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質問 # 11
When copying a source project to a target project, what fields are copied by default?
Choose 3 answers
- A. State
- B. Short description.
- C. Duration fields.
- D. Number.
- E. Planned dates.
正解:B、C、E
質問 # 12
Which stage of the Now Create methodology includes Transition, Mobilize, Prepare and Conduct?
- A. Transition
- B. Prepare
- C. Initiate
- D. Close
正解:A
解説:
Explanation
The Transition stage of the Now Create methodology includes the activities of Transition, Mobilize, Prepare and Conduct. This stage is focused on transitioning the solution from development to production, mobilizing the stakeholders for the go-live, preparing the environment and data for the launch, and conducting the final testing and validation. You can find more information about the Transition stage in the Now Create ebook or the Project Methodology website for ServiceNow.
質問 # 13
What information are users required to enter on a cost plan for a demand?
- A. Cost type
- B. Functional currency
- C. Discount Rate %
- D. Total planned cost
正解:A
解説:
Explanation
According to the Cost plan breakdown document, users are required to enter the cost type for each cost plan line item. Cost type is a mandatory field that specifies the type of cost, such as labor, software, hardware, etc.
The other options are not required fields for a cost plan for a demand. Discount Rate % is an optional field that applies a discount rate to the cost plan. Total planned cost is a read-only field that displays the sum of the planned cost for all the cost plan breakdowns. Functional currency is a system property that defines the currency used for cost management.
質問 # 14
On the demand form, what does the Discount Rate impact?
- A. Internal Rate of Return %.
- B. Net Present Value (NPV).
- C. Financial Benefit.
- D. ROI.
正解:B
解説:
Explanation
According to the ServiceNow documentation1, the discount rate on the demand form impacts the net present value (NPV) of the demand. The NPV is the difference between the present value of the benefits and the present value of the costs of the demand. The discount rate is the rate used to discount future cash flows to their present value. A higher discount rate means that future cash flows are worth less in the present, and vice versa. The other options are incorrect because:
A: ROI: The ROI (return on investment) is the ratio of the net value to the estimated cost of the demand. The discount rate does not affect the ROI, as both the net value and the estimated cost are based on the present value of the cash flows2.
C: Financial Benefit: The financial benefit is the sum of the present value of the benefits of the demand. The discount rate does not affect the financial benefit directly, but only indirectly through the NPV calculation3.
D: Internal Rate of Return %: The internal rate of return % (IRR) is the discount rate that makes the NPV of the demand equal to zero. The discount rate does not affect the IRR, but rather the IRR is derived from the NPV equation4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/refe
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/conc
質問 # 15
If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.
- A. com.snc.project.copy.additional_attributes
- B. com.snc.project.rollup_project_start_date
- C. com.snc.project.calculate_roi
- D. com.snc.project.multicurrency.rollup_if_different
正解:D
解説:
Explanation
According to the ServiceNow documentation1, this property controls whether the cost roll-ups are performed when a sub-project and parent project have different project currencies. If this property is set to true, then the system converts the sub-project currency to the parent project currency using the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system does not perform the cost roll-ups for sub-projects with different currencies.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
質問 # 16
Which is the minimum role that has access to the Project Administration > Settings > Preferences-Project module?
- A. sys_admin
- B. it_program_manager
- C. it_pps_admin
- D. it_project_manager
正解:C
解説:
Explanation
According to the ServiceNow documentation1, the it_pps_admin role is the minimum role that has access to the Project Administration > Settings > Preferences-Project module. This role can configure the project preferences, such as the default project template, the default project currency, and the default project status.
The other options are incorrect because:
A: it_program_manager: The it_program_manager role can create and manage programs, but not project preferences2.
B: sys_admin: The sys_admin role can access all modules and features on the platform, but it is not the minimum role required for the Project Administration > Settings > Preferences-Project module3.
C: it_project_manager: The it_project_manager role can create and manage projects, but not project preferences4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-managem
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/conce
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
質問 # 17
What is a resource event?
- A. An event scheduled by a project manager.
- B. A non-scheduled activity impacting capacity.
- C. A block of time that a resource spends on a task.
- D. An external event.
正解:B
解説:
Explanation
A resource event is a non-scheduled activity that affects the availability and capacity of a resource or a group of resources. Examples of resource events are vacations, holidays, training, or sick leave. Resource events can be created by resource managers or resources themselves, and they can be viewed in the resource calendar or the resource workbench. You can find more information about resource events in the Product Documentation for ServiceNow.
質問 # 18
Depending on the execution type selected for a particular project, one of these dashboards will also be available:
- A. User Manager Dashboard
- B. PMO Dashboard
- C. Timecard Dashboard
- D. Project Summary - Waterfall Dashboard
正解:D
解説:
Explanation
According to the Project Summary - Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary - Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.
質問 # 19
What features are not included in a teamspace application but can be added in teamspace settings? Choose 2 answers
- A. Demand Assessments
- B. Idea
- C. Workbench configuration
- D. Project
正解:A、B
解説:
Explanation
According to the Teamspaces document, features such as idea and demand assessments are not included in a teamspace application by default, but can be added in teamspace settings. Idea is a feature that allows users to submit and vote on ideas for new or improved products, services, or processes. Demand assessments are a feature that allows users to evaluate the demands based on various criteria, such as strategic alignment, risk, and return on investment. The other options are not correct, as they are features that are included in a teamspace application by default. Workbench configuration is a feature that allows users to customize the workbench for the teamspace. Project is a feature that allows users to create and manage projects within the teamspace.
質問 # 20
Which demand category would a demand manager select, if they need to create an enhancement?
- A. Operational
- B. Defect
- C. Strategic
- D. Change
正解:A
質問 # 21
Using the Request type field on a resource plan, which options can be used to request a resource?
Choose 3 answers
- A. Person Days
- B. Hours
- C. Day
- D. FTE
- E. Month
正解:A、B、D
解説:
Explanation
Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.
質問 # 22
Is resource capacity derived from FTE or schedules?
- A. Neither.
- B. Only FTE.
- C. Both.
- D. Only Schedules.
正解:D
解説:
Explanation
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.
質問 # 23
Users with what role can be considered for resource planning?
- A. pps_resource.
- B. it_user.
- C. it_project_user.
- D. it_pps_user.
正解:A
解説:
Explanation
According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.
質問 # 24
The combination of the user and the assigned portfolio must be unique when adding a user to which registry?
- A. Event Registry.
- B. UX Page Registry.
- C. Stakeholder Registry.
- D. Application Registry.
正解:C
解説:
Explanation
According to the Stakeholder Registry document, the combination of the user and the assigned portfolio must be unique when adding a user to the stakeholder registry. The stakeholder registry is a table that stores information about the stakeholders of a portfolio. The other options are not correct, as they are not registries that require a unique combination of user and portfolio. The application registry is a table that stores information about the applications in the system. The event registry is a table that stores information about the events that trigger notifications. The UX page registry is a table that stores information about the UX pages that are available for portfolios.
質問 # 25
Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
- A. pm_toplevel_project
- B. pm_project
- C. pm_home_page_config
- D. project_template_config
正解:C
解説:
Explanation
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:
pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3.
project_template_config: Stores information about project templates.
質問 # 26
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, what allocation spread should be used?
- A. Even.
- B. Back Load.
- C. Any.
- D. Front Load.
正解:C
解説:
Explanation
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, the allocation spread should be set to Any. This option allows the it_project_manager to manually enter the hours for each month or quarter in the resource plan. The other options (Even, Back Load, and Front Load) automatically distribute the hours evenly, from the end, or from the start of the time frame, respectively. You can find more information about the allocation spread in the Product Documentation for ServiceNow.
質問 # 27
What does the project status report allow project managers to do?
Choose 2 answers
- A. Print as a PDF attachment
- B. Show historical trend of project KPI's
- C. View the project Gantt chart
- D. View the WBS
正解:A、B
解説:
Explanation
The project status report allows project managers to do the following:
Show historical trend of project KPI's: The project status report displays the key performance indicators (KPIs) of the project, such as schedule variance, cost variance, and earned value. It also shows the historical trend of these KPIs over time, which helps project managers monitor the progress and performance of the project. You can find more information about the project status report KPIs in the Product Documentation for ServiceNow.
Print as a PDF attachment: The project status report can be printed as a PDF attachment and sent to the stakeholders or sponsors of the project. This helps project managers communicate the status and health of the project in a clear and concise format. You can find more information about the project status report PDF attachment in the Product Documentation for ServiceNow.
質問 # 28
Which plugin activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation?
- A. Ideation with PPM
- B. Resource Management
- C. Agile Development 2.0
- D. Test Management 2.0
正解:A
解説:
Explanation
According to the Innovation Management document, the plugin that activates the Ideas module to gather and evaluate ideas efficiently, and quickly identify ideas for implementation is Ideation with PPM. This plugin enables the Innovation Management application, which allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. The other options are not correct, as they are not plugins that activate the Ideas module. Test Management 2.0 is a plugin that enables the Test Management
2.0 application, which allows users to create, plan, and execute tests. Agile Development 2.0 is a plugin that enables the Agile Development 2.0 application, which allows users to manage scrum or development work throughout the lifecycle. Resource Management is a plugin that enables the Resource Management application, which allows users to manage resource plans and allocations.
質問 # 29
Can an it_project_manager convert a task to a milestone?
- A. No, this can only be done by a system admin.
- B. Yes, by right-clicking on the task in the Planning Console.
- C. Yes, if the task is assigned to the project manager.
- D. No, the PPS admin role is also required.
正解:B
解説:
Explanation
According to the Planning Console document, an it_project_manager can convert a task to a milestone by right-clicking on the task in the Planning Console and selecting Convert to Milestone. The other options are not correct, as they are not the ways to convert a task to a milestone. A system admin or a PPS admin role is not required for this action. The task assignment is not relevant for this action.
質問 # 30
Which artifacts can be linked to either a program, a portfolio, both, or neither?
Choose 2 answers
- A. Operational plans
- B. Projects
- C. Demands
- D. Stories
- E. Test cases
正解:B、C
質問 # 31
Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?
- A. 'Enable altering of planned date for task in WIP/Closed'.
- B. 'Calculate ROI percentage based on a project's estimated cost and its net value'.
- C. 'Rollup project start date from tasks'.
- D. 'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.
正解:D
解説:
Explanation
According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
質問 # 32
The color band at the top of the project card in Project Workspace displays what project attribute?
- A. State
- B. Risk
- C. Issues
- D. Status
正解:D
解説:
Explanation
According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value. The other options are incorrect because:
B: Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band2.
C: State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band3.
D: Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band4.
1:
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/conc
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/refer
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/
質問 # 33
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ServiceNow CIS-SPM公式認定ガイドPDF:https://www.passtest.jp/ServiceNow/CIS-SPM-shiken.html
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