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一番最新のPeoplecert ITIL-4-DITS試験問題集PDF2026年更新
Peoplecert ITIL-4-DITS（ITIL 4リーダー：デジタル＆IT戦略）試験は、デジタルおよびIT戦略の分野での専門家の知識とスキルをテストするために設計された認定試験です。この試験は、ITサービスの提供に広く認識されているITIL 4フレームワークに基づいています。この試験は、専門家がITIL 4フレームワークを理解し、デジタルおよびIT戦略の文脈でどのように適用できるかを開発するのを支援することに焦点を合わせています。デジタルとIT戦略の原則、ビジネス戦略を可能にする技術の使用、および他のビジネス機能とのデジタルとIT戦略の統合など、さまざまなトピックをカバーしています。
質問 # 24
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- B. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- C. Vision and strategy should be defined by the executive leader and communicated to me divisions
- D. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
正解：B
質問 # 25
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Ensure service costs are clear to the consumers to help regulate prices
- B. Adopt a short-term Increase in the pricing and margins
- C. Adjust competitive prices for the market and competition
- D. Establish long-term contracts with fixed prices to help secure future Income
正解：C
解説：
Adjusting competitive prices for the market and competition is about setting prices that reflect the value of the services, the demand and supply in the market, and the prices of similar or substitute services offered by competitors. This can help attract customers, increase sales, and gain market share. Reference: ITIL 4 Leader: Digital and IT Strategy, page 81
質問 # 26
Which is an example of industry disruption?
- A. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- B. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- C. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- D. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
正解：B
解説：
A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. Reference: ITIL 4 Leader: Digital and IT Strategy, page 37-38
質問 # 27
Which statement is CORRECT about risk management in digital organizations?
- A. All risks could cause harm to the organization if they are not managed
- B. All the organization's slaveholders should contribute to risk assessment
- C. All risk management efforts should focus on assets owned by the organization
- D. All risk management should start by assessing the current state
正解：B
質問 # 28
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Market relevance supported by ecosystem disruption
- B. Operational excellence supported by customer and market relevance
- C. Customer and market relevance supported by operational excellence
- D. Ecosystem disruption supported by operational excellence
正解：C
解説：
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
質問 # 29
Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?
- A. Plan a large-scale transformation, which will define the strategy
- B. Follow the guidance of a best practice digital transformation framework
- C. Define a digital strategy first, then base the transformation planning on it
- D. Plan the transformation as a series of minor incremental improvements
正解：C
質問 # 30
An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?
- A. Customer relevance
- B. Incumbency advantage
- C. Resource-based advantage
- D. Organizational agility
正解：C
質問 # 31
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Legging metrics report what has been achieved
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
正解：B
質問 # 32
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. A mixed demographic of users with varied levels of IT skills
- C. Knowledge and understanding of potential Innovative technology
- D. Well-trained service desk staff with a broad set of skills
正解：D
解説：
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
質問 # 33
An organization develops and delivers a range of digital products and services.
Which is the BEST approach to addressing the risks related to digital technology?
- A. Focusing on protecting the assets inside the organization
- B. Accepting extra work and investing in large projects
- C. Reducing the use of digital technology
- D. Taking small, calculated risks that do not have a large impact
正解：D
質問 # 34
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. High risk capacity, low risk appetite
- C. Low risk capacity, high risk appetite
- D. High risk capacity, high risk appetite
正解：C
解説：
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
質問 # 35
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. An inventory of the mam technology components that will be located at the head office data centre
- B. Definitions of the service management toolsets needed to support the service
- C. A list of vendors who will provide the components mat form the social media service
- D. Descriptions of the series of steps for the work that is required to create and support the service
正解：D
解説：
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
質問 # 36
An organization is reviewing its strategy, and evaluating how its products and services are perceived by its consumers.
Which aspect of the service value system is the organization reviewing?
- A. Value
- B. Governance
- C. Practices
- D. Opportunity
正解：A
質問 # 37
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. individual initiatives should be defined and implemented separately
- C. The organization's governing body should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
正解：D
解説：
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
質問 # 38
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.
Which characteristic should they focus on to achieve this?
- A. Lean
- B. Agile
- C. Resilient
- D. Continuous
正解：A
質問 # 39
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch 10 funding teams and value streams
- B. Provide additional funding via the research and development budget
- C. Provide additional funding lo development and operations
- D. Switch to funding programmes and protects
正解：A
解説：
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
質問 # 40
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Dis risk
- C. innovation risk
- D. Cyber security risk
正解：A
質問 # 41
A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?
- A. Cannibalism
- B. Erosion
- C. Concurrence
- D. Synergism
正解：D
質問 # 42
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Engagement risk
- B. Dis risk
- C. innovation risk
- D. Cyber security risk
正解：D
解説：
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
質問 # 43
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. The Chief Digital Officer should define and implement the programme
- B. individual initiatives should be defined and implemented separately
- C. The organization's governing body should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
正解：D
質問 # 44
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Cannibalism
- B. Erosion
- C. synergism
- D. Concurrence
正解：B
質問 # 45
An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy.
What should be described in the section on opportunity cost?
- A. The value that would be generated if the organization made a different investment
- B. The technology and resource costs of migrating to the cloud services
- C. The estimated increase in revenue generated from sales of the new services
- D. The ongoing cost of maintaining and supporting the cloud services
正解：A
質問 # 46
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. PESTLE analysis
- B. Digital transformation
- C. Customer 360
- D. Employee 360
正解：C
質問 # 47
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Peoplecert ITIL-4-DITS試験は、多肢選択試験とシナリオベースの試験の2つのパートで構成されています。多肢選択試験は40問、シナリオベースの試験は4問から成り立ちます。試験の時間制限は150分で、合格スコアは70％です。試験は、英語、ドイツ語、フランス語、スペイン語、日本語など、複数の言語で提供されています。
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