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Salesforce-Certified-Administrator試験は、Salesforce管理分野での専門家にとって挑戦的だが価値のある認定です。試験に合格し、認定を取得することによって、Salesforceアプリケーションの管理や構成に関する知識とスキルを証明でき、多くのキャリアチャンスと恩恵が得られる可能性があります。
質問 # 130
Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers
- A. Request
- B. Case
- C. Account
- D. Ticket
- E. Contract
正解:B、C、E
質問 # 131
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
- A. Direct users to Global Search to look for similar cases.
- B. Use an interview flow to capture Case details.
- C. Create a custom object to capture popular case resolutions.
- D. Configure Knowledge with articles and data categories.
正解:D
解説:
Explanation
Knowledge is a feature that can be used to meet this requirement. Knowledge allows users to create, manage, and share articles that provide information and solutions for common issues or questions. Data categories can be used to organize articles into different topics and make them easier to find and access. Users can view related articles from the Case page layout based on the data category of the case. References:
https://help.salesforce.com/s/articleView?id=sf.knowledge_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5
質問 # 132
Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.
What should an administrator configure to meet these requirements?
- A. Different page layouts that control the picklist values for the opportunity types.
- B. Separate record types and Sales processes for the different types of opportunities.
- C. Public groups to limit record types and sales processes for opportunities.
- D. Validation rules that ensure that users are entering accurate sales stage information.
正解:B
解説:
Explanation
Record types and sales processes allow you to have different page layouts, fields, required fields, and picklist values for different types of opportunities.
References:
https://www.salesforceben.com/salesforce-record-types/https://trailhead.salesforce.com/content/learn/projects/cre
質問 # 133
An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount.
How should the administrator export this file?
- A. Data Export Wizard.
- B. Data Export Wizard.
- C. Data Import Wizard.
- D. Data Loader.
正解:A
解説:
Explanation
Data Export Wizard allows administrators to export data from Salesforce in CSV files. It can be used to export data for backup purposes or to analyze data in external tools. Data Import Wizard is used to import data into Salesforce, not export. Data Loader is a desktop tool that can also export data, but it is more complex and requires installation. Report Builder is used to create reports in Salesforce, not export data. References:
https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5
質問 # 134
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
- A. Validation Rules
- B. Global Value Picklists
- C. Predefined Field Values
- D. Dependent Picklists
正解:A
解説:
Explanation
To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
質問 # 135
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
- A. Validation Rule
- B. Approval Process
- C. Quick Action
- D. Flow Builder
正解:B、D
解説:
Explanation
Flow builder and approval process are two tools that can be used by Ursa Major Solar to assist users with a guided expense report process to simplify submissions, routing, and authorizations. Flow builder is a tool that allows administrators to create flows, which are guided processes that collect data and perform actions in Salesforce; it can be used to create a screen flow that guides users through the steps of submitting an expense report, such as entering expense details, uploading receipts, etc. Approval process is a tool that allows administrators to create approval processes, which are automated processes that require approval from one or more approvers; it can be used to create an approval process that routes expense reports to the appropriate managers for authorization basedon certain criteria, such as amount, type, etc. Validation rule, quick action are not tools for building a guided expense report process; they are used for different purposes such as enforcing data quality or creating records. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5https://help.salesforce.com/s/articleVie
質問 # 136
Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are workingon.
How should the administrator improve on the current implementation?
- A. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
- B. Review which status choices are needed for each record type and create support processes for each that is necessary.
- C. Reduce the number of case status values to five.
- D. Edit the status choices directly on the record type.
正解:B
解説:
Explanation
Support processes allow you to define different status values for differentrecord types on cases.
References: https://help.salesforce.com/s/articleView?id=sf.customize_support_process.htm&type=5
質問 # 137
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?
- A. Map the lead custom field to the product's product category field.
- B. Create a custom field on the Opportunity and map the two fields.
- C. Configure the product categories picklist field on the product.
- D. Create a workflow to update Opportunity fields based on the lead.
正解:B
解説:
Explanation
To transfer data from a lead custom field to an opportunity field upon lead conversion, an administrator needs to create a custom field on the opportunity object that matches the data type and length of the lead custom field, and then map the two fields using the lead field mapping tool under setup. This will ensure that the value of the product category field on the lead is copied to the corresponding field on the opportunity when the lead is converted. References: https://help.salesforce.com/s/articleView?id=sf.leads_customize_map.htm&type=5
質問 # 138
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?
- A. Gauge
- B. Donut
- C. Stacked Bar
- D. Table
正解:A
解説:
A gauge component shows a single value along with its percentage of a total value within predefined rangesusing colors (red-yellow-green). It is useful for showing key performance indicators (KPIs) such as total sales amount and progress towards sales goal.
References:https://help.salesforce.com/s/articleView?id=sf.dashboards_gauge_component_type.htm&type=5
質問 # 139
Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill this requirement?
- A. Screen Flow
- B. Autolaunched Flow
- C. Record Detail
- D. Related List
正解:A
解説:
Explanation
Screen flow allows you to create a form that collects user input and performs actions based on that input. You can use screen components to display questions and instructions, and use flow logic to update records or send notifications.
References: https://trailhead.salesforce.com/content/learn/modules/screen-flows/get-started-with-screen-flows
https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
質問 # 140
When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers
- A. WorkFlow Rule
- B. Process Builder
- C. Approval Process
- D. Flow Builder
正解:B、D
解説:
Explanation
Flow Builder and Process Builder are two automation tools that should be used to accomplish this request.
Flow Builder can be used to create a flow that defines the logic and actions for creating a renewal opportunity, such as setting the stage, close date, and amount. Process Builder can be used to create a process that triggers the flow when an opportunity is closed won. References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder.htm&type=5https://help.salesforce.com/s/articleVie
質問 # 141
Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.
What approach should an administrator take to meet this requirement?
- A. Define a record type and assign it to the interns.
- B. Update the active Leas Assignment Rules.
- C. Create a separate Lead Lightning App.
- D. Set up Web-to-Lead form the interns use.
正解:A
解説:
Explanation
To identify new leads entered by interns from existing leads, the administrator should define a record type and assign it to the interns. This will allow them to select a different record type when creating leads, and distinguish them from other leads based on record type. Setting up Web-to-Lead form will not work if the interns are entering leads manually in Salesforce. Creating a separate Lead Lightning App or updating the active Lead Assignment Rules will not affect lead identification. References:
https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5
質問 # 142
Clod Kicks has the organization wide defaults for Opportunity set to private.
which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?
Choose 2 answers
- A. Profiles
- B. Role hierarchy
- C. Sharing set
- D. Sharing rules
正解:B、D
質問 # 143
Universal container has a contact Lightning record Page with a component that shows LinkedIn dat a. The sales team would like to only show this component to sales users when they are on their mobile phones.
Choose 2 Answers.
- A. Filter the component visibility with User > Role > Name = Sales User.
- B. Filter the component visibility with Form Factor = phone
- C. Filter the component visibility with User > Profile > name = sales User.
- D. Filter the component visibility with view = Mobile/Tablet.
正解:B、D
質問 # 144
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?
- A. Approval history related list
- B. Two step Approval process
- C. Delegated approver
- D. Delegated Administrator
正解:C
質問 # 145
Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.
Which is an important consideration for path configuration?
- A. Kanban views for Path must be configured manually.
- B. The Owner field can be edited in the key fields Panel.
- C. Path can include guidanceand key fields for each stage.
- D. Celebrations are unable to be added to a path.
正解:C
解説:
Explanation
Path is a feature that can be used to visually see the sales stages on an opportunity page. Path can include guidance and key fields for each stage to help users move opportunities along the sales process. Guidancecan provide tips, policy information, or best practices for each stage. Key fields can display important fields that users need to fill in or update for each stage.
References:https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5
質問 # 146
The administrator for AW Computing is working with a user who is having trouble logging in tosalesforce.
What should the administrator do to identify why the user is unable to login?
- A. Review the password history.
- B. Review the Password policies.
- C. Review the Login history
- D. Review the Security token.
正解:C
解説:
Explanation
The login history is a tool thatallows administrators and users to view information about recent login attempts, such as date, time, status, source IP address, browser type, platform, application, and login type.
Administrators can use this tool to identify why a user is unable to loginto Salesforce by checking for any failed login attempts and their corresponding error messages or reasons.
References:https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
質問 # 147
The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable.
Which two steps should an administrator do to troubleshoot this issue?
Choose 2 answers
- A. Update the organization wide default for theobject.
- B. Run the setup audit trail for the organization.
- C. Ensure that the page layout for the user's profile has been updated.
- D. Review the field level security of the field for the user profile
正解:C、D
解説:
Explanation
Page layout and field level security are two factors that determine whether a user can see a new field on a record. To troubleshoot this issue, the administrator should ensure that the page layout for the user's profile has been updated to include the new field and that the field level security of the field for the user profile allows read or edit access. References:
https://help.salesforce.com/s/articleView?id=sf.customize_layoutoverview.htm&type=5https://help.salesforce.co
質問 # 148
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
- A. Validation Rules
- B. Global Value Picklists
- C. Predefined Field Values
- D. Dependent Picklists
正解:A
解説:
Explanation
To require users to follow the status values as they are on the path and prevent them from reverting back toprevious status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, thena validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion.
References:https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
質問 # 149
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