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質問 # 136
The product owner at Cloud Kicks wants to know which user stories fail user acceptance testing (UAT) and the potential impact on other successful use stories. Currently, user stories are stored in a shared spreadsheet.
What should a business analyst recommend to ensure UAT result are document security.
- A. Ask each tester to admit share spreadsheet.
- B. Enable history in the shared spreadsheet.
- C. Give all stakeholder the ability to edit the shared spreadsheet.
正解：B
解説：
Explanation
This answer states that enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely after receiving verbal acceptance of all user stories by the product owner for developing a new Commerce Cloud implementation at CK. History is a feature that allows users to view, restore, or compare previous versions of a document or a file. Enabling history in the shared spreadsheet means that the BA turns on this feature in the spreadsheet where user stories are stored, such as Google Sheets, Microsoft Excel, etc. Enabling history in the shared spreadsheet is what the BA should recommend to ensure UAT results are documented securely because it helps the BA to track and record who made what changes to user stories and when, and to prevent or recover any accidental or unauthorized changes to user stories.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 137
The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?
- A. User acceptance criteria
- B. Definition of done
- C. Entity relationship diagram
正解：B
解説：
Explanation
The project team needs to agree upon a definition of done to ensure that the work is ready to be deployed. A definition of done is a set of criteria that determines when a user story is completed and ready for deployment.
It typically includes technical, functional, and quality aspects of the user story, such as code quality, unit testing, documentation, performance, security, and usability. A definition of done helps to ensure that the work meets the expected standards and quality, satisfies the user's needs and expectations, and aligns with the project goals and scope. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done
質問 # 138
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?
- A. Ask the team to reprioritize the backlog and work on the item at the top.
- B. Ask the team to commit to the work for the next sprint.
- C. Ask the team to pivot and complete the work immediately.
正解：A
解説：
Explanation
The business analyst should ask the team to reprioritize the backlog and work on the item at the top. This is because Kanban is a development model that focuses on continuous delivery and flow of work, rather than fixed iterations or sprints. Kanban uses a visual board that shows the status of work items across different stages, such as backlog, in progress, done, etc. Work items are pulled from one stage to another when there is available capacity or demand, rather than according to a predefined schedule or plan. Reprioritizing the backlog can help the team accommodate the new item and ensure that the most important or urgent work is done first. Asking the team to commit to the work for the next sprint may not be a good option because Kanban does not use sprints or time-boxed iterations. Asking the team to pivot and complete the work immediately may not be a good option because it may disrupt the flow of work or create bottlenecks or waste in Kanban. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
質問 # 139
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.
Which element should the BA choose to define the intended results?
- A. Epics
- B. User stories
- C. Requirements
正解：B
解説：
Explanation
User stories are short descriptions of what users want to achieve or do with a product or service. They are used to define the intended results of work based on stakeholder needs in an Agile development project. User stories avoid assumptions and focus on stakeholder value by following a simple format: As a <type of user>, I want <some goal>, so that <some reason>. User stories help to communicate user needs clearly and concisely, prioritize work based on value, and provide acceptance criteria for testing. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
質問 # 140
The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
Which document should help the BA gather this information?
- A. Current state analyst
- B. Business analysis plan
- C. Stakeholder analysis
正解：C
解説：
Explanation
The business analyst should use a stakeholder analysis to gather additional perspective, feedback, and detail on the requirements from the NTO team. A stakeholder analysis is a technique to identify and understand the needs, expectations, interests, influence, and power of the stakeholders involved in a project. A stakeholder analysis can help the business analyst communicate effectively with the stakeholders, manage their expectations, address their concerns, involve them in decision making, and obtain their feedback and approval.
A business analysis plan is not a document to gather additional perspective, feedback, and detail on the requirements from the NTO team. A business analysis plan is a document that describes how the business analysis activities will be conducted, such as what techniques, tools, deliverables, roles, and responsibilities will be used. A business analysis plan can help the business analyst plan and manage their work, but it does not help them gather information from the stakeholders. A current state analysis is not a document to gather additional perspective, feedback, and detail on the requirements from the NTO team. A current state analysis is a technique to understand and document how the current situation or process works, what are its strengths and weaknesses, what are the problems or opportunities for improvement, and what are the root causes of the issues. A current state analysis can help the business analyst identify gaps and needs, but it does not help them gather information from the stakeholders. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i
質問 # 141
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Stakeholder analysis
- B. Persona analysis
- C. Enterprise analysis
正解：B
質問 # 142
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?
- A. Put extra effort into following up with the SMEs.
- B. Escalate the concern to the SMEs' manager.
- C. Limit effort to contact the unresponsive SMEs.
正解：B
質問 # 143
The service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA).
Which task should be assigned to the BA?
- A. Conduct user training.
- B. Set up users for training.
- C. Create user training materials.
正解：C
質問 # 144
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?
- A. The Enterprise
- B. The Sponsor
- C. The project
正解：A
質問 # 145
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
- A. Detailed user stories with technical documentation about the existing process
- B. Annotated process flows with modifications to an existing process
- C. Collected pain points from people who follow the existing process
正解：B
解説：
Explanation
Annotated process flows are a great way to illustrate the vision of a solution to stakeholders. They can show the current state of the process, the proposed changes, and the benefits of the changes. This can help stakeholders understand the solution and why it is needed.
Here are some additional details from Salesforce Certified Business Analyst documents and resources that support the answer:
Annotated process flows are process flows that include additional information, such as notes, comments, and explanations.
Modifications to an existing process are changes that are made to an existing process.
Stakeholders are people who have an interest in the success of a project.
In conclusion, annotated process flows with modifications to an existing process are a great way to illustrate the vision of a solution to stakeholders. They can show the current state of the process, the proposed changes, and the benefits of the changes. This can help stakeholders understand the solution and why it is needed.
An artifact that can help the business analyst illustrate the vision of a solution to stakeholders is annotated process flows with modifications to an existing process. Annotated process flows are diagrams that show how a process works step by step, with notes or comments that explain the logic or rationale behind each step. They can help the business analyst show how the lead routing and qualification process will change or improve with the new solution, and invite feedback or validation from stakeholders. Detailed user stories with technical documentation about the existing process are artifacts that can help the business analyst capture the requirements or specifications of the new solution, but not illustrate the vision of it. Collected pain points from people who follow the existing process are artifacts that can help the business analyst understand the problems or needs of the end users, but not illustrate the vision of the solution. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 146
Passwords CAN be reset using the Salesforce mobile app.
- A. TRUE
- B. FALSE
正解：B
質問 # 147
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
- A. Conducting individual interviews with stakeholders
- B. Using live workshops to map out the sales process
- C. Asking stakeholders to complete a questionnaire
正解：A
解説：
Explanation
The most effective activity for the business analyst to understand the sales process is conducting individual interviews with stakeholders. Individual interviews are one-on-one conversations that allow the business analyst to ask open-ended questions, listen actively, and probe deeper into the stakeholder's perspective, experience, and expectations. They can help the business analyst gain insights into how different stakeholders follow or perceive the sales process, and identify any variations or inconsistencies across states or countries.
Using live workshops to map out the sales process may be useful for validating or refining the sales process, but not for understanding it in the first place. Asking stakeholders to complete a questionnaire may be useful for collecting quantitative data or feedback, but not for understanding the sales process in depth. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 148
The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?
- A. Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.
- B. Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.
- C. Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.
正解：B
質問 # 149
Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
- A. Map the business process.
- B. Create an entity relationship diagram.
- C. Review department procedures and consult the org chart.
正解：A
解説：
Explanation
The best tool for identifying the key recruitment steps and stakeholders in a visual format is to map the business process. Business process mapping is a technique that helps to create avisual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Business process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use business process mapping to identify the key recruitment steps and stakeholders for the Salesforce application.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/underst
質問 # 150
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to migrate the acquired company into NTG's Technological Platforms. One of its challenges is to offer a unified customer experience while strengthening the relationship with its customers. The business analyst (BA) has been asked to translate the business objectives and assemble an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
- A. Understand business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap.
- B. Understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map.
- C. Understand business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience.
正解：B
解説：
Explanation
The strategy that the business analyst (BA) should use to accomplish the goal of translating the business objectives and assembling an improved and standard customer experience is to understand business objectives, define the intention and audience, lead a journey mapping workshop, find opportunities for improvement, and update the journey map. This strategy helps the BA to visualize the current customer experience, identify pain points and gaps, and propose solutions that align with the business objectives and customer needs.
Understanding business objectives, define the intention and audience, conduct user experience research, analyze the research results, and design an improved new user experience is a strategy that the BA can use to create wireframes or prototypes of the user interface, but it does not involve journey mapping. Understanding business objectives, determine company culture, evaluate processes and user experiences, interview stakeholders, and add improvements to the integration roadmap is a strategy that the BA can use to assess the readiness and impact of the integration, but it does not involve journey mapping. References:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business
質問 # 151
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
- A. Acceptance criteria
- B. Definition of done
- C. User persona
正解：A
質問 # 152
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
- A. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
- B. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
- C. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
正解：C
質問 # 153
A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?
- A. Write the test scripts.
- B. Define the acceptance criteria
- C. Plan the sprint schedule.
正解：B
解説：
Explanation
The BA should define the acceptance criteria next. This is because the acceptance criteria are the specific requirements that must be met in order for the user story to be considered complete. The acceptance criteria should be defined in collaboration with the stakeholders, and they should be clear, concise, and measurable.
Once the acceptance criteria have been defined, the BA can then begin to write the test scripts. The test scripts should be based on the acceptance criteria, and they should test all of the functionality that is required for the user story to be considered complete.
After the test scripts have been written, the BA can then begin to plan the sprint schedule. The sprint schedule should be based on the user stories that have been written, and it should include a timeline for when each user story will be completed.
The BA should also keep in mind that the sprint schedule is not set in stone. It is important to be flexible and to be able to adjust the schedule as needed. This is because things can change during the course of a sprint, and the BA needs to be able to adapt to these changes.
質問 # 154
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story:
"As a user, I need visibility to customers' purchase history details so I can increase efficiencies and improve closure rates by better tailoring sales offerings." Which mistake did the BA make when creating this story?
- A. The persona is undefined.
- B. The need is undefined.
- C. The goal is undefined.
正解：A
解説：
Explanation
The mistake that the business analyst made when creating this story is that the persona is undefined. A persona is a fictional representation of an end user who has a specific role, goal, or need. A user story should specify the persona as part of its format: "As a [persona], I need [need], so I can [goal]". Specifying the persona can help the business analyst communicate who will use the feature and why it matters to them. The goal and the need are defined in this user story. The goal is to increase efficiencies and improve closure rates by better tailoring sales offerings. The need is visibility to customers' purchase history details. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
質問 # 155
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?
- A. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.
- B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
- C. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
正解：C
解説：
Explanation
This answer provides an example of how to construct the user story for creating a new picklist field called
"Lost Reason" on the Opportunity object with the goal of improving pipeline reports, using this format: As a
<persona>, I want <goal>, so that <value>. This answer defines the persona as "sales leader", who is likely to be one of the main users or beneficiaries of this feature. It also defines the goal as "see more details on Closed/Lost Opportunities", which is what they want to accomplish with this feature. Finally, it defines the value as "help the sales team improve close rates", which is why they want to accomplish this goal and how they will measure success.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 156
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
- A. Locale
- B. Working Hours
- C. Time Zone
- D. Language
正解：B
質問 # 157
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?
- A. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
- B. Conduct a whiteboarding session to ensure the requirements are accurate.
- C. Survey customers to confirm whether the new site meets their requirements.
正解：A
質問 # 158
Of the following Locale Settings, select which one CANNOT be selected when creating a new user.
- A. Locale
- B. Working Hours
- C. Time Zone
- D. Language
正解：B
解説：
Explanation
Working Hours is not a Locale Setting that can be selected when creating a new user. Working Hours are set at the organization level or at the resource level for scheduling purposes. Time Zone, Language, and Locale are Locale Settings that can be selected when creating a new user.
References:https://help.salesforce.com/s/articleView?id=sf.users_add.htm&type=5
質問 # 159
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?
- A. Who, what, and why
- B. Who, where, and how
- C. Value, purpose, and need
正解：A
解説：
Explanation
Each user story should include who, what, and why. Who refers to the user role that needs the functionality, such as a sales manager or a customer service agent. What refers to the functionality that the user wants to do, such as create a report or escalate a case. Why refers to the benefit or value that the user expects from the functionality, such as improve productivity or increase customer satisfaction. These elements help to define the scope, purpose, and outcome of the user story. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
質問 # 160
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