[2022年03月24日] 最新でリアルな78950X試験問題集解答
あなたを簡単に合格させる78950X試験問と正確なAvaya Contact Center Select Implementation and Maintenance ExamのPDF問題
質問 26
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and applied to the agents servicing the skillset.
- B. The skillset threshold class must be created and assigned to the skillset in configuration.
- C. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- D. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
正解: B
質問 27
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can schedule multiple applications for backup in a single scheduling task.
- B. The backup folder contains backup files for each application you select.
- C. You can schedule on a frequency of a specific date.
- D. Regularly occurring backups create a new backup folder for the previous backup.
- E. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
正解: B,C,E
質問 28
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The Multimedia Contact Manager
- B. The CCMA
- C. The E-mail Manager
- D. The outbound campaign Management Tool
正解: B
質問 29
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One multiplicity license
- B. One voice license
- C. One mobile agent license
- D. One multimedia license
正解: A,B
質問 30
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Verify SIP trunks are available for the ACCS integration.
- B. Change the IP Office SIP Domain to match the ACCS system.
- C. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
- D. Administer the ACCS system SIP Domain to match the IP Office.
正解: B,C
質問 31
Refer to the exhibit.
What does the Mailbox status relate to?
- A. The connection with the multimedia database is established.
- B. The connection with the web communication server is established.
- C. The connection with the recipient mailbox is established.
- D. The connection with the multimedia system is established.
正解: C
質問 32
Which tool or web page does the administrator use to manually synchronize IP Office and Avaya Contact Center Select (ACCS) user data?
- A. IP Office System Status
- B. IP Office Web Manager
- C. ACCS, Configuration component
- D. ACCS, Contact Center Manager component
正解: A
質問 33
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
- A. 0
- B. 1
- C. 2
- D. 3
正解: A
質問 34
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?
- A. It is not required for a VMware deployment.
- B. It is included in the Avaya Contact Center Select Software Appliance
- C. It is downloaded from PLDS.
- D. It is supplied by the customer.
正解: D
質問 35
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?
- A. Security Settings
- B. IP Office
- C. Multimedia
- D. Licensing
正解: B
質問 36
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. ACCS CCMA Configuration
- B. ACCS CCMM Administrator
- C. Orchestration Designer (OD)
- D. IP Office Configuration
正解: C,D
質問 37
When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?
- A. They appear in the problems view in Orchestration Designer.
- B. They appear in the error log view.
- C. The errors are automatically corrected.
- D. The errors are signaled by Orchestration Designer at the instant they occur,
正解: C
質問 38
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?
- A. Enter the advanced password, right click on the service and select restart.
- B. Right click on the service and select reboot.
- C. Enter the advanced password, right click on the service and select end process.
- D. Right click on the service and select restart.
正解: A
質問 39
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. SIP user account
- B. Windows user account
- C. Active Directory Domain account
- D. IP Office user account
正解: B,C
質問 40
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- B. The Replication account setup must be different between Primary and Backup AAMS.
- C. Enable High Availability should only be selected on the Primary AAMS.
- D. The UUID from Backup AAMS should be selected for use on Primary AAMS.
正解: A
質問 41
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The IP Office Short Code is not configured under the IP Office Server node.
- B. The control directory number is not acquired.
- C. The master script is not activated.
- D. No agents are logged into any ACCS skillsets.
正解: D
質問 42
Which type of activity code requires skillsets to be assigned?
- A. Activity code
- B. Not Ready Reason code
- C. Walk Away Reason code
- D. Post Call Processing Reason code
正解: A
質問 43
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
- A. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
- B. Log into the vCenter or vSphere.
- C. Download the WebLM Software Appliance from PLDS-
- D. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
正解: A,B
質問 44
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to offer the caller a selection prompt.
- B. It is used to play re-assurance messages to the caller.
- C. It is used to connect the caller to voice mail.
- D. It is used to play music to the caller.
正解: C
質問 45
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
- A. The outbound component of the ACCS Launchpad
- B. The ACCS Multimedia administration component
- C. The ACCS Ignition Wizard
- D. The Configuration component of the ACCS Launchpad
正解: B,C
質問 46
For which operation is the Outbound Mail Handler component of the Email Manager responsible?
- A. Applying the rules engine to determine what skillset to queue the contact to
- B. Logging into the corporate email server and sending the auto-reply
- C. Retrieving email messages from the corporate email server
- D. Saving email attachments to the appropriate folder
正解: A
質問 47
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)
- A. ACCS and IP Office resides on a single VMware host server
- B. Avaya Contact Center Select software appliance
- C. Avaya Contact Center Select DVD
- D. Avaya Contact Center Select hardware appliance
- E. IP Office 500V2 voice platform
正解: A,B,E
質問 48
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