最適なPC-CIC-Core試験準備問題集でGenesys PC-CIC-Core問題集PDFを試そう！[2023]
Genesys PC-CIC-Core試験受験生を確実にパスさせるPC-CIC-Core学習問題集
質問 # 19
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?
- A. Intercom, Emergency, Local, and Long Distance
- B. Intercom, Emergency, Local, Long Distance, and International
- C. Long Distance
- D. Intercom, Emergency, and Local
正解：A
質問 # 20
You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?
- A. Round-robin
- B. ACD
- C. Sequential
- D. Group Ring
- E. Custom
正解：B
質問 # 21
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
- A. Round-robin
- B. ACD
- C. Sequential
- D. Group Ring
- E. Custom
正解：C
質問 # 22
You are configuring an email schedule in Interaction Attendant. You want to send a reply when an email is received so that the sender knows that they should expect a response within 24 hours.
What operation would you use to provide this functionality?
- A. Set Routing Options
- B. Build Reply
- C. Email Transfer
- D. Email Callback
正解：B
質問 # 23
When creating non-managed stations, what must be created so that port 5060 is used for the receive port?
- A. Registration or contact line
- B. Default station setting
- C. Registration group
- D. Dial group
正解：A
質問 # 24
What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?
- A. Master Administrator
- B. Security Rights
- C. Access Control
- D. Administrator Access
正解：C
質問 # 25
You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.
What type of operation in interaction Attendant would you use for this functionality?
- A. External Transfer
- B. Menu Transfer
- C. Agent Transfer
- D. Group Transfer
正解：D
質問 # 26
Your company has 12 Support interns starting work next Monday. Their network accounts, and mailboxes have been created and a distribution list called "Support Interns" has been created for this group.
What Interaction Administrator tool allows you to easily import users from a distribution list?
- A. The Messaging Import Assistant
- B. The User Worksheet
- C. The Add Users Assistant
- D. The CIC Distribution List Assistant
正解：C
質問 # 27
You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?
- A. Interaction Attendant
- B. Interaction Center Business Manager
- C. Interaction Administrator
- D. System Manager
正解：A
質問 # 28
You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?
- A. You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.
- B. Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.
- C. Assign the main number in the Incoming Call Selection area of the Default Profile property window.
- D. Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.
正解：A
質問 # 29
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
- A. The Managed IP Phones Assistant in the Managed IP Phones container
- B. The Station Assistant in the Stations container
- C. The Managed IP Phones Assistant in the Stations container
- D. The Stations Assistant in the Managed IP Phones container
正解：C
質問 # 30
You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?
- A. Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
- B. Use the Stations Assistant to update the firmware on the phones.
- C. Continue to update the phones manually. This is the most efficient process for completing this task.
- D. There is no way to update the firmware on IP phones.
正解：B
質問 # 31
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
- A. Default Workgroup
- B. Default Role
- C. Default User
- D. Default Station
正解：C
質問 # 32
You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)
- A. Use the Help menu in the Interaction Administrator interface
- B. Select the help manual on the product pages of the Interactive Intelligence website.
- C. Use the link from Start>Programs>Interactive Intelligence
- D. From the Interaction Client, select Help>interaction Administrator.
- E. Press F1 from any one of the property pages in Interaction Administrator.
正解：A、C、E
質問 # 33
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?
- A. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
- B. An agent could receive up to 2 chats at once.
- C. An agent could receive up to 3 chats at once.
- D. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
正解：B
質問 # 34
What statement is true regarding this user?
- A. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
- B. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
- C. The user cannot receive emails because his default workstation is not defined.
- D. The user will not be active until the default workstation is defined.
正解：C
質問 # 35
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