GCX-ARC試験問題集でPDF問題とテストエンジン
GCX-ARC問題集で必ず試験合格させる
Genesys GCX-ARC試験を受験するには、候補者はGenesys Cloud CX、その機能、機能性、および統合能力について十分な理解を持っている必要があります。また、Genesys Cloud CXソリューションで作業経験があり、これらのソリューションを設計および展開するためのベストプラクティスに精通している必要があります。試験は、実際の状況をシミュレートするパフォーマンスベースのシナリオと複数選択問題で構成されています。候補者は、コンセプトの理解とそれらを複雑な問題を解決するために適用する能力を示さなければなりません。
質問 # 27
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Outbound Campaigns
- B. Scripts
- C. Schedules
- D. Campaign Management
正解：A
質問 # 28
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Hold Music
- B. Play Wait Time
- C. Approximate Wait Time
- D. Play Estimated Wait Time
正解：D
質問 # 29
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Manual Scheduling
- B. All of the above
- C. Automated Scheduling
- D. Load based Scheduling
正解：C、D
質問 # 30
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. Token
- B. Password
- C. Access ID
- D. ARN Number
- E. Username
正解：A、B、E
質問 # 31
To route an incoming call based on the current time, _____ is the best method.
- A. Call route
- B. Inbound call flow
- C. Callable time sets
- D. Scheduling
正解：A
質問 # 32
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. True
- B. False
正解：A
質問 # 33
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The maximum capacity that an agent may handle simultaneously for each supported media type
- B. The media types that can interrupt current interactions that an agent is handling
- C. The number of different media types that an agent may handle simultaneously
- D. The length of time that an agent may spend on each media type
- E. The after call work time for each media type
正解：A、B、C
質問 # 34
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt_user_Welcome_en-us
- B. prompt_user_Welcome/en-us
- C. prompt user Welcome/en-us
- D. prompt user Welcome_en-us
正解：A
質問 # 35
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Status
- B. Account Codes
- C. Wrap-up Codes
- D. Resolution Codes
正解：C
質問 # 36
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. In-queue Call Flow
- B. Outbound Call Flow
- C. Inbound Call Flow
- D. Secure Call Flow
正解：C
質問 # 37
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Call Routing
- B. Automatic Call Distribution
- C. Architect
- D. Scheduling
正解：B
質問 # 38
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. EmailAddressDomain()
- B. EmailAddressLocalPart()
- C. MakeEmailAddress()
- D. EmailAddressDomainPart()
正解：D
質問 # 39
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. Flow
- B. IVR
- C. DTMF
- D. Prompts
正解：D
質問 # 40
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. No Entry Timeout
- B. Inter-Digit Timeout
- C. Timeout
- D. Menu Selection Timeout
正解：B
質問 # 41
Which ACD routing method routes interaction to the next available agent?
- A. Standard ACD
- B. All of the above
- C. Bullseye ACD
- D. Skills based routing
正解：A
質問 # 42
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. Outbound
- B. Inbound
- C. Secure
- D. In-Queue
正解：B
質問 # 43
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Data Table Lookup
- B. Call Back
- C. Get Participant Data
- D. Call Data Action
- E. Collect Input
- F. Set Flow Outcome
正解：A、D、E、F
質問 # 44
Select the container that holds an audio message and/or text-to-speech pairings on a "per language"basis.
- A. Flow
- B. IVR
- C. DTMF
- D. Prompts
正解：D
質問 # 45
Architect supplies a built-in _______________ flow.
- A. In-Queue Call
- B. Outbound Call
- C. Inbound Call
- D. Secure Call
正解：A
質問 # 46
Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".
- A. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\
- B. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\""
- C. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'"
- D. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/""
正解：B
質問 # 47
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Skills
- B. Queue
- C. Language
- D. Roles
正解：A、C
質問 # 48
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Seconds
- B. Milliseconds
- C. Microseconds
- D. Minutes
- E. Hours
正解：A、D
質問 # 49
Why must you create queues for ACD functionality to work?
- A. Queues are the waiting lines for interactions that are routed using ACD
- B. Queues provide ACD with a means to determine the skill level requirement of an interaction
- C. Queues match agents to an appropriate interaction using ACD
- D. Queues are the waiting lines for the agents who will be assigned interactions through ACD
正解：C
質問 # 50
Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
- A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.
正解：B
質問 # 51
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GCX-ARC試験問題（更新されたのは2023年）100%リアル問題解答：https://drive.google.com/open?id=1AKu5275-77fq2LSZwQHjoN6SoCwh7GCz