SAP C_C4H520_02認定試験問題集には82練習テスト問題があります
最新C_C4H520_02試験問題集には高得点で一発合格
質問 20
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to plan an Appointment at the Customer
- B. When you need to send an Engineer to the customer
- C. When you need to set up a meeting with a customer
- D. When you need to record a problem for a customer
正解: B,D
質問 21
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from within the Service call.
- B. Create a follow up activity from the Efforts page
- C. Create a follow up activity from the Expenses page
- D. Create a follow up activity from the Smart form page
正解: A
質問 22
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Queries
- B. Use Pre-assembled Reports
- C. Import Report Templates
- D. Use Pre-assembled queries
正解: C,D
質問 23
In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?
- A. No touch
- B. High touch
- C. Video chat
- D. E-mail interaction
正解: B
質問 24
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have moment-sets defined equipment
- B. You must have business rules configured
- C. You must have Equipment records against your account
- D. You must have Auto-release of assignments
- E. You must have a portal user account
正解: A,C,E
質問 25
What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.
- A. The template can be assigned to an equipment
- B. The template can be Edited
- C. The template can be exported to XML format
- D. The template can be assigned to an activity
正解: C
質問 26
You are a consultant who needs to explain the Reserved material features of SAP Field Service Management? Which statements can you use to describe the capabilities of reserved material? Note:
There are 2 correct answers to this question.
- A. You can approve consumed reserved materials in Time and Material Journal
- B. The system will update the Inventory count of reserved materials in standalone scenario.
- C. You can plan and reserve materials in both Web and Mobile applications
- D. A planned can create service calls with reserved materials from an integrated ERP system
正解: C,D
質問 27
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Company specific configuration is applied to one database
- B. Company specific configuration is applied to all databases
- C. Account specific configuration is applied to one database
- D. Account specific configuration is applied to all databases
正解: A,D
質問 28
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
- A. Used to display, hide, sort, and group fields
- B. Can be used for field validation expressions
- C. Can define color coding
- D. Can only be defined for mobile screens
- E. Able to display custom translations
正解: B,C,E
質問 29
How can you set up authorizations in the Administration module in SAP Field Service Management? Note:
There are 2 correct answers to this question.
- A. Assign permissions to user groups.
- B. Assign user groups to users.
- C. Assign user groups to permissions.
- D. Assign users to permissions.
正解: A,B
質問 30
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.
- A. You can link two picker elements together.
- B. You can link picker and attachment elements together.
- C. You can use it to select an object from a list.
- D. You can use it to pick PNG files.
正解: A,C
質問 31
Which of the following steps can you perform in the planning board as a dispatcher? Note: There are 2 correct answers to this question.
- A. Enter materials used
- B. Create Technician Skills
- C. Define Core hours.
- D. Release Assignments
正解: B,D
質問 32
Which web service is used when integrating FSM? Choose the correct answer.
- A. R2D2
- B. REST
- C. SOAP
- D. XML-RPC
正解: B
質問 33
Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.
- A. Text Input, Description, Picker, Status
- B. Text Input, Status, Series, Formula
- C. Text Input, Picker, Status, Series
- D. Text Input, Picker, Series, Attachment
- E. Picker, Status, Series, Number Input
正解: C,D,E
質問 34
As a service planner, you are viewing the list of best matching technicians, which information is displayed? Note: There are 2 correct answers to this question.
- A. Availability Status
- B. Worktime pattern
- C. Booked assignments
- D. Missing Skills
正解: A,D
質問 35
Where can you reference custom fields in a business rule? Note: There are 3 correct answers to this question.
- A. Object type
- B. Permissions
- C. Conditions
- D. Variables
- E. Actions
正解: C,D,E
質問 36
Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?
- A. Service Maps
- B. Service Contracts
- C. Customer Self-Service
- D. Crowd Service
正解: D
質問 37
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
- A. Can be used for field validation expressions
- B. Can only be defined for mobile screens.
- C. Able to display custom translations
- D. Can define color coding
- E. Used to display: hide, sort and group fields
正解: A,C,E
質問 38
What statements are correct regarding company types? Choose the correct answer.
- A. Usage of ERP Master data in ERP scenario
- B. Inventory Management can be used in standalone scenarios
正解: A
質問 39
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.
- A. In Mobile Application when executing an activity
- B. In Customer Self-Service when submitting a self-service request
- C. In the Web Application when planning a Service
- D. In Field Service Management Crowd service when dispatching a call
正解: A
質問 40
You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.
- A. You can approve consumed reserved materials in the Time and Material journal.
- B. The system will update the inventory count of reserved materials in a standalone scenario.
- C. You can plan and reserve materials in both the Web and mobile applications.
- D. A planner can create service calls with reserved materials from an integrated ERP system.
正解: C,D
質問 41
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