Field Service Lightning program Field-Service-Lightning-Consultant最新問題集で2023年11月29日
2023年最新の問題をマスター！Field Service Lightning program合格目指そう！Field-Service-Lightning-Consultantリアル試験問題集！
Salesforce Certified Field Service Lightning Consultant試験は、Field Service Lightningソリューションに関する候補者の知識と、それを効果的に設定および実装する能力をテストするために設計されています。この試験は、105分で完了する必要がある60個の多肢選択問題で構成されています。試験に合格するには、候補者は65％以上のスコアを達成する必要があります。
質問 # 42
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use the Resource Availability Rule.
- B. Create Resource Absences every day.
- C. Use appropriate Resource Operating Hours.
- D. Create a recurring Service Appointment
正解：D
質問 # 43
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers
- A. Products Required for Service Resources
- B. Products Required for Work Orders
- C. Products Required for Work Order Line Items
- D. Products Required for Service Appointments
正解：B、C
質問 # 44
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
正解：D
質問 # 45
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Work Orders
- B. Service Appointments
- C. Assets
- D. Cases
正解：A、C
質問 # 46
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers
- A. Work type can be configured to include required products on the work order and work order line item
- B. Required product must be added to both work order and all work order line items
- C. Quantity and unit of measure are required when adding a required product
- D. Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work
正解：A、D
質問 # 47
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Update the Service Appointment field "In Jeopardy."
- B. Update the Service Appointment Chatter feed.
- C. Reschedule the Service Appointment for later.
- D. Update the Service Appointment Status field.
正解：B
質問 # 48
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- C. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
- D. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
正解：B、D
質問 # 49
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- B. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- C. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
- D. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment to assign the work
正解：B
質問 # 50
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
- A. Arrival Window End
- B. Arrival Window Start
- C. Scheduled Start
- D. Scheduled End
正解：A、B
質問 # 51
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- B. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
- C. Create a New Task linked to the Contact and assign to a Sales Rep.
- D. Create a custom Visualforce page to create a new Opportunity.
正解：B
質問 # 52
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 2 as an Excluded Resource.
正解：A
質問 # 53
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
- A. Configure a sharing rule to share dispatched service appointments with the assigned resource.
- B. Enable the sharing features in the Field Service settings in the Setup menu.
- C. Create a process to change the owner of the service appointment to the assigned technician.
- D. Create a user territory for the technicians' primary and secondary territories.
正解：D
質問 # 54
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
- A. Create a new Work Order Validation Rule.
- B. Assign the Technician to a new Service Territory.
- C. Remove the Technician as a Preferred Resource.
- D. Create an Excluded Resource for the Account.
正解：D
質問 # 55
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.
- B. Select the new policy as the scheduling policy for the scheduled optimization job.
- C. Create a custom quick action for booking appointments and candidates that use the new scheduling policy.
- D. Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.
正解：B、D
質問 # 56
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
- A. Assign Skills and Skill Levels to Users.
- B. Assign Skills and Skill Levels to Resources.
- C. Implement Work Types and Skill Assignments.
- D. Implement Assignment Rules and Work Orders.
正解：B、C
質問 # 57
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A. Adjust the Scheduled End field on the Service Appointment.
- B. Post to the Service Appointment Chatter feed.
- C. Change the Status field on the Service Appointment.
- D. Update the In Jeopardy field on the Service Appointment.
正解：B
質問 # 58
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
- A. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
- B. Add the Work Order related list to the account to allow creation of additional line items.
- C. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
- D. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
正解：C
質問 # 59
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
- A. Address
- B. Site Details
- C. Contact
- D. Asset History
- E. Product Catalog
正解：A、B、C
質問 # 60
a dispatcher notice that the crew assigned to a service appointment is missing a skill requirement for the appointment.
How can the dispatcher update the service crew to meet those requirements?
- A. Update the service crew on the service appointment's work type.
- B. Edit the service appointment and add a new service resource.
- C. Create a new service appointment with a different crew.
- D. Use the crew management tool to add service resources to the crew.
正解：D
質問 # 61
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?
- A. Company logo
- B. Company address
- C. Company style sheets
- D. Company colors
正解：D
質問 # 62
which work rule should a field service lightning consultant use to assign service resources based on related object records?
- A. resource availability
- B. extended match
- C. required resources
- D. match field
正解：B
質問 # 63
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. Milestones for Work Orders can be set up from the metadata API.
- B. A new Entitlement Process requires selecting a single Entitlement Process Type.
- C. An Entitlement Process must be applied to both Cases and Work Orders.
- D. Milestones for Work Orders can be configured in Setup.
- E. A single Milestone can be added to both Case and Work Order Entitlement Processes.
正解：A、B、E
質問 # 64
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a custom Price Book with pricing rules applied.
- C. Utilize the standard Price Book with pricing rules applied.
- D. Utilize a standard Price Book specific to each country.
正解：A
解説：
Explanation
質問 # 65
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