[2026年08月09日] 検証済みのITILFNDv5問題集と143格別な問題
ITILFNDv5問題集合格保証付きの合格できるITILFNDv5試験2026年更新
質問 # 47
Which BEST explains why an organization might choose to engage external suppliers?
- A. To obtain capabilities that are difficult to develop internally
- B. To maintain greater control and visibility over service delivery
- C. To remove the need for oversight, governance, and internal management
- D. To minimize reliance on third-party providers
正解：A
質問 # 48
Which of the following statements about value streams is INCORRECT?
- A. Value streams are enabled and supported by the organization s value chain
- B. Value streams can involve multiple practices
- C. Value streams should exclude suppliers
- D. Value streams continue to evolve over time
正解：C
解説：
Value streams include all activities and stakeholders required to create and deliver value, which can involve suppliers and partners as part of the overall flow of work. Therefore, excluding suppliers is incorrect.
質問 # 49
Which of the following is a necessity to a successful service level agreement (SLAs)?
- A. Base the SLA on system-based metrics that are useful to the service provider
- B. In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
- C. Vague targets, such as those related to user experience, should be avoided
- D. The language and terms used in the SLA should be commonly understood by all parties
正解：D
解説：
Clear communication is essential to ensure that all stakeholders understand the agreement and its implications.
質問 # 50
What is the PRIMARY purpose of the 'acquire' activity?
- A. Secure and allocate necessary resources efficiently
- B. Provide services and manage user onboarding
- C. Resolve incidents and fulfil recovery procedures
- D. Create functional prototypes for testing
正解：A
解説：
The primary purpose of the acquire activity is to secure and allocate the necessary resources efficiently, so option B is correct. In ITIL, value creation depends on having the right people, technologies, suppliers, components, information, and services available when needed. The acquire activity supports this by sourcing, obtaining, and allocating resources in line with strategy, architecture, and operational demand. It may involve procurement, supplier coordination, access arrangements, or other forms of resource acquisition. Incident recovery belongs more to support.
User onboarding belongs to deliver. Creating prototypes belongs to design. Acquire is important because value streams cannot perform effectively if critical resources are missing, delayed, poor in quality, or misaligned with requirements. It helps ensure that the organization has the inputs needed to build, operate, and improve products and services.
質問 # 51
Which BEST explains why an organization might choose to engage external suppliers?
- A. To obtain capabilities that are difficult to develop internally
- B. To maintain greater control and visibility over service delivery
- C. To remove the need for oversight, governance, and internal management
- D. To minimize reliance on third-party providers
正解：A
解説：
An organization may engage external suppliers to obtain specialized capabilities, expertise, or resources that are difficult, costly, or time-consuming to develop internally, thereby enhancing its ability to deliver value.
質問 # 52
Which statement BEST explains the relationship between an organization's purpose and its operating model?
- A. The operating model replaces the organization's purpose once the value chain is defined
- B. The purpose and operating model are unrelated because one focuses on customers and the other on internal processes
- C. The operating model defines the organization's financial strategy to achieve its purpose
- D. The organization's purpose determines why it exists, while the operating model shows how it fulfils that purpose
正解：D
解説：
The best explanation is that the organization's purpose determines why it exists, while the operating model shows how it fulfills that purpose, so option B is correct. In ITIL, purpose provides the reason for being, the value intent, and the basis for strategic direction. The operating model then describes how the organization arranges its capabilities, workflows, resources, practices, and interactions to turn that purpose into real value. These two concepts are closely connected. The operating model does not replace purpose, and it is broader than only financial strategy. It also cannot be separated from customer and stakeholder concerns because its whole role is to support value creation. By linking purpose and operating model, ITIL helps organizations align intent, structure, behavior, and execution in a coherent way.
質問 # 53
What refers to a detailed document outlining the requirements and characteristics of a product?
- A. Product prototype
- B. Service request
- C. Product specification
- D. Change request
正解：C
解説：
A product specification is the detailed document that outlines the requirements and characteristics of a product, which makes option D correct. In ITIL, the specification helps create a shared understanding of what the product is expected to do, how it should behave, what constraints apply, and what quality or acceptance criteria must be met. It serves as a reference point for design, build, testing, transition, and later improvement. A prototype is different because it is an early model used to explore or validate ideas. A change request is a formal proposal for a change, and a service request is a user request for a standard service action or access. By clearly documenting requirements and critical characteristics, the product specification supports consistency, communication, and effective lifecycle management.
質問 # 54
Which is the purpose of the 'transition' activity?
- A. To ensure continual alignment of product roadmap with needs of service consumers
- B. To seamlessly introduce new products into operational environment
- C. To create prototypes and specifications for products and services
- D. To develop, integrate and test digital products
正解：B
解説：
The purpose of the transition activity is to ensure that new or changed products and services are introduced into the operational environment in a controlled and seamless manner, minimizing risk and disruption.
質問 # 55
A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?
- A. Service offering
- B. Access to resources
- C. Service action
- D. Transfer of goods
正解：A
質問 # 56
What distinguishes 'continuous deployment' from continuous delivery?
- A. Continuous deployment prevents frequent releases
- B. Continuous deployment automatically deploys changes to production
- C. Continuous delivery eliminates testing activities
- D. Continuous delivery requires manual code integration
正解：B
解説：
Continuous deployment is distinct from continuous delivery because it automatically moves validated changes into the live production environment. That is why option C is correct. In continuous delivery, changes are integrated, tested, and made ready for release, but a deliberate business or operational decision may still be required before deployment to production. In continuous deployment, that final manual release decision is removed, and successful changes flow directly into use. This requires strong automation, testing discipline, monitoring, and confidence in the deployment pipeline.
質問 # 57
Which of the following is a key success metric for 'Transition' activity?
- A. Quality of the resources and services outsourced from suppliers
- B. Service performance against the agreed SLA targets
- C. Number and impact of deployment errors
- D. Speed of normal service restoration
正解：C
解説：
A key success metric for the transition activity is the number and impact of deployment errors, as transition focuses on introducing new or changed services into the live environment in a controlled way while minimizing risk and disruption.
質問 # 58
A service provider commits to using recyclable components, reducing carbon emissions, and maintaining transparent supply chains. Which concept does this commitment represent?
- A. Utility
- B. User experience
- C. Warranty
- D. Sustainability
正解：D
解説：
This commitment represents sustainability, so option D is correct. ITIL includes sustainability as one of the important categories of service level and service quality consideration. It refers to the assurance that a product or service meets requirements related to environmental stewardship, social progress, and economic growth. Examples include responsible sourcing, low carbon footprint, use of recycled or recyclable materials, clean energy, ethical employment practices, and transparent supply chains. Utility is about what the service does. Warranty is about how well it performs. User experience is about how the user perceives interactions with the service and provider. Since the scenario specifically mentions recyclable components, emissions reduction, and supply chain transparency, it clearly reflects sustainability as defined in ITIL 5.
質問 # 59
What does observability enable in digital product and service management?
- A. Understanding system behaviour through outputs such as logs, metrics, and traces
- B. Improving service reliability through engineering practices
- C. Ensuring changes are approved before being deployed
- D. Automatically preventing incidents from occurring
正解：A
解説：
Observability enables understanding of system behavior through outputs such as logs, metrics, and traces, which makes option A correct. In digital product and service management, observability helps teams detect patterns, diagnose issues, understand dependencies, and gain insight into how complex systems behave in real conditions. It supports faster analysis and better decision-making, especially in distributed or rapidly changing environments. It does not guarantee that incidents will be automatically prevented, and it is not primarily about approval of changes.
Although observability can contribute to improved reliability, that is a result rather than the direct definition. ITIL's emphasis on information and technology includes the use of monitoring and analysis capabilities to support operation and continual improvement. Observability is therefore a way to make system behavior visible and understandable.
質問 # 60
Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?
- A. Deliver
- B. Support
- C. Operate
- D. Transition
正解：C
解説：
The operate activity has the primary responsibility for maintaining and monitoring digital products and supporting systems, so option C is correct. In ITIL, operate focuses on keeping live products and supporting environments functioning effectively. This includes monitoring system behavior, managing events, maintaining performance, ensuring reliability, and responding to deviations that affect product operation. Deliver is about providing services to users, including onboarding and service-level fulfillment. Support helps minimize the impact of incidents, issues, and disasters on users and services. Transition introduces new or changed products and services into the live environment. Operate is therefore the activity most closely associated with ongoing product health and technical stability. It provides the operational foundation that allows services to be delivered consistently and value to continue flowing.
質問 # 61
Which service value chain activity relates with buying new products?
- A. Engage
- B. Plan
- C. Improve
- D. Obtain/build
正解：D
解説：
This activity focuses on acquiring or creating the products and services needed to deliver value to customers.
質問 # 62
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