[2025年04月11日]PEGACPBA88V1認定ガイド問題と解答トレーニング
PEGACPBA88V1認定お試しセット最新PEGACPBA88V1のPDF問題集
質問 # 31
Which one of the following statements about channel interfaces is true?
- A. Seating a channel interface creates a default work queue.
- B. All users see the same channel interface.
- C. User interfaces are also known as channel interfaces.
- D. A persona requires a unique channel interface.
正解：C
解説：
User interfaces are also known as channel interfaces: In Pega, user interfaces are referred to as channel interfaces because they represent the different ways users interact with the application, such as through web, mobile, or other channels.
質問 # 32
...event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
If customers do not ask for catering, they receive a rental rate quote for the dining room.
If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior? (Choose Two)
- A. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
- B. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
- C. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
- D. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
正解：B、D
解説：
To achieve the requested behavior in the event center case type:
Create a checkbox for customers to indicate whether they want catering for the event. This allows customers to specify their preference for catering.
Add a decision shape to evaluate whether the customer has checked the catering checkbox. Based on this decision, the case will either proceed to provide a rental rate quote or prompt the customer to choose a menu before receiving a quote.
Configure the menu preferences and appointment date fields with a visibility condition that displays these fields only if the customer selects the catering checkbox. This ensures that customers who do not want catering do not see these fields, streamlining the process.
質問 # 33
Which of the following statements about responsive breakpoints is true?
- A. Responsive breakpoints rely on fixed widths.
- B. By default, tables have two responsive breakpoints.
- C. Custom responsive breakpoints are configured in App Studio.
- D. Responsive breakpoint behavior changes based on the device brand.
正解：C
解説：
The statement that is true about responsive breakpoints is:
C . Custom responsive breakpoints are configured in App Studio. This allows you to define how the UI behaves at different screen sizes.
Responsive Breakpoints: These are used to adapt the UI layout for different screen sizes, ensuring a good user experience on all devices.
Reference:
Pega Academy: Responsive UI Design
Pega Documentation: Configuring Responsive Breakpoints in App Studio
質問 # 34
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
- A. Urgency value continues to increment as configured.
- B. Urgency value remains at 100, but other service level processing continues.
- C. The user is notified that the maximum urgency has been reached.
- D. Service level processing is halted until the assignment is completed.
正解：B
解説：
When a service level (SLA) adjusts the assignment urgency to 100 upon the goal interval lapsing, the following impacts occur:
Urgency Value Adjustment: The urgency value of the assignment is set to 100, indicating high priority.
Continued SLA Processing: Other SLA processing, such as escalating actions and notifications, continues as configured.
Urgency Cap: The urgency value remains at 100, which is the maximum urgency, but this does not halt other service level processing.
Therefore, setting the urgency to 100 indicates maximum priority but allows for continued SLA actions such as further escalation and notifications.
Reference:
Pega Academy: Service Level Agreements
Pega Documentation: SLA Urgency and Escalation Mechanisms
質問 # 35
..Pega Business Architect creates the following user story for the project backlog:
..a member of the loyalty program, I would like to be automatically enrolled in all eligible promotional offers so that I can take advantage of the savings without having enroll manually.
Which aspect of the phrase "so that..." does the user story reference?
- A. The stakeholder approval
- B. The business value
- C. The acceptance criteria
- D. The application user
正解：B
解説：
In the user story "As a member of the loyalty program, I would like to be automatically enrolled in all eligible promotional offers so that I can take advantage of the savings without having to enroll manually," the phrase "so that..." references the business value.
Business Value:
The "so that..." clause in a user story explains the benefit or value that the feature provides. It clarifies why the feature is important and what the user or business gains from it.
In this case, the business value is that loyalty program members can save time and effort by not having to manually enroll in promotional offers, which enhances customer satisfaction and loyalty.
Reference:
Pega Academy: User Story Best Practices
Pega Documentation: Writing Effective User Stories
質問 # 36
....wants to create a mobile app experience for users and CSRs for its Transaction Dispute application, following requirements, which option requires you to configure distinct mobile app channels?
- A. Mobile app color palettes are different for users and CSRs.
- B. The mobile app supports all mobile phone operating systems.
- C. The mobile app customizes currency units and date/time format according to the location of the users.
- D. CSRs can create other case type instances on the mobile app.
正解：A
解説：
Mobile app color palettes are different for users and CSRs: Configuring distinct mobile app channels is required when you need different UI elements, such as color palettes, for different user groups (e.g., users and CSRs).
質問 # 37
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
- A. Creation of case steps is factored into MLP sizing.
- B. Complex features are always reserved for MLP 2 and later.
- C. Initial estimations are high-level approximations.
- D. MLP sizing leads to more precise resource planning.
正解：C、D
解説：
* MLP sizing leads to more precise resource planning: Proper sizing of the MLP ensures that resource planning is accurate, allowing the team to allocate the necessary resources effectively to meet the delivery timelines.
Reference:
* Initial estimations are high-level approximations: During the early stages of planning, the estimations are high-level approximations that provide a general idea of the effort required. These estimations are refined as the project progresses and more details are known.
質問 # 38
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
- A. Open the Data landing page, and then create a new insight.
- B. Open the Channels landing page, and then add a new portal.
- C. Open the Explore data landing page, and then create a new insight.
- D. Open the Explore data landing page, and then add a Reporting widget.
正解：C
質問 # 39
....purchase request case type, you have the following requirement: Purchase requests should automatically go to the manager of an employee. meet this requirement, you design a case with a______________.
- A. process that routes to the manager
- B. step that routes to the manager
- C. change stage step to allow the employee to route to the manager
- D. stage to route requests to the manager
正解：B
解説：
To ensure that purchase requests automatically go to the manager of an employee in Pega, you should design a case with a step that routes the request to the manager. The steps are as follows:
Define the Manager Routing Step: In the case type design, include a step that specifies the routing logic.
Use Dynamic Routing: Configure the routing step to dynamically determine the manager based on the employee's profile or organizational hierarchy.
Route to Manager: Implement the routing step so that it evaluates the employee's manager information and routes the case accordingly.
This setup ensures that each purchase request is automatically directed to the appropriate manager for approval, streamlining the process and ensuring compliance with organizational policies.
Reference:
Pega Academy: Routing and Assignments
Pega Documentation: Case Management and Workflow Automation
質問 # 40
Which two field types are specialized versions of the Query field type? (Choose Two)
- A. Case reference
- B. Picklist
- C. Data reference
- D. Embedded data
正解：A、C
解説：
The two field types that are specialized versions of the Query field type are:
A . Data reference:
This field type is used to reference data from an external source dynamically. It allows the application to pull in data as needed without storing it directly within the case.
D . Case reference:
This field type is used to reference another case within the Pega application. It is useful for linking related cases and managing dependencies between them.
Reference:
Pega Academy: Field Types and Usage
Pega Documentation: Query Field and Specialized Field Types
質問 # 41
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?
- A. Add a filter condition where Create Date is greater than the current date.
- B. Select Lowest to Highest sort type for Create Date.
- C. Select Highest to Lowest sort type for Create Date.
- D. Make the Create Date the first column in the report.
正解：C
解説：
To sort the cases so that the case with the most recent create date appears at the top, you need to select the Highest to Lowest sort type for the Create Date column.
Select Highest to Lowest sort type: This ensures that the most recent date is listed first and the oldest date is listed last.
Reference:
Pega Academy: Report Definitions
Pega Documentation: Sorting Data in Reports
質問 # 42
Identify the name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solitons.
- A. Business-first
- B. Customer-centric
- C. Center-out
- D. Pega Express
正解：C
解説：
The name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solutions is Center-out.
Center-out Design:
This approach focuses on designing the core business logic and processes first (the "center") and then extending outwards to include the user interface (UI) and channels.
By centering on the core logic, Pega ensures that the most critical aspects of the business process are well-defined and robust. This approach supports scalability and adaptability as the system grows and evolves.
Reference:
Pega Academy: Center-out Business Architecture
Pega Documentation: Center-out Design Principles
質問 # 43
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:
The business requirement changes to allow the parent case to continue independently of the child case processes, w do you configure the Wait step for this requirement?
- A. Configure the step to continue the parent case when the child cases reach the payment pending review status.
- B. Configure the step so that only one child case must be resolved before the parent case can continue.
- C. Configure the step so that users can continue with the parent case process regardless of child case status.
- D. Configure the step to continue the parent case when the child cases reach auditor approval.
正解：C
解説：
To configure a parent case to continue independently of its child cases, you need to adjust the Wait step settings in the parent case. By configuring the Wait step so that users can continue with the parent case process regardless of the child case status, the parent case does not need to wait for the child cases to reach a certain status or be resolved. This allows for parallel processing where the parent case progresses independently of the child cases.
質問 # 44
...insurance claim case type is defined as follows:
Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
- A. When Investigate claim step completes
- B. When the Review claim step starts
- C. When the Review claim step completes
- D. When the Process claim stage starts
正解：C
解説：
In Pega, the status of a case can be updated based on actions taken within the process. The status change to "Pending-Investigation" is tied to the completion of the "Review claim" step:
Review Claim Step Configuration: The "Review claim" step is configured to set the case status to "Pending-Investigation" upon its completion.
Status Change Trigger: The status update happens automatically when the "Review claim" step completes, indicating that the case is now waiting for the investigation to be performed.
This ensures that stakeholders are aware of the case's progress and that the system correctly reflects the current state of the case.
Reference:
Pega Academy: Configuring Case Status
Pega Documentation: Steps and Processes
質問 # 45
.......which two situations is it appropriate to use a decision table? (Choose Two)
- A. A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
- B. A dance studio recommends a membership type based on the number and type of dance classes the customer wants to attend every month.
- C. If customers decide to add insurance, checked bags, or early boarding to their airline tickets, extra fees are added to their order total.
- D. Order total is calculated based on the quantity and price of the items in the customer's shopping cart.
正解：A、B
質問 # 46
Life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be signed to offices based on the policy owner's residential address.
Which routing approach supports this requirement?
- A. Route the assignment to the correct work queue by using an authority matrix.
- B. Route the assignment to the correct work queue by using a reporting structure.
- C. Route the assignment to the correct work queue based on business logic.
- D. Route the assignment to a specific underwriter based on business logic.
正解：C
解説：
To route life insurance underwriting assignments to the correct satellite office based on the policy owner's residential address, using business logic is the most appropriate approach. This approach involves:
Define Routing Rules: Create decision rules or decision tables that map the policy owner's residential address to the corresponding satellite office's work queue.
Implement Business Logic: Configure the routing step in the case type to use these decision rules. The business logic will determine the correct work queue based on the address.
Route to Work Queue: The assignment is routed to the work queue of the satellite office that corresponds to the policy owner's residential address.
This method ensures that each assignment is accurately directed to the appropriate office based on predefined business logic.
Reference:
Pega Academy: Assignments and Routing
Pega Documentation: Using Business Logic for Assignment Routing
質問 # 47
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
- A. An embedded data field
- B. A data reference field
- C. A query field
- D. A case reference field
正解：B
解説：
For an application to process a new customer loyalty account with data stored in a data relationship with an external data source, you should create a data reference field.
Data Reference Field: This field type allows the application to reference and use data from an external source without embedding it directly within the case. This is suitable for maintaining up-to-date information and integrating with external systems.
Reference:
Pega Academy: Data Management
Pega Documentation: Data Relationships and Integration
質問 # 48
....can select a checkbox to subscribe to a text messaging service. Selecting the checkbox displays a field to enter a mobile phone number. lo you configure the application to display the mobile phone number field only after users select the checkbox?
- A. Use a visibility condition on the checkbox to determine whether to show the mobile phone number field.
- B. Use a visibility condition on the mobile phone number field to determine whether to show the field.
- C. Use a validation condition to determine whether to show the mobile phone number field.
- D. Use a disable condition on the mobile phone number field to determine whether to show the field.
正解：B
解説：
Use a visibility condition on the mobile phone number field to determine whether to show the field: In Pega, visibility conditions are used to control the display of UI elements based on specific conditions. In this case, you would configure the visibility condition on the mobile phone number field to display it only when the checkbox for subscribing to the text messaging service is selected.
質問 # 49
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