[2023年03月14日]1z0-1064-22試験問題集でOracle練習テスト問題
最新でリアルな1z0-1064-22試験問題集解答
Oracle 1z0-1064-22 認定試験の出題範囲：
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質問 40
Which two options are true about reporting on milestones?
- A. Administrator-defined milestone data is not included in Analytics.
- B. No standard reports on milestones are provided.
- C. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
正解: A,D
質問 41
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Available
- B. Interval
- C. Time Period
- D. Start/Stop
- E. Duration
正解: E
質問 42
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
- A. You have not enabled the Computer Telephony Integration (CTI) service.
- B. You entered a toolbar height that is not more than 70 pixels.
- C. The signed-in user does not have the appropriate access privileges to a toolbar.
- D. The only toolbar enabled is the default one, and you must configure at least two.
- E. You did not enable the vertical toolbar which is required, while the horizontal is optional.
正解: A,E
質問 43
Which three types of data are included in the interaction associated with a normal call flow?
- A. Start time of the call
- B. Service Request create date
- C. Contact name
- D. Channel
- E. Agent name
正解: B,C,E
質問 44
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
- B. You must retrieve large volumes of data through a REST API endpoint.
- C. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
- D. You can download large volumes of SR data from the Analytics interface.
正解: A,D
質問 45
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. a configured profile option to schedule the retrieval of emails
- B. an inbound message filter per sender
- C. a configured job to process inbound emails
- D. an inbound message filter per time schedule
正解: D
質問 46
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Resolutions
- B. Manage Service Request Categories
- C. Manage Service Request Status Values
- D. Manage Service Request Products
- E. Manage Service Request Severities
- F. Manage Service Request Queue
正解: B,C,D,F
質問 47
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows the display of a product hierarchy specifically for service purposes
- B. allows you to use the same product hierarchy as sales
- C. requires less work and effort
- D. allows use of a simpler hierarchy
正解: B,C
質問 48
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
- D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
正解: D
質問 49
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
- B. Configure your self-registrations so that they are automatically approved.
- C. Configure the self-registrations to restrict registration to only existing Contacts.
- D. Disable the anonymous access option in your DCS application.
正解: B,C,D
質問 50
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
正解: A,D
質問 51
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. system administrator approval
- B. nothing (DCS applications are always available to all users.)
- C. moving the application to Staging and subsequently to Production status
- D. a single "publish" action to complete the task
正解: B,C
質問 52
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
- A. have to contact Oracle Support for the permission to deploy your custom DCS application
- B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- C. not be able to preview your application before you publish it
- D. be required to create all of your own components for the display of Engagement Cloud objects
正解: D
質問 53
Which three subobject functions are included in the REST API for Service Requests (SRs)?
- A. Delete activity
- B. Update resource manager
- C. Delete message
- D. Update SR reference
- E. Update resource member
正解: A,D,E
質問 54
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
- A. Filter the selection of the product related to the service request, when filtering by a particular category.
- B. The hierarchical structure of the categories helps to improve the service request classification.
- C. Categories determine the steps an agent must follow to close the service request.
- D. Categories facilitate the assignment of an agent to the service request.
- E. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
正解: B,D,E
質問 55
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1z0-1064-22認証試験問題集解答を提供しています：https://drive.google.com/open?id=1Eon_V8CGpm4SuwPcpEa5ZuLer3k-rpMt
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