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質問 # 16
What are Playbooks for Leads and Opportunities?
- A. An autoflow tailored to Sales Managers and Sales Representatives
- B. A new Low Code tool available in SAP Sales Cloud Version 2
- C. A customizable set of activity and action proposals tailored to each sales phase in a sales cycle
- D. A pre-defined, not customizable, set of actions supporting Sales Representatives
正解：C
解説：
According to the SAP Service Cloud Version 2 User Guide1, Playbooks for Leads and Opportunities are a customizable set of activity and action proposals tailored to each sales phase in a sales cycle. They help sales representatives to execute their sales tasks efficiently and effectively by providing guidance and best practices.
Playbooks can be configured by sales managers or administrators to suit different sales scenarios and customer segments. Therefore, the correct answer is C. References = SAP Service Cloud Version 2 User Guide, page
66.
質問 # 17
You have to pitch the major differentiators of SAP Sales Cloud Version 2 compared to the previous version.
Which of the following would you describe as top advantages? Note: There are 3correctanswers to this question.
- A. Free access to SAP expert guidance
- B. Direct access to the back end for faster issue resolution
- C. Fresh new User Experience with dynamic layouts and faster screen loading
- D. Monthly releases that will help fill gaps faster
- E. Modern platform that delivers higher speeds, higher availability, and higher agility
正解：C、D、E
解説：
SAP Sales Cloud Version 2 is a cloud native sales solution that offers several advantages over the previous version, such as:
* Monthly releases that will help fill gaps faster: SAP Sales Cloud Version 2 follows a monthly release cycle that allows for faster delivery of new features, enhancements, and bug fixes. This helps customers to keep up with the changing market demands and customer expectations1.
* Fresh new User Experience with dynamic layouts and faster screen loading: SAP Sales Cloud Version 2 provides a more intuitive and responsive user interface that adapts to different devices and screen sizes. The user interface also leverages the latest web technologies to improve the performance and loading time of the screens2.
* Modern platform that delivers higher speeds, higher availability, and higher agility: SAP Sales Cloud Version 2 is built on a modern cloud platform that leverages microservices, containers, and Kubernetes to provide higher scalability, reliability, and flexibility. The platform also enables faster innovation and integration with other SAP and non-SAP solutions3. References = Introducing SAP Sales Cloud Version
2, What's New in SAP Sales Cloud Version 2, Solution Guide for SAP Sales Cloud Version 2, SAP Sales Cloud Version 2 - openSAP Microlearning
質問 # 18
Which of the following steps are part of call list configuration? Note: There are 3correctanswers to this question.
- A. The administrator creates call list categories.
- B. The sales manager creates call list categories.
- C. The administrator creates call lists.
- D. The sales manager creates call lists.
- E. The sales manager creates copies of call lists.
正解：A、B、D
解説：
Call list configuration is a process that enables sales representatives to manage outbound calls to customers or prospects using SAP Service Cloud Version 2. Call list configuration involves the following steps:
* The administrator creates call list categories: Call list categories are used to group call lists based on different criteria, such as product, industry, or region. The administrator can create call list categories using the fine-tuning activity Configure Call List Categories. In this activity, the administrator can define the name, description, and color of each call list category, and assign them to business roles or organizational units.
* The sales manager creates call lists: Call lists are used to store the details of the customers or prospects that need to be contacted by sales representatives. The sales manager can create call lists using the app Call Lists. In this app, the sales manager can enter the name, description, and category of the call list, and add accounts or contacts to the call list. The sales manager can also assign the call list to a sales representative or a team, and set the start and end dates for the call list.
* The sales manager creates call list categories: Call list categories are also used to filter the accounts or contacts that can be added to a call list. The sales manager can create call list categories using the app Call List Categories. In this app, the sales manager can define the name, description, and color of each call list category, and specify the conditions that the accounts or contacts must meet to be included in the call list category. For example, the sales manager can create a call list category for customers who have purchased a certain product in the last six months.
* The administrator creates call lists: This step is not part of call list configuration. The administrator does not create call lists, but only configures the call list categories and the integration with SAP Contact Center or third-party telephony systems.
* The sales manager creates copies of call lists: This step is not part of call list configuration. The sales manager does not create copies of call lists, but only creates new call lists or edits existing call lists.
References = Configure Call Lists, Configure Call List Categories, Call Lists, Call List Categories
質問 # 19
What Administrator feature involves tracking and reviewing email communications?
- A. Activity Manager
- B. Activity Monitoring
- C. Email Analyzer
- D. Emails Monitoring
正解：C
解説：
The administrator feature that involves tracking and reviewing email communications is Email Analyzer.
Email Analyzer is a tool that allows administrators to monitor and analyze the email traffic between the system and external email servers. It helps to identify and troubleshoot issues related to email processing, such as failed deliveries, bounced emails, or incorrect routing. Email Analyzer also provides statistics and charts to visualize the email performance and trends. References = Email Analyzer, SAP Sales Cloud Version 2 Features
質問 # 20
Best Run Bikes want to tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it.As an Administrator, what features can you use for addressing this requirement? Note: There are 3correctanswers to this question.
- A. Determination Rule
- B. Extension Field
- C. Validation Rule
- D. Field Attributes
- E. Auto flow Rule
正解：B、D、E
解説：
To tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it, you need to use the following features:
* Extension Field: You can create a custom field called "Early Adopters" in the Lead object and set its data type as Boolean. This will allow you to mark the Leads that belong to this category and filter or search them easily.
* Auto flow Rule: You can create a rule that triggers when a Lead is created or updated, and checks the value of the "Early Adopters" field. If the value is true, you can use an action to send an email notification to the Sales Manager with the Lead details.
* Field Attributes: You can configure the visibility and editability of the "Early Adopters" field for different user roles. For example, you can make it visible and editable only for the Lead Owner and the Sales Manager, and hide it from other users.
References = You can find more information about these features in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 19-20, 28-29, 34-35
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Extension Fields" and
"Creating Auto flow Rules"
質問 # 21
Which steps would you take to create a Call List so it can be executed and monitored via the Digital Selling Workspace?
- A. Create Call List
*Assign Resources to Call List
*Add Script to Call List
*Define Key Objectives of Call List
*Monitor Call Campaign Progress - B. Define Key Objectives of Call List
*Create Call List
*Add Resources to Call List
*Add Script to Call List
*Monitor Call Campaign Progress - C. Create Call List
*Add Script to Call List
*Assign Resources to Call List
*Monitor Call Campaign Progress
*Define Key Objectives of Call List - D. Define Key Objectives of Call List
*Create Call List
*Add Script to Call List
*Add Resources to Call List
*Monitor Call Campaign Progress
正解：D
解説：
To create a Call List so it can be executed and monitored via the Digital Selling Workspace, you need to follow these steps:
* Define Key Objectives of Call List: You need to specify the purpose, target audience, and expected outcome of the Call List. This will help you to measure the effectiveness and ROI of the Call Campaign.
* Create Call List: You need to create a new Call List object and fill in the basic details such as name, description, owner, status, and start and end dates.You can also add custom fields if needed.
* Add Script to Call List: You need to create or select a Script that contains the questions and answers that the agents will use during the calls. You can also define the branching logic and the disposition codes for the Script.
* Add Resources to Call List: You need to add the Leads or Contacts that you want to call as Resources to the Call List. You can also assign them to different agents or teams based on your criteria.
* Monitor Call Campaign Progress: You need to use the Digital Selling Workspace to execute and monitor the Call Campaign. You can see the status, progress, and results of each call, as well as the overall performance and analytics of the Call List.
References = You can find more information about these steps in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 40-43
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Call Lists" and "Using the Digital Selling Workspace"
質問 # 22
Best Run Bikes would like to apply their own Branding theme and background images to SAP Sales Cloud Version 2.As an Administrator, which of the following settings can you configure for addressing this request?
Note: There are 2correctanswers to this question.
- A. Branding
- B. Company Settings
- C. Home Page
- D. Custom Layout
正解：A、B
解説：
As an Administrator, you can configure the Branding and Company Settings to apply your own theme and background images to SAP Sales Cloud Version 2. The Branding feature allows you to customize the logo, color scheme, and font of the user interface. The Company Settings feature allows you to upload your own background image or choose from a predefined set of images. References = Set Up Guide for SAP Service Cloud Version 2, page 25-26; Set Up Guide for SAP Service Cloud Version 2 | SAP Help Portal, section 5.1 and 5.2.
質問 # 23
As an administrator, you are asked to change user interface texts for some standard applications. Which tool would you use to configure the texts?
- A. Language Adaptation
- B. UI Adaptation
- C. Branding
- D. SAP Build App
正解：A
解説：
* B: The language adaptation tool is the correct option to change user interface texts for some standard applications in SAP Service Cloud Version 2. As an administrator, you can use this tool to translate or adjust texts for most areas such as application work centers, Feed, Live Activity, Enterprise Search categories, and most texts created in the SAP CloudApplications Studio1. You can also export and import text pools for different languages and scenarios1.
References = 1: Translate and Adapt User Interface Texts | SAP Help Portal
質問 # 24
Which of the following are the standard out-of-the-box forecast Categories for Opportunities in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.
- A. Committed
- B. Expected
- C. Pipeline
- D. Forecasted
- E. Best Case
正解：A、B、C
解説：
The standard out-of-the-box forecast categories for Opportunities in SAP Sales Cloud Version 2 include Expected, Pipeline, and Committed. These categories are used to classify the opportunities based on their likelihood of closing, which helps in sales forecasting
https://help.sap.com/docs/SAP_CLOUD_FOR_CUSTOMER/24765b551a014b779b95c7b07d8e9079/98d8f276b
質問 # 25
Which options are provided for grouping your aggregated totals when configuring KPI Definitions in SAP Sales Cloud Version 2? Note: There are 2correctanswers to this question.
- A. Sum by Expected Value
- B. Sum by Forecast Category
- C. Cumulative Sum Across Forecast Categories
- D. Cumulative Sum by Expected Value
正解：B、C
解説：
When configuring KPI Definitions in SAP Sales Cloud Version 2, you can group your aggregated totals by different dimensions, such as forecast category, expected value, sales unit, sales employee, etc. You can also choose to display the cumulative sum across forecast categories, which shows the total amount of all forecast categories up to the selected one. For example, if you select the forecast category "Commit", the cumulative sum will include the amounts from "Closed Won", "Best Case", and "Commit". Alternatively, you can choose to display the sum by forecast category, which shows the amount of each forecast category separately. For example, if you select the forecast category "Commit", the sum will only include the amount from
"Commit". References = SAP Sales Cloud Version 2 Solution Guide, page 72-73; Sales Cloud KPIs - Visits Conversion Rate to Opportunities
質問 # 26
Which component does the system use as a search strategy to find valid condition records during pricing?
- A. Access Sequence
- B. Condition Type
- C. Pricing Procedure
- D. Condition Technique
正解：A
解説：
The system uses the access sequence as a search strategy to find valid condition records during pricing. The access sequence defines the order and criteria of the condition tables that the system accesses to look for condition records. The access sequence is assigned to a condition type, which represents a pricing element such as a price, a discount, or a surcharge. The condition technique is the infrastructure that helps to define and determine the condition records, which are the master data for pricing. The pricing procedure defines the calculation sequence and the subtotals for the net value in a business document. References = Condition Technique and Pricing, Condition Technique, Setting up Pricing
質問 # 27
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?
- A. The SAP For Me Portal
- B. The Business Configuration
- C. Scoping Elements
- D. The Administration Console
正解：B
解説：
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning
質問 # 28
What feature can you use for increasing the level of login protection for end user passwords?
- A. Security Policy
- B. Content Security Policy
- C. Business Role
- D. Identity Provider
正解：A
解説：
A security policy is a set of rules and guidelines that define the security requirements for your organization. It specifies the password policy, the session timeout, the login attempts, the IP address restrictions, and the two-factor authentication settings for your end users. By configuring these settings, you can increase the level of login protection for end user passwords and prevent unauthorized access to your SAP Service Cloud Version 2 solution. References = Security Guide for SAP Service Cloud Version 2, Setting Up Employees for Service
質問 # 29
Which of the following are valid Functions that can be assigned to Organizational Units? Note: There are
3correctanswers to this question.
- A. Company
- B. Sales Office
- C. Sales Organization
- D. Division
- E. Distribution Channel
正解：B、D、E
解説：
Functions are attributes that describe the role of an organizational unit in the organizational structure. They can be used to determine the responsible organizational unit for a business transaction or activity. Functions can also be used to filter and group organizational units in reports and queries. Some of the predefined functions in SAP Service Cloud Version 2 are:
* Distribution Channel: This function represents the path through which goods and services reach the customer. It can be structured regionally or according to products. A distribution channel can be assigned to one or more sales organizations.
* Sales Office: This function represents a local sales unit within a sales organization. It can be used to differentiate between different sales regions or areas. A sales office can be assigned to one or more sales groups.
* Division: This function represents a grouping of the products or services to be sold. It can be used to segment the market according to product lines or customer groups. A division can be assigned to one or more sales organizations.
These functions can be assigned to organizational units in SAP Service Cloud Version 2 by using the Organizational Management work center. There, you can create or edit an organizational unit and select the functions from the drop-down list in the General tab. You can also assign more than one function to an organizational unit, for example, a sales office and a sales group.
References = Organizational Unit, Describing and Displaying the Organizational Structure, Explain the Organizational Structures
質問 # 30
As a Sales Manager for Best Run Bikes, you want to standardise a set of activities performed for various sales phases of the Opportunity. Which SAP Sales Cloud V2 feature will help you achieve this?
- A. Activity Manager
- B. Dynamic Playbook
- C. Machine Learning
- D. Digital Selling Workspace
正解：B
解説：
Dynamic Playbook is a feature in SAP Sales Cloud Version 2 that allows sales managers todefine a set of actions and best practices for each stage of the opportunity lifecycle. It helps sales representatives to follow a consistent and effective sales process, and provides them with contextual guidance, embedded insights, and engagement-based recommendations. Dynamic Playbook also enables sales managers to monitor the progress and performance of their teams and identify strategic deals. References = Getting Familiar with SAP Sales Cloud Version 2, Introducing SAP Sales Cloud Version 2, Enhance Sales Effectiveness with Guided Selling in SAP Sales Cloud Version 2 - Webcast
質問 # 31
What information is displayed under the Insight section of Lead Overview? Note: There are 3 correctanswers to this question.
- A. Score Trend
- B. Lead Conversion Trend
- C. Dynamic Key Factors
- D. Static Key Factors
- E. Calculated Key Factors
正解：A、B、E
解説：
The Insight section of Lead Overview provides you with valuable information about the Lead, such as:
* Calculated Key Factors: These are the factors that influence the Lead score, such as Lead Source,
* Industry, Revenue, etc. You can configure these factors in the Customer Insights settings1.
* Lead Conversion Trend: This shows you the historical trend of the Lead conversion rate, based on the number of Leads that were converted to Opportunities over time. You can use this to compare the performance of different Leads and identify the best practices for conversion2.
* Score Trend: This shows you the historical trend of the Lead score, based on the calculated key factors and the dynamic key factors. You can use this to monitor the progress and potential of the Lead over time2.
* Dynamic Key Factors: These are the factors that are updated automatically based on the interactions with the Lead, such as Email Opens, Clicks, Website Visits, etc. You can view these factors in the Engagement section of Lead Overview, not in the Insight section2.
* Static Key Factors: These are the factors that are fixed and do not change over time, such as Lead ID, Name, Status, etc. You can view these factors in the Details section of Lead Overview, not in the Insight section2. References = 1: In Version 2, Configure Customer Insights by defining personalized Key Metrics, section "Create a New Key Metric"2: Introducing SAP Sales Cloud Version 2, section "Lead engagement and insights".
質問 # 32
Best Run Bikes wants to display an important KPI in the Account Overview. This KPI has to be taken from an external solution via a dedicated API. Which of the following settings can you configure to display the required KPI?
- A. Customer 360
- B. Analytics
- C. Key Metrics
- D. Integration
正解：C
解説：
Key Metrics is a feature of Customer Insights that allows you to define personalized key performance indicators (KPIs) for your customers. You can use Key Metrics to display important information from external sources via a dedicated API. For example, you can show the customer's credit score, loyalty status, or satisfaction level. You can also configure the chart type, color, and threshold for each metric. References = In Version 2, Configure Customer Insights by defining personalized Key Metrics, Customer 360 - Customer Insights (Sales)
質問 # 33
Which settings should be considered using the Allowlist and Blocklist when configuring Relationship Management? Note: There are 2 correctanswer:to this question.
- A. Once an entry is made on the block list, the allow list is required to be configured.
- B. Once an entry is made on the allow list, the block list is void.
- C. Once an entry is made on the allow list, the block list is required to be configured.
- D. Once an entry is made on the block list, the allow list is void.
正解：B、D
解説：
The Allowlist and Blocklist are used to control which accounts, contacts, or leads can be related to each other in the Relationship Management feature. You can define rules to specify which objects are allowed or blocked from being related. The settings that should be considered are:
* Once an entry is made on the block list, the allow list is void. This means that if you add an object to the block list, it will not be allowed to be related to any other object, regardless of the allow list. For example, if you block a competitor account, you cannot relate it to any of your customers or prospects, even if they are on the allow list.
* Once an entry is made on the allow list, the block list is void. This means that if you add an object to the allow list, it will be allowed to be related to any other object, regardless ofthe block list. For example, if you allow a partner account, you can relate it to any of your customers or prospects, even if they are on the block list.
References = You can find more information about these settings in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 48-49
* SAP Service Cloud Version 2 - openSAP Microlearning, video "Configuring Relationship Management"
質問 # 34
What are the key features of Guided Selling Worklist? Note: There are 3correctanswers to this question.
- A. KPI cards
- B. Overview
- C. Kanban view
- D. Advanced filter
- E. Timeline
正解：B、C、D
解説：
The Guided Selling Worklist is a feature that helps you manage your opportunities in a more efficient and effective way. It allows you to view and update your opportunities in different views, filter them by various criteria, and access relevant information and actions for each opportunity. The key features of the Guided Selling Worklist are:
* Overview: This is the default view that shows you a summary of your opportunities, such as the number, value, status, and stage of each opportunity. You can also see the key metrics, such as the win rate, conversion rate, and average deal size, for your opportunities. You can use this view to get a quick overview of your pipeline and performance1.
* Kanban view: This is a view that shows you your opportunities in a board-like layout, where each column represents a stage of the sales cycle. You can drag and drop your opportunities from one column to another to update their stage. You can also see the value and count of the opportunities in each column, and the progress bar that indicates the completion percentage of each stage. You can use this view to visualize your sales process and track the progress of your opportunities1.
* Advanced filter: This is a feature that allows you to filter your opportunities by various attributes, such as account, product, territory, owner, priority, etc. You can also create custom filters and save them for future use. You can use this feature to narrow down your opportunities and focus on the ones that matter most1.
* Timeline: This is a view that shows you the history of your interactions with your opportunities, such as calls, emails, meetings, tasks, etc. You can also add new activities and notes to your opportunities from this view. You can use this view to review your past actions and plan your next steps2. This is not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
* KPI cards: These are cards that show you the key performance indicators for your opportunities, such as the expected revenue, weighted revenue, probability, etc. You can also see the trend and forecast of these indicators over time. You can use these cards to monitor and evaluate your opportunities2. These are not a key feature of the Guided Selling Worklist, but a separate feature that you can access from the Opportunity Overview page2.
References = 1: How to use Guided Selling - SAP Sales Cloud, section "Guided Selling Worklist"2: Using Guided Selling to Work with Opportunities, section "Opportunity Overview".
質問 # 35
Which of the following brand new capabilities are available to Sales Managers working with SAP Sales Cloud Version 2? Note: There are 3correctanswers to this question.
- A. Revenue Splitting
- B. Pricing
- C. Playbooks
- D. Embedded Machine Learning Insights
- E. Digital Selling Workspace
正解：C、D、E
解説：
* Embedded Machine Learning Insights are a brand new capability in SAP Sales Cloud Version 2 that provide AI-based pattern and trend analysis to make recommendations and sales predictions such as predictive scores for leads and opportunities and sentiment analysis for business texts1.
* Digital Selling Workspace is a brand new capability in SAP Sales Cloud Version 2 that allows users to set up an optimal user-centric workspace to access to all their tasks and sales tools2.
* Playbooks are a brand new capability in SAP Sales Cloud Version 2 that guide sales reps to closed deals by providing them with best practices, tips, and resources for each stage of the sales cycle2.
* Pricing and Revenue Splitting are not brand new capabilities in SAP Sales Cloud Version 2, but rather existing features that have been enhanced or improved in the new version34.
References = 1: SAP Sales Cloud Version 2 Features | SAP Help Portal 2: Introducing SAP Sales Cloud Version 2 - openSAP Microlearning 3: SAP Sales Cloud Version 2 Feature Scope Description 4: What's New in SAP Sales Cloud Version 2
質問 # 36
Which of the following options can be considered a Side-by-Side extension of SAP Sales Cloud Version 2?
- A. Embedding custom modules created in SAP Build App
- B. Extending standard delivered applications
- C. Enhancing the code baseline without modifying the standard
- D. Adding custom fields on existing entities
正解：A
解説：
* Embedding custom modules created in SAP Build App is a correct answer because SAP Build App (formerly known as SAP AppGyver) is a no-code development environment that allows users to build business applications without the need for pro-code development knowledge1. SAP Build App is part of the SAP Extension Suite, which enables side-by-side extensibility for SAP Sales Cloud Version 22.
* Extending standard delivered applications, Adding custom fields on existing entities, and Enhancing the code baseline without modifying the standard are not correct answers because they are examples of in-app extensibility, not side-by-side extensibility. In-app extensibility allows users to customize and adapt the standard functionality of SAP Sales Cloud Version 2 within the same system, using tools such as fields, layouts, mash-ups, and key user tools3.
References = 1: Design and Develop Extensions on SAP Service and Sales Cloud Version 2 Using SAP AppGyver 2: Getting Familiar with SAP Sales Cloud Version 2 - SAP Learning 3: SAP Help Portal - SAP Online Help
質問 # 37
As an Administrator, you need to create a new server connection in order to configure and use Relationship Intelligence with Office 365 mail server. What parameters must be registered in the Microsoft Azure Portal?
Note: There are 3correctanswers to this question.
- A. Certificate File
- B. Server Communication Arrangement
- C. Server Tenant ID
- D. Certificate Key
- E. Certificate Token
正解：A、C、D
解説：
To configure and use Relationship Intelligence with Office 365 mail server, you need to create a new server connection in the Microsoft Azure Portal. The parameters that must be registered in the Microsoft Azure Portal are:
* Server Tenant ID: This is the unique identifier of your Microsoft 365 tenant. You can find it in the Azure Active Directory admin center under Properties.
* Certificate File: This is the public key certificate that you generate and upload to the Azure Active Directory admin center to authenticate your Dynamics 365 Sales app with Microsoft 365.
* Certificate Key: This is the private key that corresponds to the certificate file. You need to enter it in the Sales Insights settings under Relationship insights > Analytics and Health.
These parameters are required to enable the exchange integration for relationship analytics, which allows Dynamics 365 Sales to collect and analyze email and meeting data from Microsoft
365. References = Configure relationship analytics and health, Overview of Relationship intelligence, Dynamics 365 Sales - Relationship intelligence
質問 # 38
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