あなたを合格させるPEGACPBA88V1試験問題集で使おう（更新された52問があります)
PEGACPBA88V1試験問題集でPegasystems練習テスト問題
質問 # 31
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- B. An accountant wants to list the largest order for the last month, for each customer account.
- C. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
- D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
正解：A、D
解説：
* A sales representative wants to quote the cost of an insurance policy based on selected coverage options: Calculated fields can dynamically determine the cost based on selected options.
Reference:
* A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required: Calculated fields can be used to estimate total costs based on input values for labor and materials.
質問 # 32
Your client is planning their next Minimum Lovable Product (MLP) release.
Which three pillars of case design must the Pega Business Architect ensure are taken into account, to capture information for the release? (Choose Three)
- A. Personas and Channels
- B. Reports
- C. Case types
- D. Data and Interfaces
- E. Dashboards
正解：A、C、D
解説：
When planning the next Minimum Lovable Product (MLP) release, a Pega Business Architect should focus on the three pillars of case design: Personas and Channels, Case Types, and Data and Interfaces.
Personas and Channels:
Personas: Identify the different user roles (personas) that will interact with the application. Understanding personas helps in designing user experiences that meet their needs.
Channels: Determine the channels (e.g., web, mobile) through which users will interact with the system. This ensures that the application is accessible and user-friendly across different platforms.
Case Types:
Case Types: Define the different types of cases that the application will manage. Case types are fundamental to structuring the application and ensuring that it can handle various processes and workflows efficiently.
Data and Interfaces:
Data: Identify the data required to support the case types and processes. This includes understanding data sources, data structures, and how data will be captured and used.
Interfaces: Determine the interfaces needed to integrate with external systems. Interfaces are crucial for ensuring that the application can interact with other systems and exchange information seamlessly.
Reference:
Pega Academy: Case Design
Pega Documentation: Minimum Lovable Product (MLP)
質問 # 33
A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
- A. Name of submitter is same
- B. Office location is same
- C. Department is same
- D. Issue type is same
正解：D
解説：
The basic condition for identifying duplicate cases, such as IT tickets for the same issue, is to check if the issue type is the same. By configuring the Search duplicate cases step to identify cases where the issue type is the same, you can effectively identify and manage duplicate IT tickets related to common problems like "the office Wi-Fi is down."
質問 # 34
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
- A. The user is notified that the maximum urgency has been reached.
- B. Urgency value remains at 100, but other service level processing continues.
- C. Urgency value continues to increment as configured.
- D. Service level processing is halted until the assignment is completed.
正解：B
解説：
When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:
Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.
Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.
Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.
Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.
Reference:
Pega Academy: Service Level Agreements
Pega Documentation: SLA Urgency and Escalation Mechanisms
質問 # 35
....purchase request case type, you have the following requirement: Purchase requests should automatically go to the manager of an employee. meet this requirement, you design a case with a______________.
- A. process that routes to the manager
- B. change stage step to allow the employee to route to the manager
- C. step that routes to the manager
- D. stage to route requests to the manager
正解：C
解説：
To ensure that purchase requests automatically go to the manager of an employee in Pega, you should design a case with a step that routes the request to the manager. The steps are as follows:
Define the Manager Routing Step: In the case type design, include a step that specifies the routing logic.
Use Dynamic Routing: Configure the routing step to dynamically determine the manager based on the employee's profile or organizational hierarchy.
Route to Manager: Implement the routing step so that it evaluates the employee's manager information and routes the case accordingly.
This setup ensures that each purchase request is automatically directed to the appropriate manager for approval, streamlining the process and ensuring compliance with organizational policies.
Reference:
Pega Academy: Routing and Assignments
Pega Documentation: Case Management and Workflow Automation
質問 # 36
Select each Use Case on the left and drag it to the appropriate Automation on the right.
正解：
解説：
Reference:
* Employees of a financial services firm receive confirmation when they register for the required certification classes.
Automation: Send email
* A Fraud department manager receives a mobile notification that an approval request is in their worklist.
Automation: Push notification
* When an approver rejects an expense report, an employee can modify and resend the report for approval.
Automation: Change to a stage
質問 # 37
Select each Process Step Description on the left and drag it to the appropriate Process Step on the right.
正解：
解説：
Reference:
The system evaluates the request type to determine the next step.
Process Step: Decision
A manager determines whether to approve or reject a timesheet.
Process Step: Approval
The system notifies the user of the case status by email.
Process Step: Automation
質問 # 38
A survey is sent to a customer via email.
Who do you configure a solution to ensure the email includes the case ID for the survey?
- A. Call a data transform to copy the case ID from pyWorkPage to the email.
- B. Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.
- C. Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.
- D. Create a process using the Send email step allowing representatives to quickly add the case ID to the email.
正解：B
解説：
The Insert Property feature in the Send email step allows you to include dynamic data, such as the case ID, directly into the email body. This ensures that the case ID is automatically included in the email without requiring manual entry or additional processes. By configuring the Send email step to use the Insert Property feature, you can ensure that the case ID is included in the survey email sent to the customer.
質問 # 39
....application grants 75 employees access to one of four personas: Admin, Author, User, and Manager. A new analyst who joins the company requires all the .. of the Author persona, but only some of the reporting features are available to the Manager persona.
o you satisfy this security requirement?
- A. Update the Author persona to include the required analyst reports.
- B. Add the analyst to both the Author persona and Manager persona.
- C. Create a new Analyst persona with the required access.
- D. Add the analyst to the Author persona.
正解：C
解説：
Create a new Analyst persona with the required access: To meet the specific security requirements of the new analyst, it is best practice to create a new persona that combines the necessary permissions from both the Author and Manager personas. This ensures that the analyst has tailored access to the features they need without altering existing personas or adding overlapping roles.
質問 # 40
Managers want to create an environment in which peers exchange ideas about initiatives to retain employees, Select the collaboration tool that best suites this type of communication.
- A. Spaces
- B. Insights
- C. Pulse
- D. Dashboards
正解：A
解説：
Pega offers several collaboration tools, each suited for different types of communication and interaction. For an environment where peers exchange ideas about initiatives to retain employees, the best collaboration tool is "Spaces." Spaces: This tool is designed for collaborative environments where team members can share ideas, discuss initiatives, and collaborate on projects.
Interactive Environment: Spaces provide a platform for ongoing discussions, file sharing, and real-time collaboration, making it ideal for exchanging ideas and initiatives.
Reference:
Pega Academy: Collaboration Tools
Pega Documentation: Using Spaces for Team Collaboration
質問 # 41
....wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?
- A. The mobile app supports all mobile phone operating systems.
- B. The mobile app customizes currency units and date/time format according to the location of the users.
- C. Mobile app color palettes are different for users and CSRs.
- D. CSRs can create other case type instances on the mobile app.
正解：C
解説：
Mobile app color palettes are different for users and CSRs: Configuring distinct mobile app channels is required when you need different UI elements, such as color palettes, for different user groups (e.g., users and CSRs).
質問 # 42
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
- A. Creation of case steps is factored into MLP sizing.
- B. Complex features are always reserved for MLP 2 and later.
- C. Initial estimations are high-level approximations.
- D. MLP sizing leads to more precise resource planning.
正解：C、D
解説：
* MLP sizing leads to more precise resource planning: Proper sizing of the MLP ensures that resource planning is accurate, allowing the team to allocate the necessary resources effectively to meet the delivery timelines.
Reference:
* Initial estimations are high-level approximations: During the early stages of planning, the estimations are high-level approximations that provide a general idea of the effort required. These estimations are refined as the project progresses and more details are known.
質問 # 43
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
- A. Creation of case steps is factored into MLP sizing.
- B. Complex features are always reserved for MLP 2 and later.
- C. Initial estimations are high-level approximations.
- D. MLP sizing leads to more precise resource planning.
正解：C、D
解説：
MLP sizing leads to more precise resource planning: Accurate sizing of the MLP helps in precise allocation and planning of resources, ensuring that the team can deliver the required functionality within the defined time frame.
Reference:
Initial estimations are high-level approximations: The initial estimations provided during the planning phase are high-level and may require refinement as more details about the requirements and scope become available.
質問 # 44
.......which two situations is it appropriate to use a decision table? (Choose Two)
- A. A dance studio recommends a membership type based on the number and type of dance classes the customer wants to attend every month.
- B. Order total is calculated based on the quantity and price of the items in the customer's shopping cart.
- C. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
- D. If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.
正解：A、C
解説：
Decision tables in Pega are ideal for situations where you need to apply multiple conditions to arrive at a decision. They are best used when you have a limited number of conditions and actions that result in a discrete set of outcomes.
B . A dance studio recommending a membership type based on the number and type of dance classes is suitable for a decision table. The number and type of classes can be mapped to specific membership types in a table format where each row represents a possible scenario and outcome.
D . A hair care company suggesting a line of products based on various attributes such as hair type, scalp moisture, hair moisture, and whether it is color-treated is also suitable for a decision table. Each combination of attributes can correspond to a specific product recommendation, making a decision table an efficient way to handle these rules.
Reference:
Pega Decision Management Overview
Pega Academy: Decision Table Rules
質問 # 45
...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)
- A. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
- B. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
- C. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
- D. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
正解：A、D
解説：
To achieve the requested behavior in the event center case type:
Create a checkbox for customers to indicate whether they want catering for the event. This allows customers to specify their preference for catering.
Add a decision shape to evaluate whether the customer has checked the catering checkbox. Based on this decision, the case will either proceed to provide a rental rate quote or prompt the customer to choose a menu before receiving a quote.
Configure the menu preferences and appointment date fields with a visibility condition that displays these fields only if the customer selects the catering checkbox. This ensures that customers who do not want catering do not see these fields, streamlining the process.
質問 # 46
The development, your team creates a spreadsheet with work items to populate the backlog.
...you populate the backlog directly from the spreadsheet?
- A. Create feedback
- B. Create stones
- C. Import stories
- D. Create bugs
正解：C
解説：
Import stories: When populating the backlog directly from a spreadsheet, the correct approach is to import the stories. Pega allows for importing user stories from spreadsheets to efficiently populate the backlog.
質問 # 47
Drag each report from the left to the corresponding report type on the right.
正解：
解説：
Reference:
Pega Academy: Reporting and Analytics
Pega Documentation: Types of Reports
質問 # 48
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
- A. A case reference field
- B. A query field
- C. An embedded data field
- D. A data reference field
正解：D
解説：
For an application to process a new customer loyalty account with data stored in a data relationship with an external data source, you should create a data reference field.
Data Reference Field: This field type allows the application to reference and use data from an external source without embedding it directly within the case. This is suitable for maintaining up-to-date information and integrating with external systems.
Reference:
Pega Academy: Data Management
Pega Documentation: Data Relationships and Integration
質問 # 49
...insurance claim case type is defined as follows:
Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
- A. When Investigate claim step completes
- B. When the Review claim step starts
- C. When the Process claim stage starts
- D. When the Review claim step completes
正解：D
解説：
In Pega, the status of a case can be updated based on actions taken within the process. The status change to "Pending-Investigation" is tied to the completion of the "Review claim" step:
Review Claim Step Configuration: The "Review claim" step is configured to set the case status to "Pending-Investigation" upon its completion.
Status Change Trigger: The status update happens automatically when the "Review claim" step completes, indicating that the case is now waiting for the investigation to be performed.
This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.
Reference:
Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes
質問 # 50
two statements about the Constellation design system are true? (Choose Two)
- A. Constellation design system improves context switching or multitasking.
- B. Constellation design system is a section-based architecture.
- C. Constellation design system uses a modular design.
- D. Constellation design system components are not available in the Traditional UI architecture.
正解：A、C
解説：
* Constellation design system improves context switching or multitasking: The Constellation design system in Pega enhances user experience by providing a design that supports efficient context switching and multitasking, making it easier for users to navigate and manage multiple tasks.
Reference:
* Constellation design system uses a modular design: The Constellation design system is built on a modular architecture, allowing for reusable and customizable components that can be easily integrated and maintained.
質問 # 51
Select the bolded portion of each property reference by selecting the corresponding type from the list on the right.
正解：
解説：
Reference:
Property reference: .ShippingAddress.City
Field type: Text
Property reference: .BillingAddress.Telephone
Field type: Multiple record data relationship
質問 # 52
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