[2023年12月最新リリース]PC-CIC-Core試験問題はあなたをパスさせる
Genesys PC-CIC-Core試験基本問題とアンサー
質問 # 32
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?
- A. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.
- B. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
- C. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
- D. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
正解：D
質問 # 33
You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.
- A. System Parameters
- B. Groups
- C. User
- D. Schedules
- E. Default User
- F. Skills
- G. Lines
- H. Workgroups
- I. Users
- J. Roles
正解：E
質問 # 34
You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?
- A. Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.
- B. Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.
- C. Select the mailbox in the Default Schedule for the selected E-mail Profile.
- D. Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.
正解：A
質問 # 35
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
- A. Manually create each phone in the Managed IP Phones container.
- B. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
- C. Manually create all of the phones in the Stations container.
- D. Use the import wizard in the Stations container to import the phones from a .csv list.
正解：B
質問 # 36
When creating non-managed stations, what must be created so that port 5060 is used for the receive port?
- A. Registration group
- B. Default station setting
- C. Registration or contact line
- D. Dial group
正解：C
質問 # 37
What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.
- A. Interaction Center Business Manager
- B. Interaction Reporter
- C. Interaction Administrator
- D. Interaction Attendant
正解：A
質問 # 38
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
- A. Default Station
- B. Default Role
- C. Default Workgroup
- D. Default User
正解：D
質問 # 39
What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?
- A. Interaction Designer
- B. Interaction Administrator
- C. Interaction Attendant
- D. Setup Assistant
正解：B
質問 # 40
You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)
- A. Create a managed IP phone template for the correct phone model.
- B. Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
- C. Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.
- D. Use an existing .CSV file that you have available.
正解：A、B
質問 # 41
What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?
- A. Security Rights
- B. Administrator Access
- C. Master Administrator
- D. Access Control
正解：D
質問 # 42
Match the Interaction Attendant call flow type with the correct definition.
正解：
解説：
質問 # 43
Under what circumstances is it useful to create a Client Button?
- A. When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.
- B. To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
- C. You want your customers to be able to phone you by pressing a custom button on a web page.
- D. When you have created a unique interface using an API and want to add a custom Pickup button to it.
正解：B
質問 # 44
What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?
- A. Cost
- B. Interaction's time in queue
- C. Skill desire to use
- D. Skill proficiency
正解：C
質問 # 45
What queue type requires handler customization to configure and finalize ACD processing?
- A. Logical Workgroup
- B. Custom
- C. Group Ring
- D. Functional Workgroup
正解：B
質問 # 46
The call center supervisor for your company must have access to the three workgroups that she manages in order to make changes to workgroup membership as necessary and to manage the workgroup settings. You want to ensure she can view only those workgroups in interaction Administrator and nothing else.
How would you configure the supervisor's account to provide access only to the three workgroups?
- A. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant the role access to only the three requested workgroups.
- B. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Administrator Access. Then grant her access to *[all].
- C. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Access Control. Then grant the role access to only the three requested workgroups.
- D. Create a Role and add the supervisor to that Role. In the Role container select the Security tab and select Master Administrator.
正解：A
質問 # 47
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PC-CIC-Core練習テストエンジン購入前に試そう62試験問題：https://drive.google.com/open?id=18JjJn-3IZW-Q0rXESQ_YzMxdbbipC8f0