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質問 # 113
During the execution phase of a project, the project team faced an unexpected website downtime The project manager how a brainstorming session and the team identified causes and effects tor the problem Now the project team needs to analyze and determine whether the particular cause and effect are related by using one of the following charts. Which of the following should the team use?
A)
B)
C)
D)
- A. Option B
- B. Option A
- C. Option D
- D. Option C
正解：B
解説：
Option A shows a cause and effect diagram, also known as a fishbone diagram or an Ishikawa diagram1. This is a tool that helps to identify and analyze the root causes of a problem by displaying the possible causes and effects in a graphical format2. A cause and effect diagram can help the project team to determine whether the particular cause and effect are related by using a systematic and logical approach, such as asking "why" questions or using the 5 Whys technique34. A cause and effect diagram is better than the other options because:
Option B shows a Gantt chart, which is a tool that helps to plan and track the tasks, dependencies, durations, and resources of a project along a timeline5. A Gantt chart does not focus on the causes and effects of a problem, but rather on the sequence and progress of the project activities.
Option C shows a pie chart, which is a tool that helps to compare and visualize the proportions of different categories or segments of data6. A pie chart does not show the relationships between the causes and effects of a problem, but rather the distribution of the data values.
Option D shows a scatter plot, which is a tool that helps to examine the correlation or association between two variables or sets of data7. A scatter plot does not show the causes and effects of a problem, but rather the pattern or trend of the data points.
References = CompTIA Project+ Certification Study Guide8, CompTIA Project+ Certification Exam Objectives9, Cause and Effect Diagrams for PMP1, Cause and Effect Analysis: Using Fishbone Diagram and
5 Whys2, How to Create a Cause and Effect Diagram3, How to Use Cause and Effect Analysis to Solve Business Problems4, What is a Gantt Chart?5, What is a Pie Chart?6, What is a Scatter Plot?7
質問 # 114
A PM is working on the preliminary scope statement and identifies that this project has the same approach as another project that was completed last year. Which of the following actions would the PM most likely perform?
- A. Use existing artifacts and accommodate based on the current project success criteria.
- B. Ask the project sponsor to provide previous final project report results.
- C. Complete the project charter using the other PM's subject matter expertise.
- D. Call the previous PM for advice on risks and issues.
正解：A
解説：
This answer is based on the best practice of using historical information and lessons learned from previous projects to improve the planning and execution of current projects12. By using existing artifacts, such as scope statements, project plans, risk registers, and change logs, the PM can leverage the knowledge and experience of the previous PM and avoid repeating the same mistakes or oversights. However, the PM should also accommodate the artifacts based on the current project success criteria, which may differ from the previous project in terms of scope, schedule, budget, quality, or stakeholder expectations34. The PM should not rely solely on the previous PM's advice, the project sponsor's report, or the project charter, as these sources may not provide enough detail or accuracy for the current project's scope statement. References = CompTIA Project+ Certification Study Guide5, CompTIA Project+ Certification Exam Objectives6, How to Use Historical Information in Project Management1, How to Use Lessons Learned to Improve Project Management2, How to Define Project Success Criteria3, How to Use Existing Artifacts in Project Management4
質問 # 115
While in the closing phase of a project, the project manager gathers feedback from stakeholders. Which of the following best describes a benefit of this feedback?
- A. It identifies the stakeholders' real opinions about the project.
- B. It highlights the performance issues of the project manager and team members.
- C. It helps the project manager create a more structured lessons-learned session.
- D. It lets the project manager know which stakeholders are allies for future projects.
正解：C
解説：
Gathering feedback from stakeholders in the closing phase of a project is a valuable activity that can help the project manager create a more structured lessons-learned session. A lessons-learned session is a meeting where the project team and stakeholders review the project outcomes, successes, failures, and best practices, and document the lessons learned for future reference and improvement. Feedback from stakeholders can provide useful insights, perspectives, and suggestions on how the project was managed, what went well, what went wrong, and what can be done better next time. Feedback from stakeholders can also help the project manager identify the gaps, issues, and risks that occurred during the project, and how they were resolved or mitigated.
By collecting and analyzing feedback from stakeholders, the project manager can create a more comprehensive and structured lessons-learned report that can benefit the organization and the project management profession12.
The other options are not the best descriptions of the benefit of feedback from stakeholders. While feedback from stakeholders may highlight the performance issues of the project manager and team members (option A), or identify the stakeholders' real opinions about the project (option D), these are not the primary purposes or benefits of feedback. Feedback from stakeholders is not meant to evaluate or judge the project manager or team members, but to learn from the project experience and improve the project management processes and practices. Similarly, feedback from stakeholders is not meant to reveal their personal feelings or preferences about the project, but to assess the project results and deliverables against the project objectives and requirements. Feedback from stakeholders may also let the project manager know which stakeholders are allies for future projects (option B), but this is not a direct or significant benefit of feedback. Feedback from stakeholders is not intended to build or maintain relationships with stakeholders, but to solicit their input and feedback on the project performance and outcomes. While having allies among stakeholders may be helpful for future projects, this is not the main goal or benefit of feedback from stakeholders1
質問 # 116
During the project execution phase, Ann, a project manager, received an email from the project sponsor asking for an additional work package to be added to the project scope due to new legislation.
INSTRUCTIONS
Review the email with the latest updates sent by the project sponsor and respond in the following order:
1. Select the best tool for tracking the server migration progress.
2. Select the new critical path.
3. Select the correct number of engineers required for the server migration phase.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Select the Appropriate Tool:
正解：
解説：
Select the new critical path.
Option A
Option B
Option C
See the solution below in explanation.
質問 # 117
During project initiation, a project manager needs to identify goals and deliverables that should be completed by the end of the project and also meet certain cost and time factors. Which of the following would best align with these needs?
- A. Project success criteria
- B. Milestone chart
- C. Change log
- D. Work breakdown structure
正解：A
解説：
Project success criteria are the standards by which the success of a project is judged. They include specific goals, deliverables, and performance measures such as cost, time, and quality targets. Defining these criteria during the initiation phase provides a clear understanding of what constitutes project success and guides decision-making throughout the project lifecycle.
Per the CompTIA Project+ PK0-005 exam objectives, under Domain 1.1: Explain the basic characteristics of a project and various methodologies and frameworks used in IT projects, establishing clear success criteria is fundamental for project planning and evaluation.
質問 # 118
During a kickoff call, a project was rejected by the legal department due to the risk of violating new
legislation. Which of the following was applied?
- A. Awareness of the brand value
- B. Awareness of the local environment
- C. Awareness of the resource constraints
- D. Awareness of the company's mission
正解：B
解説：
Awareness of the local environment refers to the understanding of the external factors that may affect the
project, such as legal, regulatory, social, cultural, economic, and environmental aspects1. In this case, the legal
department applied this awareness to identify the potential risk of violating new legislation and rejected the
project accordingly. This shows that the legal department was concerned about the compliance and reputation
of the organization and the project in the local context. References = CompTIA Project+ Study Guide: Exam
PK0-005, 3rd Edition, Chapter 1: Project Management Concepts, page 17; Incorporating environmentalism
into project management, Abstract and Definition of Terms sections.
質問 # 119
A project manager has been very diligent in maintaining the version control for the documentation of
requirements. Which of the following tools is the project manager using?
- A. Multiauthoring software
- B. Conferencing platforms
- C. Word processor
- D. Real-time polling
正解：A
解説：
The project manager is using multiauthoring software to maintain the version control for the documentation of
requirements. Multiauthoring software is a type of software that allows multiple users to create, edit, and
collaborate on documents simultaneously. It also provides features such as tracking changes, commenting,
reviewing, and merging versions. Multiauthoring software can help to improve the quality, accuracy, and
consistency of documents and facilitate communication and feedback among stakeholders. Examples of
multiauthoring software include Google Docs, Microsoft Word Online, and Confluence34
質問 # 120
A PM has identified all the resources involved in a project. The next step is to identify which resources are responsible for which tasks. Which of the following should be used to document this information?
- A. WBS
- B. RFI
- C. SOW
- D. RACI
正解：D
解説：
The RACI (Responsible, Accountable, Consulted, Informed) matrix is used to document which resources are responsible for which tasks. The RACI matrix is a tool that helps to clarify roles and responsibilities on a project. It assigns a level of responsibility to each resource involved in the project. References: CompTIA Project+ Study Guide Section 3.4.
The project manager should use a RACI matrix to document which resources are responsible for which tasks. A RACI matrix is a type of responsibility assignment matrix (RAM) that plots the roles and responsibilities of resources on a project team. RACI stands for Responsible, Accountable, Consulted, and Informed. A RACI matrix can help to clarify who does what on a project, avoid confusion and duplication of work, and improve communication and collaboration among team members.
質問 # 121
During the testing phase of a project, an executive raises a concern about a missing requirement in the product. Which of the following is the next step the project manager should take?
- A. Ask for a change request submission
- B. Escalate to the change control board
- C. Communicate the change status.
- D. Reject the change to prevent scope creep.
正解：A
質問 # 122
Which of the following tools is best to use for storing lessons learned?
- A. Workflow platform
- B. Wiki knowledge base
- C. Whiteboard
- D. Content management system
正解：B
解説：
A wiki knowledge base is a collaborative online platform that allows users to create, edit, and share information about a specific topic or domain1. A wiki knowledge base is best to use for storing lessons learned because it enables easy access, retrieval, and update of the lessons learned by project teams and stakeholders2. A wiki knowledge base can also support keyword search, version control, and linking of related documents3. A wiki knowledge base is different from a whiteboard, which is a physical or digital board that can be used for brainstorming, sketching, or presenting ideas; a content management system, which is a software application that allows users to create, manage, and publish digital content; and a workflow platform, which is a software tool that automates and streamlines business processes4. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 14: Closing the Project, page 403; Capturing Lessons Learned in Project Management [2023] * Asana, Different types of lessons learned sessions and Lessons Learned Process in Project Management sections; Project Management Lessons Learned | Smartsheet, What Are Lessons Learned in Project Management? and Lessons Learned Process in Project Management sections; How to Do Lessons Learned in Project Management, Store and Retrieve sections.
質問 # 123
Which of the following items must be protected as Pll? (Select TWO).
- A. Work phone number
- B. Date of birth
- C. Home address
- D. Time zone
- E. Blood type
- F. Job title
正解：B、C
解説：
Home address and date of birth must be protected as personally identifiable information (PII). PII is any
information that can be used to identify, contact, or locate an individual person, either alone or in combination
with other sources. PII can include information such as name, email address, phone number, social security
number, passport number, driver's license number, bank account number, credit card number, biometric data,
medical records, etc. PII must be protected from unauthorized access, use, disclosure, modification, or
destruction to prevent identity theft, fraud, or other malicious activities that may harm the individual's privacy
or security.
質問 # 124
A project team evaluated the performance of a new reporting system and the quantity of queries to be processed during predetermined time stamps.
Which of the following is the current status of the process?
- A. The goal should be adjusted since most of the data points are close to the lower limit.
- B. The amount of data is insufficient to determine if quality is low.
- C. Based on the rule of seven, the process is under control
- D. The process is out of control and should be revised.
正解：D
解説：
The process is out of control and should be revised. The project manager can use the rule of seven to determine the status of the process based on the control chart. The rule of seven states that if seven or more consecutive measurements fall on one side of the mean that there's an assignable cause that needs investigation. In this case, the last seven data points are all below the mean, which indicates that the process is out of control and in need of adjustment12
質問 # 125
A project manager makes a company-wide announcement about the successful completion of a project and thanks team members. Which of the following is the project manager doing?
- A. Sharing lessons learned
- B. Collecting feedback
- C. Celebrating the team's hard work
- D. Bringing attention to the project sponsor
正解：C
解説：
A project manager who makes a company-wide announcement about the successful completion of a project and thanks team members is doing the following:
Celebrating the team's hard work: This is the correct answer, as the project manager is acknowledging the efforts and contributions of the team members and showing appreciation and recognition for their performance12.
Bringing attention to the project sponsor: This is not the correct answer, as the project manager is not highlighting the role or involvement of the project sponsor, who is the person who provides the resources and authority for the project.
Sharing lessons learned: This is not the correct answer, as the project manager is not discussing the successes, challenges, or best practices of the project, which are part of the lessons learned process.
Collecting feedback: This is not the correct answer, as the project manager is not soliciting any input or opinions from the team members or other stakeholders, which are part of the feedback process.
質問 # 126
A project team has just experienced an unexpected event and implemented a work-around. Which of the following documents should be used to record the event? (Select TWO).
- A. Defect log
- B. Change log
- C. Issue log
- D. Risk report
- E. Backlog
- F. Progress report
正解：B、C
解説：
Issue log and change log are documents that should be used to record the event where the project team has just experienced an unexpected event and implemented a work-around. An issue log is a document that tracks and records any issues or problems that arise during a project and how they are resolved. An issue log can help to monitor and control the project performance and quality and prevent any negative impacts on the project objectives and deliverables. A change log is a document that tracks and records any changes or modifications that are made to the project scope, schedule, cost, quality, or resources during a project. A change log can help to document the change request, approval, implementation, and impact of each change and ensure traceability and transparency.
質問 # 127
A project manager is reviewing a signed legal document pertaining to the hiring of a vendor who will develop
an experimental solution. The vendor could not provide accurate estimates at this time because the
requirements will probably be changing. The document also contains information about the resources involved
and the rates the vendor will charge for the work. Which of the following best describes the legal document
the project manager is reviewing?
- A. Time and materials contract
- B. Non-disclosure agreement
- C. Fixed-price contract
- D. Master service agreement
正解：A
解説：
A time and materials contract is a type of contract where the buyer pays the seller for the actual time and
materials used during the project. This type of contract is suitable when the scope of work is uncertain or
likely to change, and the vendor cannot provide accurate estimates. The document also specifies the resources
involved and the rates the vendor will charge for the work12.
質問 # 128
Project A is running behind schedule. The team realizes that Project B is working on an API that was planned to be developed by Project A. The project manager from Project A decides to use the API from Project B.
Which of the following risk management strategies describes this example?
- A. Share
- B. Accept
- C. Transfer
- D. Exploit
正解：A
解説：
Sharing a resource like an API between projects to leverage each project's strengths and reduce duplicated efforts is a risk-sharing strategy. CompTIA Project+ outlines risk-sharing as a way to capitalize on opportunities or mitigate project constraints.
質問 # 129
A company is implementing a new radar system from July to September. The project manager knows these months are the peak hurricane season for this region. Which of the following should the project manager develop to mitigate the risk to the project?
- A. Data plan
- B. Rollback plan
- C. Contingency plan
- D. Recovery plan
正解：C
解説：
A contingency plan is a risk mitigation strategy that involves preparing alternative courses of action in case the original plan fails or encounters unexpected problems. A contingency plan can help reduce the impact of negative risks and ensure the project continuity and success. In this case, the project manager should develop a contingency plan to mitigate the risk of hurricanes affecting the implementation of the new radar system.
For example, the contingency plan could include backup resources, alternative locations, emergency procedures, and communication channels in case of a hurricane. References = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 7: Risk Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 7: Risk Management
質問 # 130
An opportunity emerged in the middle of a project life cycle. Which of the following is the BEST action for the project manager to take?
- A. Transfer the risk.
- B. Accept the risk.
- C. Avoid the risk.
- D. Exploit the risk.
正解：D
解説：
The project manager should exploit the risk after an opportunity emerged in the middle of a project life cycle. Exploit is a risk response strategy that aims to increase the probability and/or impact of a positive risk or opportunity. Exploit can involve actions such as allocating more resources, changing the scope or schedule, or adding more features or benefits to the project deliverables. Exploit can help to ensure that the opportunity is realized and that the project gains more value or advantage from it3
質問 # 131
Which of the following cloud models is designed to provide compute, storage, and networking resources on demand?
- A. Infrastructure as a service
- B. Data as a service
- C. Software as a service
- D. Platform as a service
正解：A
解説：
Infrastructure as a service (IaaS) is a cloud model that provides on-demand access to cloud-hosted physical and virtual servers, storage, and networking resources. IaaS customers can provision, configure, and use these resources as they would use on-premises hardware, but without the hassle of purchasing, installing, managing, and maintaining them. The cloud service provider owns, manages, and maintains the hardware and computing resources in its own data centers, and charges the customers based on their usage. IaaS is suitable for customers who need flexibility, scalability, and control over their IT infrastructure, and who want to avoid the high costs and complexity of owning and operating their own hardware. The other options are not correct because:
Software as a service (SaaS) is a cloud model that provides on-demand access to ready-to-use, cloud-hosted application software. SaaS customers do not need to install, update, or maintain the software, as the cloud service provider handles all the technical aspects. SaaS is suitable for customers who need to access common applications, such as email, office productivity, or customer relationship management, without worrying about the underlying infrastructure or platform.
Data as a service (DaaS) is a cloud model that provides on-demand access to cloud-hosted data sources, such as databases, data warehouses, or data lakes. DaaS customers can query, analyze, and visualize the data, as well as integrate it with other applications or services, using APIs or web interfaces. DaaS is suitable for customers who need to leverage data from various sources, such as social media, IoT devices, or third-party providers, without having to store, manage, or process the data themselves.
Platform as a service (PaaS) is a cloud model that provides on-demand access to a complete, ready-to-use, cloud-hosted platform for developing, running, maintaining, and managing applications. PaaS customers can use the platform's tools, frameworks, libraries, and services to create and deploy applications, without having to worry about the underlying infrastructure or software. PaaS is suitable for customers who need to develop, test, and deploy applications quickly and efficiently, and who want to take advantage of the cloud's scalability, reliability, and security features. References = IaaS vs. PaaS vs. SaaS; AWS Fundamentals:
Understanding Compute, Storage, Database, Networking & Security; What are the different types of cloud computing?; What is Cloud Storage and How to Use It
質問 # 132
Which of the following would be MOST beneficial to do before a call to ensure all meeting items are
addressed and the correct participants attend?
- A. Distribute an agenda.
- B. Schedule a convenient time.
- C. Email the minutes from the previous meeting.
- D. Assign action items to attendees.
正解：A
解説：
The project manager should distribute an agenda before a call to ensure all meeting items are addressed and
the correct participants attend. An agenda is a document that outlines the purpose, topics, and objectives of a
meeting. It also includes information such as date, time, duration, location, attendees, and roles. Distributing
an agenda can help to prepare the participants for the meeting, set clear expectations, and facilitate a
productive and focused discussion12
質問 # 133
A project manager needs to develop a way to control who can modify documents, artifacts, and other data related to the product. Which of the following would be the best way to accomplish this objective?
- A. Create a work breakdown structure.
- B. Develop a transition plan.
- C. Define access requirements.
- D. Create a responsibility assignment matrix.
正解：C
解説：
Defining access requirements involves specifying who has permission to view, edit, or manage project documents and data. This control is vital to maintain the integrity and confidentiality of project information.
By establishing clear access protocols, the project manager ensures that only authorized individuals can make changes, thereby reducing the risk of unauthorized modifications and enhancing data security.
As per the CompTIA Project+ PK0-005 exam objectives, under Domain 3.1: Given a scenario, use the appropriate tools throughout the project life cycle, managing access to project artifacts is a critical aspect of project documentation and control.
質問 # 134
A project manager is monitoring team performance by comparing committed versus completed work. The project manager creates the following:
Which of the following most likely represents the number of items in the backlog?
- A. 0
- B. 1
- C. 2
- D. 3
正解：D
解説：
The number of items in the backlog can be determined by looking at the "Commitment" column for each sprint in the provided chart. For Sprint 5, there is a commitment of completing 23 items, which is the highest among all sprints. This indicates that there are at least 23 items in the backlog to be worked on. This is consistent with the concept of agile project management, which allows for changes and additions to the project scope based on customer feedback and changing requirements. References = CompTIA Project+ PK0-005 Certification Study Guide, Chapter 14: Agile Project Management, page 321. CompTIA Project+ Cert Guide:
Exam PK0-004, Chapter 9: Agile Project Management, page 287
質問 # 135
A project team gathers weekly to review its progress. Which of the following is the project manager MOST
likely to have prepared to ensure team members who are absent remain informed about assignments?
- A. Status report
- B. Project plan
- C. Change log
- D. Meeting minutes
正解：D
解説：
Meeting minutes should be prepared to ensure team members who are absent remain informed about
assignments. Meeting minutes document what was discussed, decisions made, and assignments given during a
meeting, providing a record of the team's progress and ensuring absent members are up-to-date. References:
CompTIA Project+ Study Guide Section 4.2.2
The project manager should prepare meeting minutes to ensure team members who are absent remain
informed about assignments. Meeting minutes are a written record of what was discussed and decided in a
meeting. They usually include information such as attendees, agenda items, action items, decisions made,
issues raised, and deadlines assigned. Meeting minutes can help to communicate important information to
team members who could not attend the meeting and provide a reference for future follow-up.
質問 # 136
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