PEGAPCDC87V1認定お試し[2023年05月23日] 最新PEGAPCDC87V1のPDF問題集
ベストPegasystems PEGAPCDC87V1学習ガイドと問題集でof2023年更新
質問 # 28
DRAG DROP
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
正解：
解説：
質問 # 29
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Poor
- B. Fair
- C. Good
- D. Very Poor
正解：B
質問 # 30
Through analysis of customer lifecycles, Next-Best-Action ________
- A. provides fulfillment services
- B. anticipates retention issues
- C. identifies global sales targets
- D. provides future sales reports
正解：B
質問 # 31
U+, a retail bank, runs an audience simulation with only engagement policies in scope (no arbitration) to understand how its engagement policy conditions perform for its sampled customers. The image above shows the results of this simulation. What do the action-level numbers indicate?
- A. Number of times an action was presented as the top offer
- B. D
- C. Number of times an action was presented to customers
- D. Number of customers who qualify for a particular action
- E. Number of customers who receive a particular action as the top action
正解：B
質問 # 32
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Customer contact limits
- B. Suppression policy
- C. Volume constraints
- D. Applicability rules
正解：B
質問 # 33
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Dispute handling strategy
- B. Offers ranking
- C. Call intent detection
- D. Interaction history
正解：B
質問 # 34
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel.
If the following volume constraint is applied, how many actions are delivered by the outbound run?
- A. 0
- B. 1
- C. 75 emails 25 SMSes
- D. 75 SMSes and 25 emails
正解：A
質問 # 35
Myco, a telco, wants to present their customers with new credit card offers - the Diamond card, the Platinum card, and the Gold card - on their web portal. As a decisioning consultant, you want to determine which will be the best performing action by running a distribution test. In this scenario, which report will test this requirement?
- A. Action Priority Report
- B. Action Distribution Report
- C. Channel Report
- D. Bias Report
正解：A
質問 # 36
U+ Bank has launched a new credit card for all customers with a premium bank account. As a decisioning consultant, you need to create actions that involve the full customer life cycle: marketing, sales, and service.
Which two valid actions do you create? (Choose Two)
- A. 1% cash back credit card
- B. Credit card status
- C. Credit card number
- D. No annual fee credit card
正解：A、D
質問 # 37
U+ Bank has recently implemented a cross-sell on the web microjourney and is satisfied with the results. The bank now wants these Next-Best-Action recommendations to be delivered via outbound communication channels. Select two outbound channels that U+ bank can use to deliver Next-Best-Action recommendations.
(Choose Two).
- A. Email
- B. Google
- C. SMS
- D. Mobile application
- E. Contact Center
正解：A、C
質問 # 38
U+, a retail bank, recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. The bank does not want any bias except to satisfy the eligibility condition Age >=18. As a Decisioning Consultant, how will you configure the ethical bias policy to allow a minimum bias on age?
- A. No Detection
- B. 0 Gini
- C. 0.7 Gini
- D. 0.1 Gini
正解：D
質問 # 39
The arbitration factor that allows you to assign financial values to actions is called: _________.
- A. propensity
- B. action value
- C. context weighting
- D. business levers
正解：B
質問 # 40
Myco, a telco, currently promotes 24-month contracts with a free handset plus data plan, for example, MyPhone 11 and unlimited calls and data. The business structure has a sales issue/plans group that contains all actions, which are currently handsets.
Now, the company wants to introduce some new plans without handsets. So, the term handsets no longer applies to the new actions. At what level in the hierarchy can you rename the plans to reflect the new situation?
- A. Issue level
- B. Action level
- C. Group level
- D. All levels
正解：B
質問 # 41
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Maximize customer churn for low-value customers
- B. Customer relevancy and business profitability
- C. Offer the new retention plan for all customers in a certain region
- D. Meet the quarterly targets regardless of customer needs
正解：B
質問 # 42
Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?
- A. Contact policies
- B. Segmentation
- C. Audience
- D. Engagement policies and Arbitration
正解：C
質問 # 43
Reference module: Creating engagement strategies using customer credit score.
MyCo, a mobile company, uses a scorecard rule in a decision strategy to compute the postpaid credit limit for a customer. MyCo updated their scorecard to include a new property in the calculation: customer annual income.As a Strategy Designer, what changes do you need to make to the decision strategy for the updated scorecard to take effect?
- A. Remap the <Customer.annual customer income> property in the decision strategy
- B. No change required
- C. Add a Set-Property component to set the annual customer income
- D. Configure a new proposition filter in the strategy to filter on annual customer income
正解：B
質問 # 44
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
正解：
解説：
質問 # 45
U+ Bank, a retail bank, uses the Business Operations Environment to perform its Business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 operations Manager Portal.
Customers see credit card offers based on various engagement policies on the U+ Bank website. The bank wants to update the underlying decision strategy of an engagement policy condition. In which portal do you create the change request to fulfill new business requirement?
- A. 1:1 Operations Manager Portal
- B. Development Manager Portal
- C. Pega Customer Decision Hub Portal
- D. Dcv studio portal
正解：A
質問 # 46
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