最新のGCX-ARC実際の無料試験問題更新された62問あります
無料で使えるGCX-ARC試験ブレーン問題集認定ガイドの問題と解答
質問 # 16
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Enable speech recognition for the entire flow
- B. Incomplete match timeout
- C. Complete match timeout
- D. Company Directory speech recognition
正解：D
質問 # 17
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- B. Queues are the waiting lines for interactions that are routed using ACD
- C. Queues provide ACD with a means to determine the skill level requirement of an interaction
- D. Queues match agents to an appropriate interaction using ACD
正解：D
質問 # 18
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Hold Music
- B. Approximate Wait Time
- C. Play Estimated Wait Time
- D. Play Wait Time
正解：C
質問 # 19
Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?
- A. Decision
- B. Schedule
- C. Prompts
- D. Divisions
正解：D
質問 # 20
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,3,1,4
- B. 2,4,1,3
- C. 2,1,4,3
- D. 2,3,4,1
正解：A
質問 # 21
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. Dashboards
- B. Reports
- C. Dynamic Views
- D. All of the above
正解：C
質問 # 22
To route an incoming call based on the current time, _____ is the best method.
- A. Callable time sets
- B. Scheduling
- C. Call route
- D. Inbound call flow
正解：C
質問 # 23
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Wrap-up Codes
- C. Account Codes
- D. Status
正解：B
質問 # 24
Which of the following feature is used to test the created flow before it goes live?
- A. Debug
- B. Publish
- C. Test
- D. Validate
正解：C
質問 # 25
You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.
- A. Collect Input
- B. Call Data Action
- C. Collect Data
- D. Data Table Lookup
正解：A
質問 # 26
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Timeout
- C. Menu Selection Timeout
- D. Inter-Digit Timeout
正解：D
質問 # 27
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. DTMF
- B. Flow
- C. Prompts
- D. IVR
正解：C
質問 # 28
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. In-Queue
- B. Inbound
- C. Secure
- D. Outbound
正解：B
質問 # 29
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The media types that can interrupt current interactions that an agent is handling
- B. The number of different media types that an agent may handle simultaneously
- C. The length of time that an agent may spend on each media type
- D. The after call work time for each media type
- E. The maximum capacity that an agent may handle simultaneously for each supported media type
正解：A、B、E
質問 # 30
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. False
- B. True
正解：B
質問 # 31
If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?
- A. Jump to Menu
- B. Transfer to Flow
- C. Decision
- D. Disconnect
正解：D
質問 # 32
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use an outbound campaign to promote the product.
- B. Use the directory feature for advertising the product.
- C. Use the data tables feature for advertising the product.
- D. Use the prompt feature to play the product details every time customer dials your contact center.
正解：A、D
質問 # 33
Which definition matches the After Call Work option Optional?
- A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
正解：B
質問 # 34
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Genesys GCX-ARC認定試験は、90分以内に完了する必要がある60の複数選択質問で構成されています。この試験では、Omnichannelルーティング、労働力の最適化、レポートおよび分析など、Genesys Cloudを使用したカスタマーエクスペリエンスの設計と実装に関連する幅広いトピックをカバーしています。
GCX-ARC認定概要最新のGCX-ARCのPDF問題集：https://www.passtest.jp/Genesys/GCX-ARC-shiken.html
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