
2024年最新の実際に出るSalesforce-Communications-Cloud問題集テストエンジン試験問題はここにある
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質問 # 17
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?
- A. Create an attribute on business internet offers and use attribute based pricing
- B. Create base price list and multiple child price list per region
- C. Create price list and price list entries associated with context Rules per region
- D. Create price list per region and use context Rules to determine the correct Price List
正解:C
質問 # 18
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
- A. Use EPC APIs
- B. Use Digital Commerce APIs
- C. Use CPQAppHandler Methods
- D. Use Cart Based APIs
正解:B
質問 # 19
ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?
- A. Multiple subscription management
- B. Enterprise sales management
- C. Advertising sales management
- D. Subscriber lifecycle management
正解:B
質問 # 20
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
- B. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
- C. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
- D. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
正解:B
質問 # 21
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?
- A. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
- B. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
- C. Use the CPQ multisite feature and group the service locations and create orders for each group
- D. Split the order into multiple order and group order items based on the service location
正解:A
質問 # 22
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- B. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- C. Leverage the CPQ cart for all cases minimize the implementation effort
- D. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
正解:A
質問 # 23
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
- B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- C. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- D. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
正解:B
質問 # 24
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
- A. Attribute Rules
- B. Compatibility Rules
- C. Advance Rules
- D. Context Rules
正解:C
質問 # 25
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Migrating in/out from bundle offer
- B. Service Continuity
- C. History of subscription updates and traceability
- D. Customer can choose their plan from all pricing books.
- E. Supported by digital commerce API
正解:A、B、C
質問 # 26
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?
- A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
- B. Harmonize their business plan to reduce the complexity
- C. Access the entire architecture to identify application that can be decommission.
- D. Handle the complex business processes manually outside the IT landscape.
正解:B、C
質問 # 27
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
- A. Use the integration procedure to manage the various task that technician need to undertake
- B. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
- C. Use call out to fully automate the flow so that no manual steps are required
- D. Use data raptor to assist with integration and introduce several manual task into the flow.
正解:B
質問 # 28
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Discounts.
- B. Promotions
- C. Customizations using CPQ Hooks
- D. Adjustment using Context rules
正解:D
質問 # 29
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
- A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
- B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
- C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
- D. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
正解:D
質問 # 30
ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.
- A. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration
- B. Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management
- C. Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.
- D. Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure
正解:C
質問 # 31
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
- A. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
- B. Model dedicated internet service as a child product of the Ethernet access device offer.
- C. Model the Ethernet access device as a child product of the dedicated internet service offer
- D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
正解:A
質問 # 32
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