GCX-SCR練習Genesys高合格率回答あなたを試験は高確率で合格させます！[2025]
最高の方法からパスGenesys Cloud CXのGCX-SCR試験合格させます
質問 # 13
By default, scripting doesn't have a separate data type for decimals.
- A. False
- B. True
正解：B
解説：
By default, Genesys Cloud CX scripting does not have a separate data type specifically for decimals. Instead, decimals are typically handled as numbers within the existing number data type. This means that decimal values can be used, but they are not explicitly differentiated from integers by a distinct data type in the scripting environment.
References:
* Genesys Cloud CX Scripting Data Types Documentation.
質問 # 14
Which data type is not supported in the scripter interface?
- A. Boolean
- B. Number
- C. Char
- D. String
正解：C
解説：
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.
質問 # 15
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
- A. False
- B. True
正解：B
解説：
You can indeed combine Genesys Cloud CX Voice with BYOC Cloud to leverage the benefits of both cloud telephony connection options. Genesys Cloud CX Voice provides a fully managed telephony service, while BYOC (Bring Your Own Carrier) Cloud allows you to use your own telephony provider. Combining these options can give your organization flexibility, allowing you to maintain existing carrier relationships while benefiting from the scalability and management features of Genesys Cloud CX.
質問 # 16
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
- A. False
- B. True
正解：A
解説：
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.
質問 # 17
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
- A. Hello {{Outbound.OrstName}}
- B. Hello (Outbound.RrstName
- C. Hello {Outbound.EirstName>
- D. Hello [Outbound.EirstName]
正解：A
解説：
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.
質問 # 18
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
- A. Creation of interaction-specific script templates
- B. Labels based on interaction type
- C. Integration of text and graphics
- D. Classification based on interaction route
- E. Utilization of visual controls
正解：B、C、E
解説：
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.
質問 # 19
You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?
- A. The script is shared with other administrators.
- B. The script is assigned to an outbound dialing campaign.
- C. The script is locked for editing.
- D. The script contains critical information.
正解：B
解説：
In Genesys Cloud CX, a script cannot be deleted if it is currently assigned to an active outbound dialing campaign. The system prevents deletion to ensure that ongoing operations are not disrupted. This measure protects the integrity of the campaign, ensuring that agents continue to have access to the necessary scripts during interactions.
Before attempting to delete the script, you must first unassign it from the campaign or ensure that the campaign is no longer active.
質問 # 20
Which of the following is NOT a feature of Genesys Cloud CX contact center?
- A. Automatic Call Distribution
- B. Human Capital Management
- C. Workforce Management
- D. Quality Management
正解：B
解説：
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX
質問 # 21
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.
- A. Nesting Indicators
- B. Validate
- C. Debug
- D. Container
正解：A
解説：
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.
質問 # 22
Select the default page name which the editor automatically adds when you create a new script.
- A. Home Page
- B. Script Page
- C. Start Page
正解：C
解説：
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
質問 # 23
Where are Genesys Cloud CX call recordings stored by default?
- A. Microsoft Azure Cloud
- B. Google Cloud Platform
- C. AWS Cloud
- D. On-premises servers
正解：C
解説：
Genesys Cloud CX stores call recordings by default on AWS Cloud. AWS (Amazon Web Services) is the cloud service provider used by Genesys Cloud CX for its infrastructure, which includes the storage of call recordings. This cloud-based storage ensures scalability, reliability, and accessibility of call recordings, supporting various compliance and data retention needs.
This setup provides the benefits of cloud storage, including high availability, security, and easy access to recordings from anywhere.
質問 # 24
Once you set the page name in the script, you cannot change it later.
- A. False
- B. True
正解：A
解説：
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 25
Which components are bound together to add a scheduled callback option to your script?
- A. Date/Time and Input
- B. Date/Time Input and Button
- C. Contact List form and Button
- D. Text and Button
正解：B
解説：
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.
質問 # 26
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
- A. False
- B. True
正解：A
解説：
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts. The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 27
Every script page has a horizontal stack container placed in it by default.
- A. False
- B. True
正解：A
解説：
In Genesys Cloud CX, every script page does not have a horizontal stack container placed in it by default.
While horizontal stack containers are available and can be added to organize content horizontally, they are not automatically included on every script page. The default setup for a new page is typically empty, allowing the script designer to add components and containers as needed.
質問 # 28
When should you consider using custom templates in the Genesys Cloud script editor?
- A. To store visual elements like graphics.
- B. To create a one-time script without reuse.
- C. To enable advanced features within the script.
- D. To create multiple scripts with similar requirements.
正解：D
解説：
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.
質問 # 29
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.
- A. False
- B. True
正解：B
解説：
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.
質問 # 30
Using the _____ action in scripts, you can temporarily stop recording the interaction.
- A. Stop Recording
- B. Hold
- C. Secure Hold
- D. Secure Pause
正解：D
解説：
The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an interaction, particularly when sensitive information, such as payment details, is being collected. This action is essential for compliance with data protection regulations like PCI-DSS, ensuring that sensitive data is not recorded or stored.
Using Secure Pause ensures that the recording is automatically resumed after the sensitive information has been captured, maintaining the integrity of the interaction while protecting customer data.
質問 # 31
Which architectural approach is used to develop a single application as a suite of small services?
- A. Microservices Architecture
- B. Single Core Architecture
- C. Monolithic Architecture
- D. Genesys Cloud CX Salesforce Architecture
正解：A
解説：
The Microservices Architecture is the architectural approach used to develop a single application as a suite of small, independently deployable services. Each service in a microservices architecture typically runs a unique process and communicates through a well-defined, lightweight mechanism, often an HTTP-based API.
This approach contrasts with a monolithic architecture, where the application is developed as a single, unified unit. Microservices allow for greater flexibility, scalability, and resilience, as each service can be developed, deployed, and scaled independently.
References:
* Genesys Cloud CX Architecture Documentation.
質問 # 32
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.
- A. {{value}} + {{currency}}
- B. {value} {currency}
- C. {value} + {currency)}
- D. {{value}}{{currency}}
正解：D
解説：
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX scripting is
{{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.
質問 # 33
......
Genesys GCX-SCR 認定試験の出題範囲：
| トピック | 出題範囲 |
|---|---|
| トピック 1 |
|
| トピック 2 |
|
| トピック 3 |
|
| トピック 4 |
|
| トピック 5 |
|
Genesys GCX-SCR事前に試験練習テストPassTest: ：https://www.passtest.jp/Genesys/GCX-SCR-shiken.html
GCX-SCR練習テスト問題回答解釈:：https://drive.google.com/open?id=1taZphUzTFHob7D6OVOoiHrtFK8kpdT7j