合格させるSalesforce Field-Service-Lightning-Consultantテスト問題でテストエンジンとPDFを提供中
あなたをお手軽にField-Service-Lightning-Consultant試験合格させるリアルField-Service-Lightning-Consultant練習問題集で更新されたのは2022年03月21日
質問 22
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers
- A. Leverage the match skills scheduling policy when scheduling appointments
- B. Create skills that relate to qualifications from the skills tab end assign them to a service resource
- C. Create skills that relate to qualifications from setup and assign them to a service resource
- D. Leverage the match skills work rule when scheduling appointments
正解: C,D
質問 23
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order line item. Create a service appointment for each line items.
- B. Add each asset to a separate child work order. Create a service appointment for the parent work order.
- C. Add each asset to a separate work order. Create a service appointment for each a. work order.
- D. Add each asset to a separate work order line item. Create a service appointment for the work orders.
正解: A,C
質問 24
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?
- A. case process work types and record types
- B. skill requirement work type and case process
- C. work types and skill requirements
- D. work type skill routing skill requirements operating house and data categories
正解: C
質問 25
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck.
Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)
- A. Build a report to view Products Consumed on Work Order Line Items.
- B. Build a report using the Work Order inventory module.
- C. Build a report to view Inventory Transactions.
- D. Build a report to view Products Consumed on Work Orders.
- E. Build a report using the Service Appointment Inventory module.
正解: A,C,D
質問 26
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
- A. Define "cannot complete" as a pinned status for scheduling and optimization services.
- B. Define "cannot complete" as a pinned status for auto-dispatch services.
- C. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
- D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
正解: A,D
質問 27
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?
- A. Define a same start dependency
- B. Define start after finish dependencies
- C. Define start after finish and same day dependencies
- D. Define same resource and start dependencies
正解: C
質問 28
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
正解: A
質問 29
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Create a custom Visualforce page to create a new Opportunity.
- B. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- C. Create a New Task linked to the Contact and assign to a Sales Rep.
- D. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
正解: D
質問 30
Which three factors should the consultant consider when recommending a routing option?
Choose 3 answers
- A. Aerial routing computes the shortest distance between two locations based on a straight-line route
- B. Aerial routing is used if a service appointment requires a travel distance of more than 200 kilometres
- C. Street level routing incorporates Google map api and run faster than aerial routing
- D. Aerial Routing is used if a service appointment requires a travel distance of more than 100 kilometres
- E. Multiday work schedule only aerial routing.
正解: A,D,E
質問 31
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer
- A. Create multiple work order line items per service.
- B. Assign the appropriate skills to resources.
- C. Select the relevant work types for each resource.
- D. Use work types with required skills.
正解: B,D
質問 32
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- B. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
正解: A,C
質問 33
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Work Orders with Service Appointments
- B. Work Orders with Products Consumed
- C. Work Orders with Work Order Line Items
- D. Service Appointments and Service Appointment Line Items
正解: C
質問 34
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?
- A. Use work type with required skills
- B. Assign the appropriate skill to resource
- C. Create a multiple work order line per service
- D. Select the relevant work type for each resource
正解: A,B
質問 35
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers
- A. Add the Service Territory Location Related List on the Service Territory page layout.
- B. Create the Service Territory Locationas a Location lookup field.
- C. Add the Service Territory Location Related List on the Location page layout.
- D. Create the Service Territory Location as a Service Territory lookup field.
正解: A,B
質問 36
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
- A. Assign the existing work order to crew
- B. Create a new work order and assign a crew
- C. Assign the existing service appointment to the crew
- D. Create a new service appointment and assign to crew
正解: C
質問 37
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract to help with the additional work.
How should a Consultant recommend configuring the new Contractor?
- A. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- B. Create a Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- D. Create a Capacity-based Resource and delete that Resource after three weeks.
正解: C
解説:
Explanation
質問 38
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers
- A. Work order generation method - one work order per asset
- B. Work order generation method - one work order line item per asset
- C. Service appointment generation method - one service appointment per work order line item
- D. Service appointment generation method - one service appointment per work order
正解: B,D
質問 39
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Select the relevant Work Types for each Resource.
- B. Assign the appropriate Skills to Resources.
- C. Create Multiple Work Orders Line Items per service.
- D. Use Work Types with required Skills.
正解: B,D
質問 40
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
- A. Adjust the scheduled end field on the service appointment
- B. Change the status field on the service appointment
- C. Update the in-jeopardy field on the service appointment
- D. Post the service appointment chatter feed
正解: D
質問 41
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- B. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- C. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- D. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
正解: A,C
質問 42
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
- A. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
- B. Work Type Line Items for Install, Break-fix, and Inspections.
- C. Work Order custom fields to define Install, Break-fix, and Inspections.
- D. Work Order Record Types for Break-fix, Install, and Inspection.
正解: A
質問 43
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Contracts and Service Levels.
- B. Service Objectives and Work Rules
- C. Service Levels and Work Rules
- D. Service Objectives and Work Types
正解: B
質問 44
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