[2022年10月] 今すぐダウンロード！リアルSalesforce B2C-Solution-Architect試験問題集テストエンジン試験問題
最新B2C-Solution-Architectテスト問題集を試そう！最新Salesforce試験合格させます
質問 17
A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers
- A. Ability to have a customer leave a journey when they have an escalated case.
- B. Ability to allow the agent to see purchase history to support case management
- C. Ability to de-duplicate and create a single customer identity.
- D. Ability to create a B2C storefront using Digital Experiences.
正解: B,C
質問 18
An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?
- A. Request and Reply
- B. Publish / Subscribe
- C. Asynchronous Call-Out
- D. Batch Data Synchronization
正解: A
質問 19
A university has several small departmental organizations scattered across different colleges. Each of which has its own finances, business processes, and strategies that are sometimes at odds. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs.
What should a Solution Architect recommend to meet their needs?
- A. Marketing Cloud with Enterprise Communication Strategy and a single Salesforce org with Connected Campus for consolidating existing departmental orgs
- B. Marketing Cloud with multiple business units, Marketing Cloud Connect, and multiple existing Salesforce orgs
- C. Marketing Cloud with multiple business units and a single Salesforce org with Divisions for consolidating existing departmental orgs
- D. Marketing Cloud with Enterprise Communication Strategy, Marketing Cloud Connect, and multiple existing Salesforce orgs
正解: A
質問 20
A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?
- A. Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
- B. Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
- C. Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs
- D. Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
正解: D
質問 21
A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers
- A. Enable SSO on both Service Cloud and Marketing Cloud.
- B. Configure Marketing Cloud Connect,
- C. Define which system is acting as an identity provider (IDP).
- D. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
- E. Enable MFA on the identity provider (IDP).
正解: A,B,E
質問 22
A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers
- A. Orders
- B. Profile
- C. Customer
- D. Contact
正解: A
質問 23
Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers
- A. Additional infrastructure (for example Heroku servers) may be required to host the application
- B. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks
- C. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
- D. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
- E. Developers will still be required to use the Commerce SDK for security purposes
正解: B,C,D
質問 24
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers
- A. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
- B. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
- C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
- D. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
- E. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
正解: A,C,E
質問 25
A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers
- A. Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.
- B. Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
- C. Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
- D. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
- E. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.
正解: A,C,E
質問 26
A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers
- A. The synchronized data extensions will include the token and all PII attributes
- B. The standard email address field for contacts and leads needs to be populated with a token
- C. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
- D. The token with all supporting attributes will need to be stored in Service Cloud
正解: A,C
質問 27
Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers
- A. The external data is changing frequently
- B. Need real-time access to a small fraction of external data
- C. Need access to all external data in near real-time
- D. Integrating external data without writing custom code
- E. Accessing external data using workflows and triggers
正解: A,C,D
質問 28
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers
- A. Third-party application or AppExchange tool
- B. Lightning Data Services
- C. Customer 360 Data Manager
- D. Duplicate Matching Rules
正解: C
質問 29
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
- A. Default user is required for anonymous storefront shoppers.
- B. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
- C. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
- D. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
- E. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
正解: B,C,D
質問 30
Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to-opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers
- A. Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
- B. Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
- C. Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.
- D. Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
正解: A,C
質問 31
A large cosmetics company is planning a customer marketing campaign this summer that allows early access to new product launches in exchange for consent to contact participants through text or email. Future communications to those who 'opt-in' includes information on future product launches, store events, and holiday promotions.
The company plans to offer a 'preference center' within the commerce experience, where authenticated users can opt-in or opt-out of various methods of direct communication.
In which two ways should a Solution Architect define the appropriate systems and methods for user registration and communication preferences, and recommend where native platform functionality within each platform may need to be extended?
Choose 2 answers
- A. Implicitly enroll all customers in direct mobile communications during checkout, and allow customers to opt-in or opt-out of all services via email sent by Marketing Cloud.
- B. Allow cookie consent to auto-enable email and/or mobile communications directly to the customer.
- C. Use native B2C Commerce registration options during the browse and checkout experience, and extend these features to provide an opt-in or opt-out communication preference center on a secure page within the same storefront UI.
- D. Allow customers to unsubscribe via email with one click, and opt-in or opt-out of specific communication methods through a hosted preference center.
正解: A,D
質問 32
During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers
- A. Does the team need front-end development capabilities?
- B. How often do you update surveys?
- C. Will you ever have more than nine possible answers for a survey question?
- D. How many survey responses would you anticipate in a peak 24-hour period?
- E. Will the teams need the ability to change designs?
正解: C,D
質問 33
Refer to the exhibit.
A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers
- A. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
- B. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
- C. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
- D. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.
- E. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
正解: A,D,E
質問 34
A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
- A. Implement Aloha template for students to access email with Salesforce Authenticator app.
- B. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
- C. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
- D. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
正解: B
質問 35
A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers
- A. The locale is not set correctly in the body of the email template.
- B. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
- C. The subscriber in Marketing Cloud does not have a preferred locale set.
- D. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
正解: A,B
質問 36
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers
- A. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
- B. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.
- C. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
- D. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
正解: A,D
質問 37
A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?
- A. Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes
- B. Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox
- C. Set up one Marketing Cloud instance for each sandbox in Service Cloud
- D. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes
正解: C
質問 38
......
あなたを必ず合格させるB2C-Solution-Architect問題集PDF2022年最新のに更新された62問あります：https://www.passtest.jp/Salesforce/B2C-Solution-Architect-shiken.html
検証済み！B2C-Solution-Architect問題集と解答でB2C-Solution-Architectテストエンジン正確解答付き：https://drive.google.com/open?id=1u1iDNxwUd8tgVFKQCoP19Qx0kfsiCuah