[2024年10月29日] 信頼され続けるCSA試験のコツがあるPDF試験材料
2024年最新のCSAテスト解説（更新されたのは401問があります)
ServiceNow CSA試験は、ServiceNowプラットフォームを使用する専門家向けの重要な認定プログラムです。この試験に合格することで、プラットフォームを効果的に管理およびサポートするために必要なスキルと知識が認められます。試験に合格することは、ITSM分野での信頼性を高め、新しいキャリアチャンスを開くための貴重な実績となります。
ServiceNow CSA（ServiceNow Certified System Administrator）試験は、ServiceNowプラットフォームの管理と構成における個人のスキルと知識を検証する高度に認識された認定です。この試験は、ServiceNowプラットフォームで日々の管理タスクを実行し、システムの完全性を維持する候補者の習熟度をテストするように設計されています。 CSA認定は、ITサービス管理におけるキャリアを前進させようとする個人にとっては必須です。
質問 # 111
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does this policy run by default?
- A. Network
- B. Browser
- C. Server
- D. Client
正解：C
解説：
Explanation
A policy that is applied to all data entered into the Platform is called a Data Policy. Data policies run on the server side and enforce data consistency by setting mandatory and read-only states for fields1.
ReferencesData policies
質問 # 112
An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with tins newly ordered item?
Choose 2 answers
- A. A record of sc_task
- B. A problem record
- C. An Incident record
- D. A change record
- E. A record of sc_req_llem table
正解：A、E
質問 # 113
On a Form header, what is the three bar icon called?
- A. Additional Actions or Context Menu
- B. Pancake icon
- C. Cake icon
- D. Hamburger icon
正解：D
解説：
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-forms/concept/c_FormContext
質問 # 114
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?
- A. Services Approval Processing
- B. 6 Services Catalog Item Request
- C. Service Catalog Request
- D. Purchasing Process Flow
正解：C
質問 # 115
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?
- A. Self Service Management
- B. Knowledge Management
- C. Business Information Management
- D. Knowledge-Centered Management
- E. Information Portal Management
正解：B
解説：
Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization1. Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction1.
References
* Knowledge Management - ServiceNow1
質問 # 116
Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?
- A. Predictive Intelligence
- B. UI policy
- C. Assignment Rule
- D. User Policy
正解：C
質問 # 117
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
- A. On list Context Menu, select Group By > Category
- B. On the Filter Menu, select Group By > Category
- C. Click Group On icon, select Category
- D. On the Category column title, click Context menu > Group By Category
- E. On Navigator Filter, type tablename.group.category and press enter
正解：A、D
質問 # 118
Which plugin allows users to install multiple applications, application-customizations. or plugins at once?
- A. Quick Integration and Multiple Delivery (QIMD) SpokeBatch Install
- B. Continuous Integration and Continuous Delivery (CICD) SpokeBatch Install
- C. Multiple Integration and Process Delivery (MIPD) SpokeBatch Install
- D. Application Integration and Plugin Delivery (A1PD) SpokeBatch Install
正解：B
質問 # 119
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?
- A. Import sets
- B. Transform maps
- C. System dictionaries
- D. Update sets
正解：D
解説：
Update sets are the configuration changes made in an instance, such as changes in a form, that can be exported from one instance and imported into another. This helps to implement the changes from the Dev environment to another environment, such as Test or Prod. Update sets capture the changes made to system properties, UI actions, business rules, workflows, and other customizations.
Reference 1: Get started with update sets - ServiceNow - Now Support 2: Product Documentation | ServiceNow 3: Update Set in ServiceNow, Captured, Non-Captured, Commit, Import ... 4: In depth Concepts Update Set in ServiceNow - Basico ServiceNow Learning 5: Retrieving and committing update sets between different ... - ServiceNow
質問 # 120
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
- A. Any active user
- B. No users
- C. itil users
- D. Users with kb_user role
- E. Any user with an article's permalink
正解：A
質問 # 121
What needs to be specified, when creating a Business Rule? (Choose four.)
- A. Update set
- B. Fields to update
- C. Who can run
- D. Condition to evaluate
- E. UI action
- F. Timing
- G. Application scope
- H. Table
- I. Script to run
正解：E、G、H、I
質問 # 122
What is a Notification?
- A. An email file attachment
- B. A message through Connect related to a Change Request
- C. A tool for alerting users that events that concern them have occurred
- D. A new Knowledge article created by a Business Rule
正解：C
質問 # 123
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow.
What is the name of this runtime value?
- A. Sequence runtime value
- B. Data pill runtime value
- C. Input runtime value
- D. Trigger runtime value
- E. Starting runtime value
正解：B
解説：
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/data-pop
質問 # 124
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
- A. Analytics Reports
- B. Scheduled Reports
- C. Performance Analytics
- D. Reporting
正解：C
質問 # 125
What module enables an administrator to define destinations for imported data on any ServiceNow table?
- A. Field Transform
- B. Transform Map
- C. Import Map
- D. Schema Map
正解：B
質問 # 126
Which is the most efficient way to move large amounts of data between instances?
- A. Export to Zip
- B. Update Sets
- C. Export to Data Package
- D. Export to XML
正解：D
質問 # 127
Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?
- A. Localization Framework plugin
(com.glide.localization_framework) - B. Language Al Framework plugin (com .g I id e. language.ai _framework)
- C. Multiple Language Framework plugin (com.glide.multiple.language_framework)
- D. Translation Framework plugin (com.glide.translation_framework)
正解：A
質問 # 128
What is a no-code approach to control the mandatory or read-only state of a form field?
- A. UI RuIe
- B. Client Script
- C. UI Policy
- D. UI Script
- E. UI Action
正解：C
解説：
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/field-administration/concept/
質問 # 129
Which helps to visualize configuration items and their relationships?
- A. Flow Design
- B. Dependency View
- C. Schema Map
- D. Transform Map
- E. Tables
正解：B
解説：
The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.
References:
* ServiceNow Product Documentation: Configuration item relationships in the CMDB
- https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manage
* ServiceNow Community: How to display dependencies for CIs in the Dependency View
- https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-m
質問 # 130
When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:
- A. Catalog Task->Parent
- B. Release Phase==Parent
- C. Problem==Parent
- D. HR Case-=Parent
- E. Outage->Task number
正解：A、D、E
質問 # 131
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
- A. On the list, locate and right-click on the value Hardware, select Show Matching
- B. On the Category column header, right-click and select Show > Hardware
- C. Right-click on magnifier type Hardware and click enter
- D. On Breadcrumb, click the > icon, type Hardware and click enter
- E. Click Funnel icon, type Hardware and click enter
正解：A
質問 # 132
Which framework can automatically populate values for the priority and Category field based on the Short description field value?
- A. UI Policy
- B. CSDM
- C. Assignment Rule
- D. Predictive intelligence
- E. Action
正解：A
質問 # 133
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