2023年更新のSalesforce Business Analystが有効なCertified-Business-Analyst問題集を無料提供しています
最新のPassTest Certified-Business-AnalystのPDF問題集をダウンロードしちゃおう：https://www.passtest.jp/Salesforce/Certified-Business-Analyst-shiken.html（275問題と解答)
質問 # 107
Which permission is required to create, delete, refresh or activate a Sandbox?
- A. Sandbox Editor
- B. Environment Manager
- C. Manage Sandbox
- D. System Administrator
正解：C
解説：
Explanation
The Manage Sandbox permission is required to create, delete, refresh or activate a Sandbox. Sandbox Editor, Environment Manager, and System Administrator are not valid permissions in Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.data_sandbox_manage.htm&type=5
質問 # 108
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
- A. Brainstorm ideas to make the process more efficient.
- B. Focus on the inputs and outcomes of the current process
- C. Refer to the Responsible, Accountable, Consulted, Informed (RACI) chart to determine who is accountable.
正解：B
質問 # 109
After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?
- A. Update the change management document and user acceptance testing plans.
- B. Update the change request log and draft a new user story.
- C. Update the gap analysis document and scope statement specification.
正解：B
解説：
Explanation
The best practice for managing requested changes to the original requirements is to use a change request log and user stories. A change request log is a document that tracks and records any changes that are requested by stakeholders or identified by the project team during the project lifecycle. A user story is a concise statement that describes what a user wants to do and why they want to do it in Salesforce. The BA should update the change request log with the details of the requested change, such as the description, source, priority, impact, status, and approval. The BA should also draft a new user story that captures the requested change in terms of who, what, and why, and add it to the backlog for prioritization and development. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-change-management/manage-change
質問 # 110
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.
What should the BA keep in mind during the process?
- A. User stories encourage iterative development.
- B. User stories specify which technical components are impacted.
- C. User stories are fixed upon stakeholder approval.
正解：B
質問 # 111
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
- A. Universal Process Notation (UPN)
- B. Cross-functional flowchart
- C. Entity Relationship Diagram (ERD)
正解：B
解説：
Explanation
A cross-functional flowchart is a type of diagram that shows the steps of a business process across different roles or departments. It is useful for evaluating a business process at a high level and in detail, while also keeping regulatory considerations in mind. A cross-functional flowchart can help to identify who is responsible for each step, how information flows between different functions, and where there are gaps or inefficiencies in the process. It can also help to ensure compliance with regulations by showing how controls and checks are implemented in the process. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 112
The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?
- A. Retrospective
- B. Sprint review
- C. Daily stand-up
正解：B
解説：
Explanation
This answer selects sprint review as the type of meeting that should be held to review the current build with stakeholders and gather feedback. A sprint review is a meeting that takes place at the end of each sprint in the scrum methodology, where the development team demonstrates the working product increment to the stakeholders and collects their feedback. A sprint review helps to validate the requirements, evaluate the progress, and adjust the priorities for the next sprint.
References:https://trailhead.salesforce.com/en/content/learn/modules/agile-development-with-scrum/perform-a-s
質問 # 113
A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?
- A. Demo standard features and elicit feedback from the customer.
- B. Scope the development of an integration with enterprise resource planning (ERP)
- C. Update the page layouts to show the most relevant information at the top.
正解：A
質問 # 114
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.
Which principle of Agile methodology does this violate?
- A. Sprint retrospective
- B. Iterative development
- C. Definition of done
正解：C
解説：
Explanation
The principle of Agile methodology that this violates is definition of done. Definition of done is a set of criteria that determines when a user story or a sprint is completed and ready for deployment. It typically includes technical, functional, and quality aspects of the user story or sprint, such as code quality, unit testing, documentation, performance, security, and usability. Definition of done helps to ensure that the work meets the expected standards and quality, satisfies the user's needs and expectations, and aligns with the project goals and scope. In this case, the code review process revealed that the Apex code fails to meet Salesforce coding standards, which means that the definition of done was not met or followed. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/define-done
質問 # 115
A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.
"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.'' Who should be listed as the persona?
- A. Sales rep
- B. Contact
- C. Service rep
正解：C
質問 # 116
The sales team is learning a new sales methodology. Management wants to align Salesforce opportunities with the methodology.
What is the first step a business analyst should take to begin overhauling the Opportunity object?
- A. Understand the current business process.
- B. Create new reports and dashboards.
- C. Configure stages in Salesforce.
正解：A
解説：
Explanation
The first step that the business analyst should take to begin overhauling the Opportunity object is to understand the current business process. This is because understanding the current business process helps to establish a baseline for measuring the current state of performance, identify pain points and opportunities for improvement, and align with the desired business outcomes. The business analyst should use techniques such as interviews, observations, surveys, or process mapping to understand how users currently use Salesforce opportunities and what challenges or gaps they face. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 117
A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.''
Which acceptance criteria is most appropriate for this user story?
- A. Able to view the sales team's reports
- B. Able to monitor the sales team's performance
- C. Able to click the Run button on sales reports
正解：B
質問 # 118
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?
- A. Process mapping
- B. Data modeling
- C. Value stream mapping
正解：A
解説：
Explanation
The type of requirement documentation that the business analyst is using in this scenario is process mapping.
Process mapping is a technique that involves creating a visual diagram of the steps or activities involved in completing a business process or workflow. Process mapping helps to document how users perform their daily work in Salesforce, what inputs and outputs they use or produce, what decisions they make, and what roles or systems they interact with. Process mapping also helps to identify any inefficiencies, bottlenecks, redundancies, or risks in the existing process, as well as opportunities for improvement or optimization.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 119
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
- A. Proceed with the sales team's project as planned.
- B. Start project work for the operations team.
- C. Include the operations team during discovery.
正解：C
質問 # 120
The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?
- A. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map
- B. Value Stream Map
- C. Detailed Process Map
正解：B
解説：
Explanation
The type of diagram that business analyst should use to identify waste within and between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation is value stream map.
A value stream map is diagram that shows flow of materials information value-added non-value-added activities cycle times wait times involved in process value stream map can help identify waste inefficiencies opportunities improvement within between processes by highlighting where time resources being wasted where value being added where bottlenecks occurring etc.
A Suppliers Inputs Process Outputs Customers (SIPOC) Map is not type diagram that business analyst should use identify waste within between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation SIPOC Map high-level process map shows key elements process such suppliers inputs outputs customers SIPOC Map can help define scope boundaries project identifying what triggers process what are inputs outputs process who are involved affected by process what are expectations requirements process SIPOC Map does not help identify waste within between processes detail.
A detailed process map is not type diagram that business analyst should use identify waste within between processes when assessing existing processes for Northern Trail Outfitters' Service Cloud implementation detailed process map diagram shows stepsactivities decisions involved in process detailed process map can help document existing processes clear concise way can easily understand anyone involved project but does not help identify waste within between processes detail.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i
質問 # 121
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
- A. The portal should allow for partners to access monthly sales reports.
- B. Partners need to submit monthly sales reports.
- C. The portal should allow for partners to upload monthly sales reports.
正解：C
質問 # 122
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?
- A. Partner with Salesforce account executives to complete discovery.
- B. Develop the project plan and finalize the release date.
- C. Schedule a meeting with stakeholders and create a journey map.
正解：C
解説：
Explanation
The approach that the business analyst should take to begin this process is to schedule a meeting with stakeholders and create a journey map. A journey map is a tool that creates a visualrepresentation of the steps or stages that a user goes through when interacting with a system or solution. A journey map helps to understand and document the user's experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. A journey map also helps to identify any gaps or opportunities for improvement or innovation in the user journey. The business analyst should schedule a meeting with stakeholders and create a journey map by asking questions, collecting feedback, drawing diagrams, and validating information.
Scheduling a meeting with stakeholders and creating a journey map helps to begin this process by engaging and involving them in defining and designing the new client onboarding process.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 123
Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?
- A. Business Requirements Document
- B. Salesforce Solution Kits
- C. Solution Architecture Diagram
正解：C
解説：
Explanation
The reference that the business analyst should consult to understand the integration pattern is a Solution Architecture Diagram. A Solution Architecture Diagram is a diagram that shows the high-level design and components of a system or solution. A Solution Architecture Diagram helps to understand the integration pattern by showing how different systems or applications are connected and interact with each other, as well as what data or information is exchanged between them. A Solution Architecture Diagram also helps to identify the scope, requirements, dependencies, and risks of an integration project or enhancement.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 124
What is the storage of the Developer Pro Sandbox?
- A. 2GB
- B. 300MB
- C. 1GB
- D. 200MB
正解：C
解説：
Explanation
The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox. References:
https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5
質問 # 125
The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint.
The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?
- A. Delete the definition of done
- B. Verify acceptance criteria.
- C. Identify dependent components.
正解：C
解説：
Explanation
The business analyst should identify dependent components to help with prioritization of user stories to add to an sprint. Dependent components are components that rely on or affect other components in an application or system. Identifying dependent components can help determine which user stories are more critical, complex, risky, or interrelated than others and prioritize them accordingly. Identifying dependent components can also help avoid conflicts, errors, or delays caused by missing or incompatible components when developing or deploying user stories. Verifying acceptance criteria is not an action that the business analyst should take to help with prioritization of user stories to add to an sprint. Verifying acceptance criteria is a process that checks whether a user story meets its conditions or requirements for being done or acceptable. Verifying acceptance criteria can help validate and test user stories but does not help prioritize them based on their importance or urgency. Deleting the definition of done is not an action that the business analyst should take to help with prioritization of user stories to add to an sprint. Deleting the definition of done is a process that removes the criteria or standards that indicate when a user story is completed and ready for deployment. Deleting the definition of done can reduce quality and consistency of user stories but does not help prioritize them based on their importance or urgency.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-pr
質問 # 126
The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint.
The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?
- A. Delete the definition of done
- B. Verify acceptance criteria.
- C. Identify dependent components.
正解：C
質問 # 127
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
- A. Use performance analyzer to view the assessment.
- B. Confirm steps to reproduce the issue.
- C. Create a new page layout for the phone.
正解：B
質問 # 128
The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?
- A. Associate each set of metadata -changes to the corresponding user story.
- B. Provide detailed test cases to validate the functional requirements
- C. Involve the stakeholders in the business requirements gathering sessions.
正解：A
解説：
Explanation
The business analyst should associate each set of metadata changes to the corresponding user story to resolve these challenges with the release team. Metadata changes are modifications made to the configuration or customization of Salesforce objects, fields, layouts, workflows, etc., as part of implementing a user story or requirement. Associating metadata changes to user stories helps to track and document what changes were made for each user story, why they were made, and who made them. This helps to avoid confusion, errors, or conflicts during deployment and testing. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
質問 # 129
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
- A. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
- B. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
- C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
正解：C
解説：
Explanation
The best way for a business analyst to help the team work together more effectively is to lead them in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success. This will help them align on common goals, expectations, and norms, and resolve any conflicts or misunderstandings. Encouraging leadership to share their vision for the project and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders may create a top-down approach that ignores other stakeholder perspectives or needs. Limiting participation in key project discovery, requirements, and solutioning meetings to leadership and engaging the larger team to answer questions directly related to their roles when needed may create a siloed approach that reduces collaboration or buy-in.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 130
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
- A. Rapid Application Development, Org Development Package Development
- B. Salesforce DX, Flow Builder, Rapid Application Development
- C. Change Set Development, Org Development, Package Development
正解：C
解説：
Explanation
The three development models that Salesforce supports as part of Application Lifecycle Management (ALM) process are Change Set Development, Org Development, and Package Development. Change Set Development is a model that uses change sets to deploy metadata changes from one org to another org. Org Development is a model that uses scratch orgs to create and test metadata changes in isolated environments before deploying them to other orgs. Package Development is a model that uses unlocked packages to bundle and distribute metadata changes across orgs as modular applications. Rapid Application Development, Flow Builder, and Salesforce DX are not development models supported by Salesforce as part of ALM process.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
質問 # 131
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?
- A. System admin and project manager
- B. Executive sponsors and sales leadership
- C. Power users and top sales earners
正解：C
解説：
Explanation
The group that is well positioned to help the business analyst secure alignment for the initiative is power users and top sales earners. Power users are those who use Salesforce frequently and effectively, and can influence other users by sharing best practices or tips. Top sales earners are those who have high performance and credibility, and can motivate other users by showing results or benefits. System admin and project manager are roles that are responsible for managing Salesforce applications or activities, but may not have direct influence on sales users. Executive sponsors and sales leadership are roles that have authority and vision for Salesforce projects, but may not have direct contact or rapport with sales users. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
質問 # 132
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