最新の[2024年05月16日] 実際に出る検証済みのCTSC問題集
合格させるAPICS CTSC試験更新されたのは153問があります
質問 # 90
A company undergoing a supply chain transformation is working on developing enhanced metrics to measure digital supply chain performance. Which of the following criteria best illustrates the evolution of traditional metrics?
- A. Measuring average operating margin per employee by product line
- B. Deployment of perfect order metrics across the extended supply chain by capturing customer performance data
- C. On-hand inventory at greater risk of obsolescence as indicated by predictive modeling tools
- D. Increase in profitability per employee due to continuous improvement projects
正解：B
質問 # 91
Which of the following collaboration mechanisms involves the establishment of long-term relationships with partners to improve the overall efficiency and effectiveness of the supply chain?
- A. Collaborative planning, forecasting, and replenishment (CPFR)
- B. Supplier relationship management (SRM)
- C. Total quality management (TQM)
- D. Distribution resource planning (DRP II)
正解：A
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, CPFR is a collaboration mechanism that involves the establishment of long-term relationships with partners to improve the overall efficiency and effectiveness of the supply chain.CPFR is defined as "a business practice that combines the intelligence of multiple trading partners in the planning and fulfillment of customer demand"1.CPFR enables partners to share information, align plans, and synchronize activities across the supply chain, resulting in reduced inventories, improved service levels, and increased sales23.
1: ASCM CTSC Exam Content Manual, page 8.2:Six steps to successful supply chain collaboration | McKinsey3:Supply Chain Collaboration: Meaning, Importance, Features & Impact | GEP Blog
質問 # 92
When tasked with developing a transformational supply chain strategy, it is important to start with:
- A. determining the customers' current and future needs.
- B. identifying and documenting external megatrends.
- C. prioritizing actions and assessing their effectiveness.
- D. scanning and assessing the competitor landscape.
正解：A
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, one of the first steps in developing a transformational supply chain strategy is to "determine the current and future needs and expectations of the customers, and align the supply chain strategy with the business strategy and customer value proposition" (p. 16) 1. This helps to ensure that the supply chain transformation is customer-centric and focused on delivering value to the end users. The other options are also important, but they should be done after the initial determination of the customers' needs.
質問 # 93
A retail company is experiencing stockouts of a popular product due to supply chain disruptions.
Which of the following steps should the company take to address this issue according to the theory of constraints (TOC)?
- A. Optimize capacity at the bottleneck work center.
- B. Increase inventory levels of finished goods.
- C. Reduce the workload at the critical resource.
- D. Increase production at the bottleneck work center.
正解：A
質問 # 94
A company is experiencing persistently high costs of poor quality in the supply base. What is the best approach to reduce those costs?
- A. Track costs of returns.
- B. Inspect all received products.
- C. Establish education and quality training.
- D. Conduct supplier appraisals.
正解：C
解説：
Explanation
According to the CTSC Exam Content Manual, one of the ways to reduce the costs of poor quality in the supply base is to establish education and quality training for the suppliers, as this can help them improve their quality performance, reduce defects, and prevent problems1.Education and quality training can also enhance the collaboration and communication between the buyers and the suppliers, and foster a culture of continuous improvement2. The other options are not the best approach to reduce the costs of poor quality in the supply base, as they are more reactive than proactive, and they do not address the root causes of the poor quality.Conducting supplier appraisals, tracking costs of returns, and inspecting all received products are examples of appraisal costs, which are part of the costs of poor quality, not the solution3.
質問 # 95
Which of the following roles does a change agent involved in supply chain transformation most likely play?
- A. Manages change
- B. Facilitates change
- C. Supports change
- D. Initiates change
正解：B
解説：
Explanation
a change agent is someone who initiates, promotes, and supports the change process in an organization. A change agent can be an internal or external consultant, a leader, or a team member who helps to define the vision, strategy, and goals of the change, and also facilitates the communication, collaboration, and implementation of the change.Therefore, option D best describes the role of a change agent involved in supply chain transformation.123
質問 # 96
Which of the following infrastructure elements of the supply chain information system have a significant impact on supply chain transformation?
- A. Data warehouse, hardware, custom coding, and the internet
- B. Hardware, software, data warehouse, and the internet
- C. Hardware, software, custom coding, and finances
- D. Data warehouse, software, the internet, and finances
正解：B
解説：
Explanation
According to the ASCM, the supply chain information system infrastructure consists of four main elements:
hardware, software, data warehouse, and the internet1.These elements enable the collection, storage, processing, and transmission of data and information across the supply chain, and support the decision making and execution of supply chain activities1.The ASCM also states that the supply chain information system infrastructure is a key enabler of supply chain transformation, which is the process of changing the supply chain to achieve higher performance, efficiency, and sustainability1.By having a robust and reliable infrastructure, a company can leverage the power of data and analytics, improve the visibility and collaboration across the supply chain, and adopt new technologies and innovations that can enhance the supply chain capabilities and outcomes1. Therefore, hardware, software, data warehouse, and the internet are the infrastructure elements that have a significant impact on supply chain transformation.
質問 # 97
Sharing the visibility on change management progress by team can help the enterprise to:
- A. demonstrate the transformation milestones.
- B. measure transformation outcomes in meeting strategy.
- C. allocate resources to the most in need of support.
- D. ensure an effective metrics program in practice.
正解：C
解説：
Explanation
According to the CTSC Exam Content Manual, one of the benefits of sharing the visibility on change management progress by team is to allocate resources to the most in need of support1. Sharing the visibility on change management progress by team can help the enterprise to identify the teams that are lagging behind, facing challenges, or requiring assistance in the transformation process, and provide them with the necessary resources, guidance, or coaching to overcome the barriers and achieve the desired outcomes1. The other options are not the main benefits of sharing the visibility on change management progress by team, as they are more related to other aspects of the transformation process. Measuring transformation outcomes in meeting strategy is a benefit of establishing a metrics program that tracks and evaluates the performance and impact of the transformation initiatives2. Demonstrating the transformation milestones is a benefit of creating a communication plan that informs and engages the stakeholders and showcases the achievements and successes of the transformation efforts3. Ensuring an effective metrics program in practice is a benefit of aligning the metrics with the strategic objectives, collecting and analyzing the relevant data, and reporting and acting on the results2.
質問 # 98
When a company moves their operations closer to home, this is an example of:
- A. outsourcing.
- B. offshoring.
- C. nearshoring.
- D. insourcing.
正解：C
解説：
Explanation
Nearshoring is the practice of relocating business processes or services to a nearby country, usually one that shares a border or is in the same region1. Nearshoring can help companies reduce costs, improve quality, and increase responsiveness to customer needs.Nearshoring is different from offshoring, which is moving business processes or services to a distant country, usually to take advantage of lower labor costs or favorable tax regimes2.Nearshoring is also different from insourcing, which is performing business processes or services internally within the company3. Nearshoring is also different from outsourcing, which is contracting out business processes or services to a third-party provider, regardless of the location.
質問 # 99
According to the strategy hierarchy, which of the following strategies harmonizes plans to improve competencies of an organization as a whole?
- A. Business strategy
- B. Corporate strategy
- C. Functional area strategy
- D. Operating strategy
正解：B
解説：
Explanation
According to the CTSC Exam Content Manual1, corporate strategy is the highest level of strategy in the strategy hierarchy. It involves defining the overall purpose, scope, and direction of the organization, as well as allocating resources and setting performancegoals for the entire organization. Corporate strategy also harmonizes plans to improve competencies of an organization as a whole, such as innovation, sustainability, digital transformation, and social responsibility. Option A, business strategy, is the level of strategy that focuses on how a business unit or division competes in a specific market or industry. Option C, functional area strategy, is the level of strategy that focuses on how a functional department or team supports the business strategy and the corporate strategy. Option D, operating strategy, is the level of strategy that focuses on how the daily operations and processes are executed and optimized.
質問 # 100
In new product development, which concurrent engineering technique helps ensure efficient production process to meet customer requirements?
- A. Statistical process control (SPC)
- B. Quality function deployment (QFD)
- C. Failure mode effects analysis (FMEA)
- D. Early supplier involvement (ESI)
正解：B
解説：
Explanation
quality function deployment (QFD) is a concurrent engineering technique that helps ensure efficient production process to meet customer requirements.QFD is defined as "a method to transform user demands into design quality, to deploy the functions forming quality, and to deploy methods for achieving the design quality into subsystems and component parts, and ultimately to specific elements of the manufacturing process"2.QFD uses a matrix called the House of Quality to translate customer needs into technical specifications, prioritize design features, and identify potential trade-offs3.QFD helps to reduce development time and cost, improve product quality and performance, and enhance customer satisfaction4.
1:Concurrent Engineering - Product Development - Grist Project Management2:Quality Function Deployment (QFD) and House of Quality - ASQ3:Quality FunctionDeployment (QFD) - What is Six Sigma4:Quality Function Deployment (QFD) - an overview | ScienceDirect Topics
質問 # 101
One main goal of pursuing a digital supply chain transformation is:
- A. integrating all supply chain tools and technologies to increase operational efficiencies.
- B. achieving perfect order fulfillment across all sales channels using technology.
- C. building sustainable competitive advantage through integrated capabilities.
- D. maximizing sales through the e-commerce channel.
正解：C
解説：
Explanation
According to the ASCM site, the goal of the CTSC certification is to help supply chain professionals develop the skills and knowledge to lead a successful digital transformation that creates value and competitive advantage. The certification covers topics such as digital strategy, business model innovation, customer-centricity, and integrated capabilities. Therefore, option B best reflects the main goal of pursuing a digital supply chain transformation.12
質問 # 102
The first step in performing a root cause analysis using the SCOR model involves:
- A. decomposing performance attributes.
- B. identifying sources of deviation.
- C. establishing process benchmarks.
- D. linking processes to metric hierarchy.
正解：D
解説：
Explanation
According to the CTSC exam content manual1, the first step in performing a root cause analysis using the SCOR model involves linking processes to metric hierarchy, which means mapping the SCOR processes to the SCOR metrics and identifying the relevant performance attributes and levels. This step helps to establish the scope and boundaries of the analysis and to align the processes with the strategic objectives of the organization.
質問 # 103
What is the perfect order fulfillment for a total of 200 orders, provided that 94 orders are delivered on time,
100 orders are delivered in full, 76 orders are delivered on time and in full, 34 orders are damaged, and 48 orders are delivered on time and complete meeting 3-way match criteria?
- A. 50%
- B. 24%
- C. 47%
- D. 38%
正解：B
解説：
Explanation
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, perfect order fulfillment is a key performance indicator (KPI) that measures the percentage of orders that meet all the criteria for a perfect order, such as delivery time, quantity, quality, documentation, and invoice1.To calculate the perfect order fulfillment, we need to multiply the percentage of orders that meet each criterion, and then divide by
1001. In this case, the percentage of orders that meet each criterion are:
Delivery time: 94/200 = 47%
Quantity: 100/200 = 50%
Quality: (200-34)/200 = 83%
Documentation and invoice: 48/200 = 24%
Therefore, the perfect order fulfillment is:
47% x 50% x 83% x 24% / 100 = 4.7% x 24% = 1.13%
To express this as a percentage, we need to multiply by 100, so the final answer is:
1.13% x 100 = 113%
Therefore, the perfect order fulfillment for a total of 200 orders is 113%.
1: https://www.ascm.org/ctsc-ecm/
質問 # 104
During the digital transformation planning process, a company distributed surveys and found that customers wanted a more detailed order status process. The company added online status information capability to their website and sent a customer satisfaction survey to customers after they received the product. This addition helped increase their customer base and repeat business.
This is an example of the successful use of:
- A. balanced scorecard.
- B. voice of the customer (VOC).
- C. data mining.
- D. customer service.
正解：B
解説：
Explanation
voice of the customer (VOC) is the process of gathering and implementing information about your customers' expectations, needs and hopes2.Businesses use VOC programs to efficiently collect detailed market research about their customers and to improve their products or services based on the customer feedback2. This is an example of the successful use of VOC, as the company distributed surveys to understand what customers wanted, added online status information capability to their website to meet the customer demand, and sent a customer satisfaction survey to measure the impact of the improvement. This addition helped increase their customer base and repeat business, which shows the value of listening to the voice of the customer.
1:Voice of the Customer: Definition, Benefits and How-To Guide | Indeed.com2:What is the Voice of the Customer (VoC)? - Qualtrics
質問 # 105
Which of the following statements best describes how the SCOR model should be used when organizations are establishing their key performance indicators (KPIs)?
- A. Level 1 metrics should be designated as their KPIs.
- B. There is no inherent relationship between SCOR and KPIs.
- C. Level 3 metrics should be designated as their KPIs.
- D. Level 2 metrics should be designated as their KPIs.
正解：D
解説：
Explanation
According to the ASCM, the SCOR model provides a framework for measuring the performance of the supply chain across five core processes: Plan, Source, Make, Deliver, and Return. The model defines three levels of metrics: Level 1, Level 2, and Level 3. Level 1 metrics are strategic metrics that reflect the overall performance of the supply chain, such as customer satisfaction, total cost, and return on assets. Level 2 metrics are diagnostic metrics that measure the performance of each core process, such as reliability, responsiveness, agility, cost, and asset management.Level 3 metrics are operational metrics that measure the performance of specific activities within each core process, such as order fulfillment cycle time, production yield, and inventory turns1.
The ASCM recommends that organizations use Level 2 metrics as their KPIs, because they provide a balanced view of the supply chain performance across the five core processes and the attributes of reliability, responsiveness, agility, cost, and asset management.Level 2 metrics also enable benchmarking and best practice identification, as well as alignment with the customer and stakeholder expectations1.Level 1 metrics are too high-level and may not reflect the specific performance of each core process, while Level 3 metrics are too detailed and may not capture the overall performance of the supply chain1. Therefore, Level 2 metrics are the most suitable for establishing KPIs.
質問 # 106
A consumer electronics manufacturer has undertaken a transformation of its supply network design. In order to increase customer service, they acquired more dedicated space on a cargo airline to reduce its use of ocean transport. The manufacturer is expecting which metric shifts due to this change?
- A. Expected transportation costs to increase and demand volume growth to decrease
- B. Expected transportation costs to increase and expedited delivery upgrade costs to increase
- C. Expected transportation costs to increase and expedited delivery upgrade costs to decrease
- D. Expected transportation costs to increase and network path touches to increase
正解：C
解説：
Explanation
air transport is generally more expensive than ocean transport, but also faster and more reliable1. Therefore, by acquiring more dedicated space on a cargo airline, the manufacturer can expect its transportation costs to increase, but also reduce its need for expedited delivery upgrades, which are usually costly and inefficient2.
The other options are not likely to occur, as air transport does not necessarily increase the network path touches or decrease the demand volume growth.
1:22:3
質問 # 107
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今すぐ試そう2024年最新の無料更新されたAPICS CTSC試験問題と解答：https://www.passtest.jp/APICS/CTSC-shiken.html
CTSC問題集PDFとテストエンジン試験問題：https://drive.google.com/open?id=1QgjnW2CMSIMaPx0iGAT02Mlfu1UUWkFu