ベスト良質なAPICS CTSC試験問題PassTestリアル練習試験 [2024]
重要な試験問題でCertified in Transformation for Supply Chain (CTSC)一発合格
質問 # 46
When tasked with developing a transformational supply chain strategy, it is important to start with:
- A. determining the customers' current and future needs.
- B. prioritizing actions and assessing their effectiveness.
- C. scanning and assessing the competitor landscape.
- D. identifying and documenting external megatrends.
正解：A
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, one of the first steps in developing a transformational supply chain strategy is to "determine the current and future needs and expectations of the customers, and align the supply chain strategy with the business strategy and customer value proposition" (p. 16). This helps to ensure that the supply chain transformation is customer-centric and focused on delivering value to the end users. The other options are also important, but they should be done after the initial determination of the customers' needs.
質問 # 47
Which of the following metrics is the most appropriate to use in order to measure the total end-to-end supply chain cost in fulfilling an order?
- A. Cash-to-cash cycle time
- B. Order fulfillment cost
- C. Total cost to serve
- D. Return on assets
正解：C
解説：
Explanation
Supply chain
Explore
Total cost to serve is a supply chain metric that measures the total end-to-end supply chain cost of fulfilling an order for a specific customer or segment1.It includes all the costs incurred from sourcing, manufacturing, warehousing, transportation, and delivery of the product or service2.Total cost to serve helps to identify the profitability and value of different customers or segments, and to optimize the supply chain processes and resources accordingly3.
1:Top Supply Chain Metrics & KPIs Benchmarking | Gartner2:Top 25 Supply Chain Metrics & KPIs For Your Dashboards - datapine3:A Comprehensive Guide to Supply Chain Metrics & KPIs
質問 # 48
A key component of a total quality management (TQM) program is:
- A. just-in-time (JIT) inventory.
- B. supply chain optimization (SCO).
- C. statistical process control (SPC).
- D. autonomous maintenance.
正解：C
解説：
Explanation
According to the CTSC Exam Content Manual1, statistical process control (SPC) is a key component of a total quality management (TQM) program. SPC is a technique that uses statistical methods and tools to monitor and control the variation and performance of a process. SPC helps to ensure that the process is stable, capable, and predictable, and that the output meets the customer specifications and expectations. SPC also helps to identify and eliminate the causes of defects and errors, and to improve the quality and efficiency of the process. Option B, JIT inventory, is a component of lean manufacturing, not TQM. JIT inventory aims to reduce inventory levels and costs by delivering materials or components just before they are needed in the production process.
Option C, autonomous maintenance, is a component of total productive maintenance (TPM), not TQM.
Autonomous maintenance involves empowering the operators to perform basic maintenance tasks on their own equipment, such as cleaning, lubricating, inspecting, and adjusting. Option D, SCO, is a component of supply chain management, not TQM. SCO involves optimizing the flow of materials, information, and money across the supply chain network, from the suppliers to the customers.
質問 # 49
A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone. The customer representative has engaged in:
- A. up-selling.
- B. suggestive selling.
- C. ad-hoc selling.
- D. cross-selling.
正解：D
解説：
Explanation
cross-selling is the practice of offering customers additional items that complement or enhance their main purchase12. In this case, the sales representative has engaged in cross-selling by offering the customer a case to protect the phone, which is a related and useful product for the customer's main purchase of a new cell phone.Cross-selling can help to increase customer satisfaction, loyalty, and revenue12.
1:Cross-Selling vs. Upselling: Definitions and Differences | Indeed.com2:What Is Cross-Selling? - Investopedia
質問 # 50
Many of the business risks associated with digital supply chain arising from data complexity, cybersecurity, and data protection can be comprehensively addressed by:
- A. making digital risks a part of the overall risk management culture of the company.
- B. applying data analytics tools to monitor and analyze risks throughout the supply chain.
- C. treating digital risks as a stand-alone risk management category.
- D. having information technology (IT) and risk management teams collaborate with each other to prevent or greatly minimize adverse incidents.
正解：A
質問 # 51
In the SCOR model, the analysis of indicators of supply chain's performance from level 1 through 3 is referred to as:
- A. performance cascading.
- B. performance classification.
- C. metrics attribution.
- D. metrics decomposition.
正解：D
解説：
Explanation
According to the CTSC Exam Content Manual, metrics decomposition is the analysis of indicators of supply chain performance from level 1 through 3 in the SCOR model1.Metrics decomposition helps to identify the root causes of performance gaps, prioritize improvement opportunities, and align metrics across different levels and processes1.The SCOR model defines four levels of metrics: level 1 metrics are strategic, cross-functional, and end-to-end; level 2 metrics are tactical and process-specific; level 3 metrics are operational and sub-process-specific; and level 4 metrics are transactional and implementation-specific2.Metrics decomposition is different from metrics attribution, which is the assignment of metrics to the responsible parties or processes1.Metrics decomposition is also different from performance cascading, which is the translation of strategic objectives into operational goals and metrics1. Performance classification is not a term used in the SCOR model.
質問 # 52
When developing supply chain performance objectives and aligning the performance drivers to the strategic plan, the initial steps in the workflow include:
- A. executing the strategic plan and meeting the performance objectives.
- B. conducting a strategic supply chain analysis, performing benchmarking, and gathering insights.
- C. performing a gap analysis between performance objectives and current performance.
- D. comparing and validating completeness against the SCOR model.
正解：B
解説：
Explanation
According to the CTSC Ex-am Content Manual1,the initial steps in the workflow for developing supply chain performance objectives and aligning the performance drivers to the strategic plan are: conducting a strategic supply chain analysis, performing benchmarking, and gathering insights. These steps help to identify the current state of the supply chain, the gaps and opportunities for improvement, and the best practices and benchmarks from the industry and competitors. They also help to align the supply chain objectives with the business strategy and the customer needs.
1: https://www.ascm.org/ctsc-ecm/
質問 # 53
When designing a new demand-driven supply chain, at what point should available technologies be evaluated?
- A. Technologies should be selected first, and then the supply chain should be designed around the technologies.
- B. Technologies should be evaluated after the supply chain is designed.
- C. Technology selection and supply chain design should occur over the same time period.
- D. Technology selection is not part of the new demand-driven supply chain process.
正解：B
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, when designing a new demand-driven supply chain, technologies should be evaluated after the supply chain is designed.This is because the supply chain design should be based on the customer needs, the business strategy, and the supply chain capabilities, not on the available technologies1.The technologies should be selected to support and enable the supply chain processes, not to dictate or constrain them1.Evaluating technologies after the supply chain is designed can help to avoid unnecessary costs, complexity, and risks, and to ensure alignment and integration across the supply chain network1.
1: ASCM CTSC Exam Content Manual, page 8.
質問 # 54
An aerospace company deploying a design for quality supply chain process would benefit most from which of the following supply chain technologies?
- A. Software that helps supply chain personnel reduce administrative loads
- B. Cloud computing that allows better information sharing and supply chain partner collaboration
- C. Artificial intelligence (Al) that helps schedulers flexibly adjust plans and schedules in real time to improve supply chain operational outcomes
- D. Automation and robotics used in applications requiring exacting tolerances that are beyond human capability to control manually
正解：D
解説：
Explanation
According to the CTSC Exam Content Manual1,design for quality is a supply chain process that focuses on ensuring that the products and services meet or exceed the customer requirements and expectations, and comply with the relevant standards and regulations. Design for quality involves applying quality management principles and tools throughout the product life cycle, from design and development to production and delivery. Automation and robotics are supply chain technologies that can help improve the quality of products and services, especially in applications that require high precision, accuracy, and consistency, such as aerospace. Automation and robotics canreduce human errors, increase efficiency and productivity, and enhance safety and reliability.
質問 # 55
Organizational roles and responsibilities should focus on which of the following areas to clarify who is responsible and accountable for each supply chain activity after the transformation initiative is complete?
- A. Sales, operations, and logistics
- B. Product management, product development, and quality
- C. Sales, product management, and product development
- D. Sales, accounting, and engineering
正解：A
解説：
Explanation
According to the ASCM, one of the key steps in supply chain transformation is to define the organizational roles and responsibilities for each supply chain activity, and to ensure that they are aligned with the business strategy and customer expectations1.The ASCM also suggests that the supply chain activities can be grouped into three main categories: sales, operations, and logistics2.These categories reflect the core functions of the supply chain, from planning and executing the demand and supply, to delivering the products and services to the customers2. Therefore, organizational roles and responsibilities should focus on these three areas to clarify who is responsible and accountable for each supply chain activity after the transformation initiative is complete. Some examples of the roles and responsibilities in each area are:
Sales: Responsible for generating and managing the customer demand, forecasting the sales volume, and ensuring customer satisfaction and loyalty.Examples of roles are sales manager, account manager, customer service representative, and demand planner2.
Operations: Responsible for producing and sourcing the products and services, managing the inventory and quality, and optimizing the cost and efficiency.Examples of roles are operations manager, production manager, procurement manager, and quality manager2.
Logistics: Responsible for transporting and distributing the products and services, coordinating with the suppliers and carriers, and ensuring the delivery speed andreliability.Examples of roles are logistics manager, warehouse manager, transportation manager, and distribution manager2.
質問 # 56
Which of the following infrastructure elements of the supply chain information system have a significant impact on supply chain transformation?
- A. Data warehouse, hardware, custom coding, and the internet
- B. Data warehouse, software, the internet, and finances
- C. Hardware, software, data warehouse, and the internet
- D. Hardware, software, custom coding, and finances
正解：C
解説：
Explanation
According to the ASCM, the supply chain information system infrastructure consists of four main elements:
hardware, software, data warehouse, and the internet1.These elements enable the collection, storage, processing, and transmission of data and information across the supply chain, and support the decision making and execution of supply chain activities1.The ASCM also states that the supply chain information system infrastructure is a key enabler of supply chain transformation, which is the process of changing the supply chain to achieve higher performance, efficiency, and sustainability1.By having a robust and reliable infrastructure, a company can leverage the power of data and analytics, improve the visibility and collaboration across the supply chain, and adopt new technologies and innovations that can enhance the supply chain capabilities and outcomes1. Therefore, hardware, software, data warehouse, and the internet are the infrastructure elements that have a significant impact on supply chain transformation.
質問 # 57
A firm wants to update its supply chain network design to enable auto re-sizing based on changes in product flow within the network. This update will place the firm at what stage in the Capability Maturity Model within Supply Network Design?
- A. Typical
- B. Advanced
- C. Leading
- D. Ad-hoc
正解：C
質問 # 58
Which of the following options can drive continuous improvement?
- A. Refer to the index of best-in-class companies as a continuous improvement target.
- B. Use a combined bottom-up and top-down approach at all levels in the enterprise.
- C. Adapt the practices of best-in-class companies for implementing continuous improvement.
- D. Evaluate individual and group performance in relation to corporate strategies regularly.
正解：B
質問 # 59
A service company is experiencing long wait times for customer service. According to the theory of constraints (TOC), which of the following steps should the company take to address this issue?
- A. Identify and address the bottleneck in the customer service process.
- B. Implement a more efficient customer service system.
- C. Increase the number of staff members available before the bottleneck.
- D. Increase the resources available to the customer service department.
正解：A
解説：
Explanation
According to the theory of constraints (TOC), a service company that is experiencing long wait times for customer service should identify and address the bottleneck in the customer service process1.A bottleneck is the activity or resource that limits the throughput or output of the entire system2.TOC provides a five-step process for improving any system by focusing on the bottleneck3. The steps are:
Identify the system's constraint: find the activity or resource that has the least capacity or the longest cycle time in the customer service process.
Exploit the system's constraint: make the most of the available capacity or time of the bottleneck, such as reducing idle time, errors, or rework.
Subordinate everything else to the system's constraint: align the other activities or resources in the customer service process to the pace and priority of the bottleneck, such as balancing the workload, synchronizing the flow, or eliminating waste.
Elevate the system's constraint: increase the capacity or reduce the cycle time of the bottleneck, such as adding more staff, equipment, or technology, or redesigning the process.
Repeat the process: monitor the performance of the customer service process and identify and address the next constraint.
The other options are not the best steps to address the issue of long wait times for customer service, according to TOC.Increasing the number of staff members available before the bottleneck will not solve the problem, as it will only create more work-in-process inventory and increase the operational expense4.Implementing a more efficient customer service system may or may not help, depending on whether it addresses the root cause of the bottleneck or not5. Increasing the resources available to the customer service department may also be ineffective or inefficient, as it may not target the specific bottleneck or may create excess capacity or waste.
質問 # 60
A company implements a new enterprise resource planning (ERP) system in 5 different regions globally.
During ERP deployment, the company realizes that one region structures the product hierarchy significantly differently than the other four regions. What step did this company omit in transforming management?
- A. Understanding the relationship between actions
- B. Developing an organizational mapping
- C. Deploying the five core supply chain management disciplines
- D. Identifying the drivers of current performance
正解：B
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, developing an organizational mapping is one of the steps in transforming management.An organizational mapping is defined as "a tool that helps to identify the current and future state of the organization's structure, roles, responsibilities, and reporting relationships"1. An organizationalmapping can help to ensure alignment and consistency across different regions, functions, and processes, and to identify and resolve any gaps or conflicts that may arise during the transformation. By omitting this step, the company failed to recognize and address the difference in the product hierarchy among the regions, which could lead to problems in data integration, reporting, and analysis in the new ERP system.
質問 # 61
Which of the following strategies deals with making a shift from traditional ways of operating to ways that make extensive use of data, technology, and business models in innovative ways?
- A. Digital supply chain transformation
- B. Supply chain analytics
- C. Supply chain optimization (SCO)
- D. Integrated business planning
正解：A
質問 # 62
When performing a review of a SCOR level 3 process from beginning to end, which of the following steps should be taken?
- A. Perform a due diligence assessment.
- B. Execute a risk and security analysis.
- C. Perform a network compatibility analysis.
- D. Conduct a staple yourself interview.
正解：D
解説：
Explanation
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, a staple yourself interview is a technique for performing a review of a SCOR level 3 process from beginning to end1.It involves following the process as if you were the product or service being delivered, and asking questions such as: Who is involved in this process? What are they doing? Why are they doing it? How are they doing it? How long does it take? How much does it cost? What are the inputs and outputs of each activity? What are the risks and opportunities for improvement?1This technique helps to identify the gaps, inefficiencies, and best practices in the process, and to generate insights and recommendations for improvement1.
1: https://www.ascm.org/ctsc-ecm/
質問 # 63
Which of the following six sigma improvement phases involves collecting data on current performance and issues?
- A. Analyze
- B. Control
- C. Measure
- D. Improve
正解：C
解説：
Explanation
According to the CTSC Exam Content Manual1, the Measure phase of the Six Sigma DMAIC methodology involves collecting data on current performance and issues. The Measure phase aims to establish a baseline for the process and quantify the gap between the current state and the desired state. The Measure phase also involves validating the measurement system, defining the process metrics, and calculating the process capability and sigma level. Option A, Control, is the phase that involves implementing and sustaining the improvements. Option B, Improve, is the phase that involves identifying and testing the solutions. Option C, Analyze, is the phase that involves analyzing the data and identifying the root causes.
質問 # 64
Which of the following behaviors is the best example of a digital supply chain integrator?
- A. Reaching across functional and technological boundaries to seek information and understanding
- B. Timely communication of issues through functional silos made electronically
- C. Sharing updates of digital supply chain projects though intranet and e-newsletters
- D. Conducting regular training programs for all employees on the company's supply chain tools
正解：A
解説：
Explanation
According to the ASCM CTSC Exam Content Manual, a digital supply chain integrator is a role that involves connecting the digital and physical supply chain elements, and enabling the flow of data and information across the end-to-end supply chain1. This requires reaching across functional and technological boundaries to seek information and understand-ing, and to collaborate with internal and external partners to optimize the supply chain performance2. The other options are not specific to the digital supply chain in-tegrator role, as they are common behaviors for any supply chain professional.1: ASCM CTSC Exam Content Manual, page
9.2:3
質問 # 65
A company realizes its delivery cycle time is longer than its competitors'. What capability does this company need to improve?
- A. Enterprise business plan reconciliation
- B. Frictionless ordering
- C. Configuration management
- D. Optimal path selection
正解：D
質問 # 66
Which option best describes an appropriate operational focus for supply chain transformation?
- A. Focus on improving the supply chain one segment at a time.
- B. Focus on supply chain integration and improving the supply chain overall.
- C. Increase the percent of perfect orders.
- D. Lean out inventory in order to increase inventory turns.
正解：B
解説：
Explanation
supply chain transformation is the process of reimagining and redesigning the end-to-end supply chain operations to achieve higher levels of performance, efficiency, agility, and sustainability12. This requires a holistic and integrated approach that considers the interdependencies and trade-offs among the different supply chain functions, processes, and partners34.Therefore, the appropriate operational focus for supply chain transformation is to focus on supply chain integration and improving the supply chain overall, rather than on isolated metrics or segments. The other options are not wrong, but they are too narrow and may not capture the full potential of supply chain transformation.
質問 # 67
......
CTSC試験問題集合格保証：https://www.passtest.jp/APICS/CTSC-shiken.html
ベスト良質なAPICS CTSC試験問題：https://drive.google.com/open?id=1oo074y_MMCw86e8810Y9AdsPZyL0qNbO