100%合格率リアル6211試験成功を掴み取れ！[2022年08月]
Avaya 6211のPDF問題格別な練習Avaya Aura® Contact Center Multimedia Implementation Exam
Avaya 6211 認定試験の出題範囲：
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質問 13
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?
- A. http://<servemame>/agentdesktop where <servemame> Is the server name or IP Address of the Contact Center Manager Server (CCMS)
- B. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Avaya Aura Application Enablement Server
- C. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- D. https://support.avaya.com web site
正解: C
質問 14
Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. CCMM Data Management
- B. Contact Center Database Maintenance Utility
- C. System Control and Monitor Utility
- D. Control Utility
正解: A
質問 15
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To record the state of an outbound call
- B. To answer an outbound call
- C. To end the outbound call
- D. To record the dialing of an outbound call
正解: A
質問 16
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Email
- B. Skillset
- C. Agent
- D. Web Comms
- E. Server
正解: B,C,E
質問 17
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?
- A. New Contact Presentation
- B. Hot Desking
- C. Maximum Open Duration
- D. Logoff Terminal State
正解: A
質問 18
Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?
- A. contact Center Manager Administration (CCMA)
- B. Avaya Agent Desktop (AAD)
- C. Contact Center Manager Server (CCMS)
- D. Contact Center Multimedia (CCMM)
正解: D
質問 19
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the tab of the Agent Desktop
- B. Launch the screen pop extemally on the use's browser
- C. Launch the screen pop Internally in the initial screen of the Agent Desktop
- D. Launch the screen pop externally in the agent's Conferencing software
正解: B
質問 20
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. what priority the Email was sent with (priority groups)
- B. who the Email was sent from (sender groups)
- C. specific characters, words or phrases In the Email message (keywords)
- D. the Skillset the [mail was sent to (skillset groups)
- E. when the Email was received (office hours)
正解: B,C,E
質問 21
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Agent Performance Reports
- B. Contact Summary Reports
- C. Configuration Reports
- D. Outbound Reports
- E. Call-by-Call Reports
- F. Multimedia Reports
正解: B,F
質問 22
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?
- A. Thresholds
- B. Call Presentation Class
- C. Script
- D. Route Point
正解: C
質問 23
A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
- A. the CCMA
- B. the E-mail Manager
- C. the Multimedia Contact Manager
- D. the Outbound Campaign Management Tool
正解: D
質問 24
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
- B. It helps with implementing CTI for installed and browser-based client integrations.
- C. It provides administrative and management capabilities for CCMM resources.
- D. It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.
正解: D
質問 25
Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?
- A. Contact Center Manager Administration (CCMA)
- B. Contact Center Manager Server (CCMS)
- C. Avaya Agent Desktop (AAD)
- D. Contact Center Multimedia (CCMM)
正解: B
質問 26
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
- A. A multimedia suffix is added to the skillset name.
- B. Multimedia is added to the skillset name.
- C. A multimedia prefix is added to the skillset name.
- D. A multimedia disposition code is added to the skillset.
正解: D
質問 27
Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
- A. The Rules Engine
- B. The Outbound Message Handler
- C. Open Queue Engine
- D. The External Message Handler
- E. The Inbound Mail Handler
- F. The Inbound Message Handler
正解: A,C,F
質問 28
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