59
In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?
- A. Asynchronous log shipping
- B. Snapshot replication
- C. Synchronous mirroring
- D. Scheduled backup restoration
正解：C
質問 # 60
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合格保証付きのHuawei-certification H21-287_V1.0試験問題集：https://www.passtest.jp/Huawei/H21-287_V1.0-shiken.html
H21-287_V1.0練習テストエンジンで今すぐ使おう132試験問題：https://drive.google.com/open?id=1ESgxqh2UHtMtoWQEDHoUdZukh4vKXY9A