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  • 更新されたのは2024年08月28日認定試験CIS-HAM問題集で練習テスト問題 [Q34-Q58]

更新されたのは2024年08月28日認定試験CIS-HAM問題集で練習テスト問題 [Q34-Q58]

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更新されたのは2024年08月28日認定試験CIS-HAM問題集で練習テスト問題

更新された検証済みのCIS-HAM問題集と解答で合格保証もしくは全額返金


CIS-HAM認定試験は、資産発見、資産ライフサイクル管理、資産調達、資産追跡、資産廃棄など、ハードウェア資産管理に関連する様々なトピックをカバーしています。候補者は、ServiceNowハードウェア資産管理の能力、ハードウェア資産の作成と構成、資産関係の管理、資産監査の実行などを示す必要があります。試験に合格すると、ServiceNowプラットフォームを使用したハードウェア資産管理の熟練度を証明する認定証を取得でき、キャリアの見通しを向上させ、就職市場での差別化に役立ちます。


CIS-HAM試験は、ハードウェア資産管理のベストプラクティス、ServiceNowワークフロー、ハードウェア資産データ管理、およびレポートなど、幅広いトピックをカバーしています。この試験は、ServiceNowハードウェア資産管理の能力に関する候補者の知識と、現実のシナリオでソリューションを実装および管理する能力をテストするために設計されています。試験は60問の多肢選択問題から構成され、候補者は90分以内に試験を完了する必要があります。

 

質問 # 34
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

  • A. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
  • B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
  • C. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
  • D. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard

正解：D

解説：
* According to the Hardware Asset Management documentation, the Hardware Model Normalization Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
* The Hardware Model Normalization Content Service helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL)
* and end-of-service (EOS) dates1.
* The Hardware Model Normalization Content Service updates the content library weekly with new and updated model data1.
* To determine if the content has been downloaded, you can review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard1.
* The Hardware Model Content Service Download section shows the status of the content download, such as the last download date, the number of models downloaded, and the number of models normalized1.
* Therefore, the correct answer is option C, review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard, as it is the way to determine if the content has been downloaded. References:
* Hardware Asset Management documentation
* What is Hardware Asset Management?


質問 # 35
What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)

  • A. Requests that require sourcing
  • B. Hardware nearing end of warranty
  • C. Hardware expenditure by vendor
  • D. New hardware assets found by audits
  • E. Hardware model normalization status
  • F. Hardware models up for end of life

正解：A、C

解説：
The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
The Procurement tab provides the following information1:
Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.
Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.
Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.
The other options that are not information on the Procurement tab are:
Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.
Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are normalized or not normalized1.
Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.
New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1. References:
1: Hardware Asset Dashboard


質問 # 36
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

  • A. Storage costs
  • B. Maintenance agreements
  • C. Warranty costs
  • D. Replacement parts

正解：B、D

解説：
Operational expenses are the costs incurred by an organization to maintain and use an asset throughout its lifecycle. These costs include the expenses related to the repair, maintenance, upgrade, and disposal of the asset. Some examples of operational expenses are:
Replacement parts: These are the costs of purchasing and installing new parts or components for an asset that is damaged, worn out, or obsolete. For example, replacing a hard drive, a battery, or a keyboard for a laptop.
Maintenance agreements: These are the costs of contracting with a vendor or a service provider to perform regular or preventive maintenance on an asset. For example, paying a monthly fee for a technician to check and service a printer or a scanner.
Other examples of operational expenses are:
Storage costs: These are the costs of renting or owning a space to store an asset that is not in use or awaiting disposal. For example, paying for a warehouse, a locker, or a shelf to keep unused or surplus computers or monitors.
Warranty costs: These are the costs of extending or renewing the warranty coverage for an asset that is still under the manufacturer's warranty or has expired. For example, paying an extra fee for a one-year or a three-year warranty extension for a tablet or a smartphone.
Reference:
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
Hardware Asset Management - ServiceNow, which provides a data sheet with the key capabilities and benefits of the Hardware Asset Management application.


質問 # 37
Which of the following are valid substates of the Retired state? (Choose four.)

  • A. Sold
  • B. Pending Disposal
  • C. Destroyed
  • D. Donated
  • E. Vendor Credit
  • F. Disposed

正解：A、D、E、F

解説：
According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:
Disposed: The asset has been discarded or recycled.
Donated: The asset has been given away to a charity or a non-profit organization.
Sold: The asset has been sold to a third party.
The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use. Reference:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Setting asset states and substates


質問 # 38
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)

  • A. Reduces field agent training
  • B. Reduces manual intervention
  • C. Reduces process cost
  • D. Increases speed of updates
  • E. Increases data accuracy

正解：B、E

解説：
Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.
This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.
The two primary benefits of deploying asset tasks during the retirement of an asset are:
Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.
Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13. Reference:
1: Enterprise Asset Workflow Automation - ServiceNow
2: Asset and CI management - Product Documentation: San Diego - ServiceNow
3: Enterprise Asset Management - ServiceNow


質問 # 39
You may adjust a contract when it is in which of the following states? (Choose two.)

  • A. Extended
  • B. Renewed
  • C. Canceled
  • D. Active
  • E. Expired

正解：B、D

解説：
Explanation
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are:
Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can adjust the contract details, such as start date, end date, amount, or rate card, in this state.
Expired: The contract has reached its end date and is no longer valid. You cannot adjust the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You can adjust the contract in this state, but you cannot renew it or extend it again.
Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot adjust the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance. You cannot adjust the contract in this state, but you can reactivate it or delete it.
References:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states


質問 # 40
A given collection of methodologies, assets, and templates within Now Create is referred to as what?

  • A. Now Create pack
  • B. Asset pack
  • C. Project pack
  • D. Methodology pack
  • E. Success pack

正解：E

解説：
* Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products12.
* A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project13.
* A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature1.
* An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators1.
* A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution1.
* The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.
References:
* 1: ServiceNow Create - Now Create
* 2: Project Methodology - Customer Success - ServiceNow
* 3: Now Create: Faster implementations, better outcomes - ServiceNow


質問 # 41
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?

  • A. The HI portal team automatically updates as new versions become available
  • B. Run scheduled job, HAM Check for Updates, and request an update
  • C. Check the HI portal for updates and request an update
  • D. On your instance, filter on application updates, then click Update
  • E. On your instance, filter on application updates, then request an update from HI

正解：D


質問 # 42
What information should be tracked in an asset record? (Choose two.)

  • A. Contractual information
  • B. Financial information
  • C. Physical resources
  • D. Logical relationships
  • E. Operational details

正解：A、B

解説：
According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:
Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.
Other information that can be tracked in an asset record are:
Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.
Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset.
Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.


質問 # 43
What are the three types of catalogs in ServiceNow? (Choose three.)

  • A. Vendor Catalog
  • B. Consumable Catalog
  • C. Asset Catalog
  • D. Product Catalog
  • E. Service Catalog

正解：A、C、D


質問 # 44
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?

  • A. It indicates who generated the document
  • B. It indicates who should sign the document
  • C. It indicates the Opened for user
  • D. It indicates who the document is about

正解：A

解説：
* According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
* According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.
* The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
* The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
References:
* 1: ServiceNow Product Documentation: Document Templates
* 2: ServiceNow Product Documentation: Generate Documents from Templates


質問 # 45
Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?

  • A. Overview
  • B. Home
  • C. My Assets
  • D. Homepage

正解：A

解説：
The Overview view is a dashboard that displays metrics and charts related to the hardware assets in your organization.
The Overview view shows the following information:
The total number of hardware assets, their status, and their lifecycle stage.
The number of assets that are due for refresh, retired, or disposed in the current year, quarter, or month.
The refresh rate and the refresh cost of the hardware assets.
The asset age distribution and the asset model distribution.
The asset compliance status and the asset certification status.
To access the Overview view, you need to have the sn_ham.user role or the sn_ham.admin role.
To access the Overview view, navigate to Hardware Asset Management > Overview. Reference:
Overview
Hardware Asset Management roles


質問 # 46
Which of the following are considered assets? (Choose three.)

  • A. Contracts
  • B. Hardware
  • C. Software entitlements
  • D. Facilities
  • E. Software distributions

正解：C、D、E


質問 # 47
What are model records?

  • A. Models directly associate configuration item (CI) classes with asset classes
  • B. Models are any computer, device, software or service in the CMDB
  • C. Models are anything capable of being owned or controlled to produce economic value
  • D. Models are specific versions or various configurations of an asset

正解：D

解説：
Explanation
Model records are used to define the common attributes and characteristics of hardware assets, such as manufacturer, model number, device type, category, cost, etc.1 Model records help to standardize the hardware assets and simplify the asset management process by grouping assets with similar properties1 Model records are created and managed from the Product Catalog module under the Hardware Asset Management application2 Model records are not the same as configuration items (CIs), which are any computer, device, software, or service in the Configuration Management Database (CMDB)3 Model records do not directly associate CI classes with asset classes, although they can be linked to CI classes through the Class field4 Model records are not anything capable of being owned or controlled to produce economic value, which is a general definition of an asset References: 1: Model records - ServiceNow 2: Product Catalog - ServiceNow 3: Configuration Management Database - ServiceNow 4: Create a model record - ServiceNow : [Asset Management - ServiceNow]


質問 # 48
Classes are represented as tables in the ServiceNow database. Which is the base asset class?

  • A. cmdb_asset
  • B. alm_asset
  • C. alm_hardware
  • D. cmdb_hardware

正解：B

解説：
Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1 The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2 The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2 The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3 The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4


質問 # 49
Under which condition does the Now Platform NOT create an asset automatically?

  • A. Model characterization
  • B. Data justification
  • C. Configuration normalization
  • D. Data synching
  • E. Enforced CI verification

正解：D


質問 # 50
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?

  • A. Unique identifier
  • B. Unique source
  • C. Consolidate
  • D. Coalesce
  • E. Unique target
  • F. Combine

正解：D

解説：
Transform maps are used to transform imported hardware model data from an import set table to a target table, such as the Product Catalog or the Asset table1 Coalesce is an option that you can set on a field mapping to uniquely identify the same asset in order to merge or update records2 Coalesce means that the field is used as a unique key. If a match is found using the coalesce field, the existing record is updated with the imported information. If no match is found, a new record is inserted2 Coalesce helps to prevent duplicate records and ensure data consistency2 You can set coalesce on one or more fields in a transform map, but at least one coalesce field is required2 The other options, B. Consolidate, C. Unique identifier, D. Unique source, E. Unique target, and F. Combine, are not valid options for setting the unique identification of assets in transform maps


質問 # 51
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)

  • A. Cost Management
  • B. Discovery
  • C. Service Mapping
  • D. Data Certification
  • E. Procurement
  • F. Hardware Asset Management
  • G. Managed Documents

正解：A、D、E、F、G


質問 # 52
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

  • A. You have opted out of the ServiceNow Content Service
  • B. The hardware model content has not yet been downloaded from the Content Service
  • C. A normalization rule for the hardware model does not exist in the Content Service
  • D. Your hardware model form contains a good model number, but a badly formatted model name
  • E. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service

正解：A、B、E


質問 # 53
Which are valid hardware model lifecycle phases?
Choose 3 answers

  • A. Beta
  • B. End of Subscription
  • C. Pre-release
  • D. End of Life
  • E. Upgrade
  • F. General Availability

正解：C、D、F

解説：
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:
*Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
*General Availability: The hardware model is available for purchase and supported by the manufacturer.
*End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
*Disposal: The hardware model is disposed of or recycled.


質問 # 54
What happens to the consumable's asset record after it has been consumed?

  • A. The record is removed from the system
  • B. The record is marked inactive but remains in the system
  • C. The record state is set to in use
  • D. The record remains in the system for reporting purposes only

正解：B

解説：
Explanation
According to the ServiceNow Hardware Asset Management overview document1, consumables are items that are used up or depleted over time, such as toner cartridges, batteries, or paper1.
According to the ServiceNow Product Documentation on Consumables2, when a consumable is requested and delivered, an asset record is created for it in the Consumable Asset [alm_consumable] table2.
According to the ServiceNow Knowledge Base article on How to Modify a Consumable asset record after it has been Consumed3, once an asset is consumed, it is gone from the world, and so nothing should need to do anything more with the Consumable Asset record3.
However, the article also states that the record is marked inactive but remains in the system, and that this should never need to be done3. This implies that the default behavior of the system is to keep the record in the system but mark it as inactive after it has been consumed3.
Therefore, the correct answer is A. The record is marked inactive but remains in the system.
References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: ServiceNow Product Documentation: Consumables
3: How to Modify a Consumable asset record after it has been Consumed - ServiceNow - Now Support


質問 # 55
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate

  • A. The data is automatically created in a new record if the cost per item is more/less
  • B. The stock manager must merge the consumable records to create a blended quantity and cost
  • C. The data is automatically merged to create a blended quantity and cost
  • D. The stock manager must create a separate model record if the cost per item is more/less

正解：C

解説：
Explanation
Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3:
[Consumable Hardware Assets - ServiceNow]


質問 # 56
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

  • A. The software allocations are removed from the asset, but not returned to inventory.
  • B. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
  • C. The software allocations remain with the hardware asset and need to be reclaimed manually.
  • D. The behavior is controlled by the configurable system property glide.ham.retire_sw().
  • E. The software allocations are automatically returned back into inventory.

正解：B

解説：
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. References: 1: Hardware Asset Management - ServiceNow2


質問 # 57
Which is NOT considered an asset?

  • A. Switches
  • B. Routers
  • C. Buildings
  • D. Software entitlements
  • E. Websites

正解：E

解説：
According to the ServiceNow Hardware Asset Management documentation, a hardware asset is defined as
"any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Websites are not tangible or physical assets, but rather digital or virtual assets that are hosted on servers or other hardware devices. Therefore, websites are not considered hardware assets by ServiceNow. The other options, switches, routers, buildings, and software entitlements, are all examples of hardware assets or related items that can be managed by ServiceNow Hardware Asset Management. References:
* What is Hardware Asset Management?


質問 # 58
......


CIS-HAM認定試験は、組織内のハードウェア資産の管理を担当するITプロフェッショナルにとって理想的な選択肢です。この試験は、ハードウェア資産を管理するためのベストプラクティスと業界基準に関する候補者の知識を検証するように設計されています。また、ITの専門家がIT運用のこの重要な分野でのスキルと専門知識を高める絶好の機会でもあります。この認定は、候補者が雇用市場で際立ってキャリアを促進するのに役立つ貴重な資格を提供します。

 

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